Sky TV retention deals ( post your haggling successes )

Lambyr

collinsca said:

Hi.

The table below shows what i am paying. It is too much in my opinion and after about 3 phone calls i havent been able to budge them.. so i plan to write a letter...

Would appreciate people saying where there prices are better for each row... (and then i will ask for that in my letter!)

Sky Broadband Essential    23 Sky Signature                      18

Ultimate TV Add on               6
Sky Sports -complete pack  17
Sky Sports HD                      2
Sky HD                                 3
UHD                                      2

Note: I am limited to Broadband Essential due to where i live and so negotiating better is not an option.

Im not due to renew until 2023; so they've got me a litlte bit...

Thoughts appreciated.

Was that a typo and did you mean to say you're contracted until 2022? Because if you're contracted until 2023 then you're stuck.

Tbh, they're not going to budge on anything until you're in the last month of your current contract period. Your best bet is waiting until you're about six weeks away from your contracted period ending and checking back. Sky retention deals aren't permanent and change every so often, so a deal someone gets today might not be available in March/April next year.

collinsca

Lambyr said:

collinsca said:

Hi.

The table below shows what i am paying. It is too much in my opinion and after about 3 phone calls i havent been able to budge them.. so i plan to write a letter...

Would appreciate people saying where there prices are better for each row... (and then i will ask for that in my letter!)

Sky Broadband Essential    23 Sky Signature                      18

Ultimate TV Add on               6
Sky Sports -complete pack  17
Sky Sports HD                      2
Sky HD                                 3
UHD                                      2

Note: I am limited to Broadband Essential due to where i live and so negotiating better is not an option.

Im not due to renew until 2023; so they've got me a litlte bit...

Thoughts appreciated.

Was that a typo and did you mean to say you're contracted until 2022? Because if you're contracted until 2023 then you're stuck.

Tbh, they're not going to budge on anything until you're in the last month of your current contract period. Your best bet is waiting until you're about six weeks away from your contracted period ending and checking back. Sky retention deals aren't permanent and change every so often, so a deal someone gets today might not be available in March/April next year.

fair point! nah 2023

dessmith

Been with Sky for years VIP Diamond etc, we're moving home in a week or so and special offers contract ended about a few months ago - I should have sorted out Sky months ago but there we go.

I called up and last week, ended up speaking with home moves, then with the "Value Team" best they offered us is:

Signature 21
Netflix 5 (we don't need this)
HD 3
Superfast BB 17
Sky Q (were were still on Sky+!) free installation, no admin fee.

Total as £46

I accepted this with installation happening end of this coming week.

Since then, we've had Black Friday and I've been looking around more and thinking this isn't such a great deal. 
My plan is to call up, cancel and wait for their winback team to give us something better.

Any thoughts on what this package should be offered at?
Also there is 31 days cooling off on that deal above so I'm assuming it's fine to call up, cancel and expect them to send offers after it's cancelled. I should note we're happy to be without TV / Broadband as we move etc.

Liam2594

I've cancelled this year. TV has gone up from £29 for, signature, HD, Kids & cinema. They're putting it up to £45 as of next month, best they've offered me was, £34.50. That was via the live chat and a phone call. Prices were:

Signature: £22
Kids: £2.50
HD: £4
Cinema: £6

Plus a £20 admin fee for accepting their offer. Poor show this year from Sky to be honest, did want their ultrafast broadband too, but with the TV offers I'll just let it cancel this year and go with Freeview for a while. May even consider BT TV.

iabw12

I cancelled two days ago, and today received the following by text
Signature - £14
HD - £3
for 18 months. Which I've taken as I think £17 per month is a good deal. Plus I can carry on with my cinema offer (6 months at £5 with no new contract, so that will see me through until April)

Mastanlem

iabw12 said:

I cancelled two days ago, and today received the following by text
Signature - £14
HD - £3
for 18 months. Which I've taken as I think £17 per month is a good deal. Plus I can carry on with my cinema offer (6 months at £5 with no new contract, so that will see me through until April)

How did you cancel? Was it by phone?

iabw12

Yes, by phone. I couldn't find any other way to do it. 

Lambyr

Cancelled by phone last week. Had a call from retentions this morning.

Best the advisor said he could offer for Signature, HD, Sports, Cinema and Multiscreen was £52p/m with a £25 admin charge.

Declined the offer. He did offer to reduce the admin charge to £5 but I still said no.

Not that fussed about keeping Sky or not at this point, but thought I'd post this as an idea of what they're currently offering. Whether they'll come back with a better offer or not, I don't know. 

brewerdave

Lambyr said:

Best the advisor said he could offer for Signature, HD, Sports, Cinema and Multiscreen was £52p/m with a £25 admin charge.

First it was £10,then £20 now £25 !! Sky really are taking the p*ss now!

dessmith

dessmith said:

Been with Sky for years VIP Diamond etc, we're moving home in a week or so and special offers contract ended about a few months ago - I should have sorted out Sky months ago but there we go.

I called up and last week, ended up speaking with home moves, then with the "Value Team" best they offered us is:

Signature 21
Netflix 5 (we don't need this)
HD 3
Superfast BB 17
Sky Q (were were still on Sky+!) free installation, no admin fee.

Total as £46

I accepted this with installation happening end of this coming week.

Since then, we've had Black Friday and I've been looking around more and thinking this isn't such a great deal. 
My plan is to call up, cancel and wait for their winback team to give us something better.

Any thoughts on what this package should be offered at?
Also there is 31 days cooling off on that deal above so I'm assuming it's fine to call up, cancel and expect them to send offers after it's cancelled. I should note we're happy to be without TV / Broadband as we move etc.

Can anyone tell me what this deal should be worth if I cancel?
Signature, HD and Superfast BB?

Thanks