Sky TV retention deals ( post your haggling successes )

[Deleted User]

50Twuncle wrote: »

https://www.sky.com/shop/tvandbroadband/#section-2


Considering Basic sky "entertainment" is £22-25
This could be a good option for some ?

You can pay the equivalent of £13 for Sky ADSL or £22 for Sky Fibre Max from this site so no, that's not a good deal for anyone.

50Twuncle

Colin_Maybe wrote: »

You can pay the equivalent of £13 for Sky ADSL or £22 for Sky Fibre Max from this site so no, that's not a good deal for anyone.

OK My mistake ...
Still - since Sky appear fixed on getting their £22 for entertainment - another £8 for broadband is not too bad ?
It does include line rental too !

50Twuncle

E30M3 wrote: »

I've not seen it for a while, they seem to have moved to facebook messenger or chat by text... conversations take a long time!

I tried TXT chat this morning and discovered (it took a long time and it was extremely hard) - that the best offer that was available from CS was £55 for complete Sky TV package - the chap who I was dealing with, expressed disbelief that I was offered a £45 package

I now am told by accessibility - that this offer is no longer available to me - after just 2 days

BUT I have an email with the offer - so have forwarded it to CEO's office
This one - I will win !
Sky are an appalling company to deal with !!

Pa_Ja

I don't think that's particularly great. I was paying £34 for full HD package.
I'm currently 10 days aways from disconnecting and The best they offered was the same package for £39.
Also offered me a sky q upgrade with full package plus a Netflix account for £45.

Goldust

It's that time of year I hate - Sky renegotiations!


My account is in the wife's name as I think they got fed up of offering me discount on my one.



60% ends at the end of the month which is all the channels, sports and movies at which point it goes up to £84.


They offered me £58 on live chat then down to £44 so I've said I want to cancel and the guy has gone quiet now... but my question is what is the benchmark these days? I'm not sure how much further I can squeeze them now. I do get Sky Go Extra as well but that was free via Sky Rewards a while back now.


Just looking for some numbers to see if I'm on the right track. Sky Q would be nice I guess as an upgrade as well but I don't have 4k and don't really need it in other rooms (PS4 plus Sky Go takes care of that!).

Ade123123

This is my story.


I have Sky Q, Multiscreen, Cinema, Sky Sports, Entertainment pack, Keds, HD, Box Sets and Unlimited Broadband. I have had Sky Q since launch date and been with sky for 14 years. I was paying £128 a month.


Went on chat on 28/12/18 looking for an upgrade to Fiber Max and a discount on the TV packs. The best price I was offered was £92 a month. So I cancelled.


I got an SMS from Sky today, asking me to hit this URL: Sky.com/reviewmyoptions. There is a link to chat and a phone number. Went on chat and was offered the following:


Entertainment = £25 ( £17 for 12 months )

Kids = £5 ( £1 for 12 months )

HD = £5 ( £1 for 12 months )

Box sets = £5 ( £1 for 12 months )

Sky Sports & Cinema = £40 ( £21 for 12 months )

Sky multi screen = £12
Sky Fibre Max = £27


With a £10 admin fee.


I had a moan about the admin fee, so she knocked another £2 of the TV package.


So all in £78 per month for 12 months. Happy with that.

50Twuncle

Ade123123 wrote: »

This is my story.
I have Sky Q, Multiscreen, Cinema, Sky Sports, Entertainment pack, Keds, HD, Box Sets and Unlimited Broadband. I have had Sky Q since launch date and been with sky for 14 years. I was paying £128 a month.
Went on chat on 28/12/18 looking for an upgrade to Fiber Max and a discount on the TV packs. The best price I was offered was £92 a month. So I cancelled.
I got an SMS from Sky today, asking me to hit this URL: Sky.com/reviewmyoptions. There is a link to chat and a phone number. Went on chat and was offered the following:
Entertainment = £25 ( £17 for 12 months )
Kids = £5 ( £1 for 12 months )
HD = £5 ( £1 for 12 months )
Box sets = £5 ( £1 for 12 months )
Sky Sports & Cinema = £40 ( £21 for 12 months )
Sky multi screen = £12
Sky Fibre Max = £27
With a £10 admin fee.
I had a moan about the admin fee, so she knocked another £2 of the TV package.
So all in £78 per month for 12 months. Happy with that.

You appear to have hit the same bottom price as I have (£45)
Its the £10 admin fee that really gets my goat..
They just add it on - for no reason
I am considering complaining to Ofcom about it - don't know whether they will be interested but it won't hurt.....
Typical :
Ofcom doesn't have the powers to investigate these matters. If your complaint can't be resolved with your provider, you may wish to contact Citizens Advice or seek independent legal advice.

50Twuncle

I have accepted a £45 offer for the full package - to start on 4th Feb, when my current contract expires...
This should also get me round next months price rise - since, presumably - they will have to honour this price ?

brewerdave

50Twuncle wrote: »

I have accepted a £45 offer for the full package - to start on 4th Feb, when my current contract expires...
This should also get me round next months price rise - since, presumably - they will have to honour this price ?

Unlikely....somewhere buried in the ts and cs they will still want the increase altho' it should be at the discounted rate:)

50Twuncle

brewerdave wrote: »

Unlikely....somewhere buried in the ts and cs they will still want the increase altho' it should be at the discounted rate:)

What about cancellation / cooling off rights - after an upgrade ?
I can always threaten this .... I believe that I have a month ?
https://www.sky.com/help/articles/cancel-sky-tv