Sky TV retention deals ( post your haggling successes )

mrb1972

So I have given notice to cancel my Sky Q contract, I noticed in my account they have now offered me a deal, Sky Entertainment £15pm 12 month contact, but the options such as Sky Box Sets are 31 day rolling contracts, does that mean the Sky Box Set discount is only valid for 1 month, or am I misunderstanding it?

Anyone know? Thanks

50Twuncle

mrb1972 wrote: »

So I have given notice to cancel my Sky Q contract, I noticed in my account they have now offered me a deal, Sky Entertainment £15pm 12 month contact, but the options such as Sky Box Sets are 31 day rolling contracts, does that mean the Sky Box Set discount is only valid for 1 month, or am I misunderstanding it?

Anyone know? Thanks

Did Sky just rely on you checking your on-line account to see if an offer was forthcoming or did they email you as well ?
Also - can you please confirm at what stage the offer was made - ie) You cancelled on-line - but how long did you have to wait for the offer ?

[Deleted User]

mrb1972 wrote: »

So I have given notice to cancel my Sky Q contract, I noticed in my account they have now offered me a deal, Sky Entertainment £15pm 12 month contact, but the options such as Sky Box Sets are 31 day rolling contracts, does that mean the Sky Box Set discount is only valid for 1 month, or am I misunderstanding it?

Anyone know? Thanks

You don't say but if you've been offered a discount on the add-ons (which are separate) as well as £15 for Entertainment then the discount will be for the 12 month subscription period as long as you don't drop them.

BigYin11

Been negotiating for the last few weeks with my 60% offer ending at the end of January. Upgraded to Sky Q about 4 months ago so not in a position to put in a cancellation. Currently have variety package, with movies, sports and sky Q, currently paying £36ish a month. Have been offered between £45-£48 to stay on my current package (Changing variety to entertainment package). Would ideally like to add kids and HD to my package

Today they offered

Entertainment Package £22 (£3 Discount)

Kids Pack £1 (£4 Discount)

HD Pack FREE (£5 Discount)

Box Sets Pack FREE (£5 Discount)

Cinema £8 (£10 Discount)

Complete Sports Package in HD £13 (£15 Discount)

Sky Q Multiscreen Pack £12

Total £56 per month - This offer would come for a new 18 month minimum term along with a one off £20 admin fee that would be applied to your next bill however this would ensure the offer for the full 18 months

Obviously not being able to put in a cancellation reduces my negotiating position. I’m not sure if il get any offers better than above. This has been all through their messenger facility. What people’s thoughts?

[Deleted User]

BigYin11 wrote: »

Been negotiating for the last few weeks with my 60% offer ending at the end of January. Upgraded to Sky Q about 4 months ago so not in a position to put in a cancellation. Currently have variety package, with movies, sports and sky Q, currently paying £36ish a month. Have been offered between £45-£48 to stay on my current package (Changing variety to entertainment package). Would ideally like to add kids and HD to my package

Today they offered

Entertainment Package £22 (£3 Discount)

Kids Pack £1 (£4 Discount)

HD Pack FREE (£5 Discount)

Box Sets Pack FREE (£5 Discount)

Cinema £8 (£10 Discount)

Complete Sports Package in HD £13 (£15 Discount)

Sky Q Multiscreen Pack £12

Total £56 per month - This offer would come for a new 18 month minimum term along with a one off £20 admin fee that would be applied to your next bill however this would ensure the offer for the full 18 months

Obviously not being able to put in a cancellation reduces my negotiating position. I’m not sure if il get any offers better than above. This has been all through their messenger facility. What people’s thoughts?

Are you sure you can't cancel? I got a Q box off them about 3 months back but I made sure that I'm not tied into a new minimum term.

That said if you are in a contract then the deal they've offered isn't bad.

BigYin11

Colin_Maybe wrote: »

Are you sure you can't cancel? I got a Q box off them about 3 months back but I made sure that I'm not tied into a new minimum term.

That said if you are in a contract then the deal they've offered isn't bad.

Yeah I checked our contact and we signed up to a new contract. Probably an oversight that I didn’t push for it contract free.

I’m tempted to take the £56 offer. That’s a few weeks I’ve been back and forth with them and no signs of coming much lower. Was hoping to get it nearer the high £40s/£50 mark but that doesn’t look like happening. Seem the discount on entertainment package is minimal if you add packs on. Would only be £15 if I kept my current package. Just keen to get it sorted out as my bill for 1st Feb is £73.50 when my 60% off finishes

50Twuncle

BigYin11 wrote: »

Been negotiating for the last few weeks with my 60% offer ending at the end of January. Upgraded to Sky Q about 4 months ago so not in a position to put in a cancellation. Currently have variety package, with movies, sports and sky Q, currently paying £36ish a month. Have been offered between £45-£48 to stay on my currents package (Changing variety to entertainment package). Would ideally like to add kids and HD to my package

Today they offered

Entertainment Package £22 (£3 Discount)

Kids Pack £1 (£4 Discount)

HD Pack FREE (£5 Discount)

Box Sets Pack FREE (£5 Discount)

Cinema £8 (£10 Discount)

Complete Sports Package in HD £13 (£15 Discount)

Sky Q Multiscreen Pack £12

Total £56 per month - This offer would come for a new 18 month minimum term along with a one off £20 admin fee that would be applied to your next bill however this would ensure the offer for the full 18 months

Obviously not being able to put in a cancellation reduces my negotiating position. I’m not sure if il get any offers better than above. This has been all through their messenger facility. What people’s thoughts?

o
How long have you been with Sky for?

50Twuncle

Also who did you negotiate with and how (phone or live chat ?)

BigYin11

50Twuncle wrote: »

o
How long have you been with Sky for?

Been with Sky nearly 7 years and it was through their new messenger chat. I’m not sure if that’s the best option or if there are bigger discounts to be had over the phone?

50Twuncle

BigYin11 wrote: »

Been with Sky nearly 7 years and it was through their new messenger chat. I’m not sure if that’s the best option or if there are bigger discounts to be had over the phone?

16 years - and not offered anywhere near as good a deal.... YET !!