Sky TV retention deals ( post your haggling successes )

antuk

jimbow25 said:

antuk said:

mits999 said:

antuk said:

Ok so I have a mydeal offer - but its missing a few options that I currently have (multiroom, UHD). Does anyone know if the call centre can see these deals if i call up and get them to honour the deal and add the extra stuff?

My deals offer is online only if you call up prices will be higher 

I actually got a better deal by calling up, got through to the win back team instead of retentions since i was on notice period, told them what the mydeal offer was and they added the bits i wanted and made it cheaper. The only annoying thing was the £10 admin fee they wouldn't waive

Interesting. How do you get through to win back, rather than retentions, if you are calling them?

I called the normal number for cancellations, they said they wouldnt be able to match the deal but since I was in the notice period they would put me through to winback who they were sure would be able to. The strange thing is that when I was connected I did ask if i was through to the right dept and she wouldnt confirm but said she'd be able to sort out my contract

Vampgirl

Its not going so well for us....the mydeals page is offering us our current package for £36.50 (£17 Original TV, £17 Sky Sports + £2.50 HD) but no upgrade to Sky Q. Called up the number on the text message from them (we're about a week away from our notice expiring) to see if they would add Sky Q but were told "all our offers expired last week so if you want Sky Q you need to pay £99 for the installation". The best she could come up with was £78 for Signature TV, Sky Sports, HD, BT Sports and Netflix, plus the £99 installation. So we said no.

pattycake

pattycake said:

My deal is up at the beginning of February. I rang last week and pressed the number for cancellation.  In fact, that was what we intended unless a good deal was offered.  I was connected immediately which surprised me and I spoke to a lovely Scottish lady.  She  said she would look to save me money and after discussion we accepted £39 per month for 18 months for exactly what we have now for which we had been paying £51.

The £10 admin fee was unavoidable though. So, we have Signature, super fast broadband and free anytime calls.  We are not interested in sport and we have Netflix and Amazon Prime already.  Sky Q was suggested and we might go for that in the future but in the present climate, we prefer to minimise any ‘visitors’.

Just to add to my post, we are Sky VIP members having been with them for an astonishing 21 years!

Mat_Lock

It's just the completely different results people get all the time that winds me up. Some people seem to nail a mega deal and yet others seem to get very little off and especially if they have been with them for years. I am still in contract until June and I will leave for good, don't care what they offer. 400 channels of which 390 are junk anyway. the fact you still have to pay for HD channels now when UHD is the new thing is just a total pee take.
A lot of it has gone subscription method on top (discovery+, disney+) and everyone who is renewing is just paying for the premier league every season. My Amazon Prime sub hasn't changed for years and now I get Prem football matches included at certain times now. 
Can't wait to leave and never line their pockets again

jimbow25

Mat_Lock said:

It's just the completely different results people get all the time that winds me up. Some people seem to nail a mega deal and yet others seem to get very little off and especially if they have been with them for years. I am still in contract until June and I will leave for good, don't care what they offer. 400 channels of which 390 are junk anyway. the fact you still have to pay for HD channels now when UHD is the new thing is just a total pee take.
A lot of it has gone subscription method on top (discovery+, disney+) and everyone who is renewing is just paying for the premier league every season. My Amazon Prime sub hasn't changed for years and now I get Prem football matches included at certain times now. 
Can't wait to leave and never line their pockets again

I hear your frustration though I think the biggest difference is still between those that bother to haggle and those that don't. 
Appreciate that it must be frustrating for the effort not to feel like it is rewarded. It is a mystery to me why my Sky Signature deal offer was £19 whereas people have quoted £15 and £17 recently, but who knows. I got quoted £2 more for signature and £3 for sport than vampgirl above. Very odd.
I also agree it is a joke that HD is still charged as a premium service. My dad (who should haggle more often than he does) still doesn't take the Sports channels in HD as he didn't want to pay for it some years ago. Sky HD will be 15 years old in May!

The_Racer

18 month contract is up, currently paying £38 a month for the below:

Entertainment - £15
Kids - £1
Sports - £9
Cinema - £11
Sports HD - £2

Im on an old Sky+HD Box which is working but is now several years old, what should I aim to accept for a similar package ?

Riveryellowstone11

The_Racer said:

18 month contract is up, currently paying £38 a month for the below:

Entertainment - £15
Kids - £1
Sports - £9
Cinema - £11
Sports HD - £2

Im on an old Sky+HD Box which is working but is now several years old, what should I aim to accept for a similar package ?

At the moment, they are looking for 

£15pm Signature 
£14 Sports HD

the rest I’m not sure of.

If you can repeat your better deals for above, that’s a good start.

The_Racer

So I cancelled this morning and now in notice period, they offered:

Signature - £19
Kids - £2
HD - £6
Complete Sports - £20
Cinema - £5
So £52 per month, 18 month contract inc upgrade to SkyQ plus wanted a £10 admin fee, this is the first time ever for this and I have been with sky on and off since 2004 repeatedly cancelling and rejoining when the price suited.

jimbow25

The_Racer said:

So I cancelled this morning and now in notice period, they offered:

Signature - £19
Kids - £2
HD - £6
Complete Sports - £20
Cinema - £5
So £52 per month, 18 month contract inc upgrade to SkyQ plus wanted a £10 admin fee, this is the first time ever for this and I have been with sky on and off since 2004 repeatedly cancelling and rejoining when the price suited.

Is this the phone offer or the offer from www.sky.com/mydeal ? If not check there as that might be better.
Do you not have Netflix/Ultimate TV? If that wasn't a typo £5/£6 is a lot for the HD package.
I got offered the same channels as you plus Netflix for £46 earlier this month via mydeals (see page 390). Others have got Signature and Sports for £15 and £14 respectively.

PZ19

Are Sky the same as Virgin, where you have 30 days from handing in your cancellation to change your mind?