Sky TV retention deals ( post your haggling successes )

1234

50Twuncle wrote: »

Did you really expect them to make an offer and stick to it ?
Sky don't do that - they just make up offers as they go along and vary them...

... though on the chat they were offering entertainment for £22, now via my stb it's £15.
Which would bring the sub back down below £30 that they told me was no longer available.

50Twuncle

1234 wrote: »

... though on the chat they were offering entertainment for £22, now via my stb it's £15.
Which would bring the sub back down below £30 that they told me was no longer available.

Exactly - Sky don't have set rules ...

[Deleted User]

50Twuncle wrote: »

Exactly - Sky don't have set rules ...

If they had guaranteed "rules" for retention deals, some (many even) customers would rampantly take advantage while others would innocently continue paying the full price.

A bit like the current situation, but on a fair larger scale..

50Twuncle

Moneyineptitude wrote: »

If they had guaranteed "rules" for retention deals, some (many even) customers would rampantly take advantage while others would innocently continue paying the full price.

A bit like the current situation, but on a fair larger scale..

Surely that would be better than the current situation (and not only with Sky) - where long term customers end up paying for new customers savings ?
What has happened to customer loyalty benefits ?
There's absolutely no reasons to stay with a particular company - insurance being another biggy,,,
The difference is that Sky have a pretty captive market with F1 in particular - so they believe that they can ramp up the charges annually - but there WILL come a point where customer will rebel and I think that we have just about reached that point...

[Deleted User]

50Twuncle wrote: »

Surely that would be better than the current situation (and not only with Sky) - where long term customers end up paying for new customers savings ?
What has happened to customer loyalty benefits ?

It's not just "long term" customers who subsidise the new customer offers, it's everyone (the vast majority) who pay the full cost of their subscription without demanding a deal to entice them to stay. I don't understand why you still fail to appreciate this?

Sky do have a loyalty scheme, by the way, it's called Sky VIP.

50Twuncle

Moneyineptitude wrote: »

Sky do have a loyalty scheme, by the way, it's called Sky VIP.

I am aware of VIP.
But VIP doesn't save me a penny in charges
It simply tries to get me to cough up even more money in upgrades to Q

mamalfie

I'm in the midst of negotiating a deal (online chat). I'm happy with what's been offered for tv/fibre/talk (including sports and movies) but Sky are currently refusing to upgrade my SKY+ box to a Q box unless I pay £100 for installation (1TB box). I've pointed out that new customers get the box for £20 installation and asked them to match. Anyone had any success with that argument?

50Twuncle

mamalfie wrote: »

I'm in the midst of negotiating a deal (online chat). I'm happy with what's been offered for tv/fibre/talk (including sports and movies) but Sky are currently refusing to upgrade my SKY+ box to a Q box unless I pay £100 for installation (1TB box). I've pointed out that new customers get the box for £20 installation and asked them to match. Anyone had any success with that argument?

If you are a VIP member - you get :
Exclusive Sky Q Reward
1.
This reward is only available to certain Sky TV customers who have successfully joined Sky VIP in the Diamond and
Platinum tiers and who we have invited to benefit from the reward.
2.
If you are a Sky TV customer, this reward entitles you to a Sky Q 2TB box & one mini box for a one off set-up fee of £20
when you sign up to a new 18-month minimum term (€25 and 12-month minimum term in Republic of Ireland) for Sky Q
Multiscreen and pay the standard full price for Sky Q Multiscreen (unless you have any offers). We will loan you one Sky
Q 2TB box, one Sky Q Mini and any other relevant kit, for no cost, for the time you have a Sky TV subscription.
3.
To redeem this reward, visit the reward home page and click on ‘Go to Sky.com’ to claim.
4.
We will charge you a one off £20/€25 Sky Q set-up fee which will show on your bill.
5.
You must continue to pay the monthly cost of your Sky TV subscription and any Sky Q Multiscreen subscription in the
usual way.
6.
We will not offer you a refund for any Sky Q set-up fees which you paid for before this reward was offered.
7.
This reward is not available to existing Sky Q customers.
8.
You cannot transfer this reward and you cannot exchange it for a cash alternative.
9.
We only loan you all Sky Q kit at no cost. You must return this to us at the end of your Sky TV subscription. You own the
Sky dish.
10.
You will need an engineer to set this up for you.
11.
If you require non-standard installation, it may cost extra.
12.
You will lose the recordings on your current box.
13.
You must get any permission needed (for example, from your landlord).
14.
This reward is available in the UK, Channel Islands, Isle of Man or Republic of Ireland only.
15.
Sky Q terms and conditions apply. See www.sky.com/shop/terms-conditions/sky-q/ for more information.
16.
The Promoter is Sky UK Limited (registered number 02906991) of Grant Way, Isleworth, Middlesex TW7 5QD. Rewards
for customers in the Republic of Ireland are given by Sky Ireland Limited (registered number 547787) of Fifth Floor, One
Burlington Plaza, Burlington Road, Dublin 4.
17.
These terms apply in addition to the Sky VIP terms and conditions which you agreed upon joining Sky VIP. In the event
of any conflict between these reward terms and the Sky VIP terms, these terms apply

mamalfie

Brilliant! Trying that now

John_Blaze

never had sky tv. Is it value for money?