Sky TV retention deals ( post your haggling successes ) 17 June 2016 at 7:29PM in Phones & TV 4.5K replies 839.5K views

Zarch

Signature, Sports, Kids, HD on Sky Q
Was paying £38/month, expires end of Dec.
They wanted £70 or something ridiculous to renew.
Went through cancellation dance via live chat.
Best they offered was £39, which on reflection maybe I should have taken?

It's been a week now and had no text or email offering anything.
Still got 20 days to go I suppose........ ? 

What's the lowest people think Signature, Sports, Kids and HD could be had for?

Thanks.

ccdorset

ccdorset said:

My Sky Q contract is ending on 4th January and I've just given my notice to cancel on Live Chat.

Signature and Multiscreen was going up to £39.85 a month (no HD or anything else).

I wanted to get rid of the Multiscreen as I never use it. Live Chat offered me Signature for £19 per month with a £10 admin fee.

I said no and they came back with £16 per month for Signature, still with the £10 admin fee.

I've gone ahead and cancelled, ideally I'd like Signature with HD but not unless Sky offer me a better deal.

I've just tried Sky Retentions again, but they are not budging on the £16 per month for Signature.

Not sure whether to hold out for a possible call from WinBack or accept the deal.

iabw12

I'd hang on, you've got until 4th January to change your mind so not much to loose? 

brewerdave

Zarch said:

Signature, Sports, Kids, HD on Sky Q
Was paying £38/month, expires end of Dec.
They wanted £70 or something ridiculous to renew.
Went through cancellation dance via live chat.
Best they offered was £39, which on reflection maybe I should have taken?
 

What's the lowest people think Signature, Sports, Kids and HD could be had for?

Thanks.

£35 pm should be achieved fairly easily - some would play "hard ball" to get even better offer than that.

mits999

Zarch said:

Signature, Sports, Kids, HD on Sky Q
Was paying £38/month, expires end of Dec.
They wanted £70 or something ridiculous to renew.
Went through cancellation dance via live chat.
Best they offered was £39, which on reflection maybe I should have taken?

It's been a week now and had no text or email offering anything.
Still got 20 days to go I suppose........ ? 

What's the lowest people think Signature, Sports, Kids and HD could be had for?

Thanks.

£25 to £35

carly

Been offered

signature                        £17
kids                                    1
sports  complete pack      17
cinema                                8
sports   hd                           2
Sky   hd                              3
multi screen                       15
Uhd                                    included

Superfast BB                      21

Total                     £84

Which I have accepted as it is cheaper than my current deal. Same content and I currently pay   £86.50

Their renewal offer was  £134 which I bartered down to £110 and then £84.

I have had to pay their ridiculous admin charge of £20 as they would not budge on that.

billy2shots

My contract was up so contacted the online service and was offered 

Signature

Hd

UHD

Complete sports pack
Sports hd

Multiroom

Super fast broadband

£75 a month for 18 months

£10 set-up fee

It was a slight saving on my original deal (before contract ended) which was that pack but BT broadband instead of sky.

I hoped for better and will gamble being contacted during my 31 day notice.

My property is FTTP and sky assure me they can now provide BB where as they said no last year. 

Now the waiting game. 

davie-85

Phoned them yesterday genuinely wanting to leave but thought I'd hear them our with regards their deal so here it is:

Was paying £61/month for Sky (entertainment, kids and sports)
(in addition to the above I pay £30/month to Plusnet for broadband and £14/month for premium Netflix)

Now got an 18 month deal from Sky paying £53 for Sky (basic) + Netflix + Broadband

Previous total = £105
New total = £53

To be fair I removed Sky Sports which was £18 so the real saving is only £34/month.

Edit: Oh and they also gave us a free movie of our choice on Sky Store.

billy2shots

billy2shots said:

My contract was up so contacted the online service and was offered 

Signature

Hd

UHD

Complete sports pack
Sports hd

Multiroom

Super fast broadband

£75 a month for 18 months

£10 set-up fee

It was a slight saving on my original deal (before contract ended) which was that pack but BT broadband instead of sky.

I hoped for better and will gamble being contacted during my 31 day notice.

My property is FTTP and sky assure me they can now provide BB where as they said no last year. 

Now the waiting game. 

Just received an email offering the above +without BB for £51

Sky signature
HD/UHD

Complete Sports
Multiroom

£51


In people's experience is that the final offer whilst in the 31 days cancellation period?

I presume the choice is take it or let the contract expire and take my chances?

hawkhurst

Signature £17
Ultimate (Netflix) £6
HD £3
Sports £6
Cinema £11
Multiscreen £10

£10 admin fee. £53pm