Sky TV retention deals ( post your haggling successes )

[Deleted User]

dazcouz wrote: »

I have a quick question, my 18 month contract is due to expire on 19 November, when can I speak to Sky about cancelling so I can go to Freesat or maybe grab a good discount to stay with them. Do I have to wait until 19 November?

You can talk to them at any time however it's 30 days notice for cancellation so you're best calling now regardless.

Lucky83

Just cancelled my Sky package as the best price they could offer was £33.50 for 18 months (current HD box, original package, no extras, non-fibre broadband and phone line). I've been with them for years and you can get this for £33 a month as a new customer :mad:.



Anyone got this package for a lot better than this? In the process of moving to Now TV etc but could do without the hassle!

dazcouz

Just cancelled too. Hopefully can get some form of retention offer before the 31 days are up but if not can get a Freesat box and save about £50+ a month.

black_paw

normally when i cancelled 31 days , i got phone calls from them ,then letters ,prob best to its run out then phone for a deal

Antnshell

Hi ive also put in my cancellation, my service will cease as of the 5th November. I still have not access to the offers page.


When I discuss options on webchat the deals are good however they say they can only discuss packages for my current sky plus box and will not discuss an upgrade to sky q...has anyone else come across this?

napper689

Having been with SKY TV for quite some time and taken the full package (ie access to their full tv channels) and was charged £41.75 pm. My current 18 month contract expired and SKY charged me £83.00 pm which was clearly not worth it. I called SKY to see what they could and they offered me the same channels but now for £50.00pm (a 20% increase) I mentioned that a 20% increase for the same service was not going to work and they then offered me a reduced channel list for £43pm. I have tried on 3 separate occasions to call SKY and see if they would be prepared for me to pay £41.75 pm for new contract - this was refused on each occasion - hence we have cancelled.
The point I am trying to make is that a friend of ours has very recently extended their contract for the same channel list for the same premium and even got a new SKY Q box thrown in.
My conclusion is that dealing with SKY TV is down to pot luck, you are completely dependent on the call centre attitude on the day. Life is too short for all this, My salary has not increased by 20% so how can SKY justify this 20% price increase

shaggy

napper689 wrote: »

Having been with SKY TV for quite some time and taken the full package (ie access to their full tv channels) and was charged £41.75 pm. My current 18 month contract expired and SKY charged me £83.00 pm which was clearly not worth it. I called SKY to see what they could and they offered me the same channels but now for £50.00pm (a 20% increase) I mentioned that a 20% increase for the same service was not going to work and they then offered me a reduced channel list for £43pm. I have tried on 3 separate occasions to call SKY and see if they would be prepared for me to pay £41.75 pm for new contract - this was refused on each occasion - hence we have cancelled.
The point I am trying to make is that a friend of ours has very recently extended their contract for the same channel list for the same premium and even got a new SKY Q box thrown in.
My conclusion is that dealing with SKY TV is down to pot luck, you are completely dependent on the call centre attitude on the day. Life is too short for all this, My salary has not increased by 20% so how can SKY justify this 20% price increase

If you don't like the deal they're offering you, just cancel. I've been without sky for around 9 months now and don't miss it one bit.
There's plenty of other ways to get your TV fix these days....

[Deleted User]

napper689 wrote: »

My current 18 month contract expired and SKY charged me £83.00 pm which was clearly not worth it. I called SKY to see what they could and they offered me the same channels but now for £50.00pm (a 20% increase)...

...My salary has not increased by 20% so how can SKY justify this 20% price increase

That looks like a 40% discount to me, not a 20% increase.

They don't have to justify anything, they've offered you a 40% discount, if that's beyond your wallet then continue with the cancellation. They may or may not contact you to offer a bigger discount but they're under absolutely no obligation to.

napper689

we only paid £83.00 for one month (Sept 18) as my sharp eyed wife notice the massive jump in the monthly premium from our £41.75pm (we paid this for the last 18 months) SKY only offered us £50pm for the same channels for 18 months which is an increase of 20% from what we were paying during the 18 month contract. We have tried 3 times to see if SKY would let us pay the same price as we were paying, but this was not on the table, hence the reason why we cancelled. Freeview for us,

One other point of note, is that SKY made zero attempt to contact us to inform us that we were nearing the end of the contract and that our fee would be doubling as we would be out of contract. Maybe we were just unlucky in not being contacted, or is this standard practise - just wondered

[Deleted User]

napper689 wrote: »

we only paid £83.00 for one month (Sept 18) as my sharp eyed wife notice the massive jump in the monthly premium from our £41.75pm (we paid this for the last 18 months) SKY only offered us £50pm for the same channels for 18 months which is an increase of 20% from what we were paying during the 18 month contract. We have tried 3 times to see if SKY would let us pay the same price as we were paying, but this was not on the table, hence the reason why we cancelled. Freeview for us,

That's still an offer of 40% discount, it's irrelevant what offer you were on previously, only what the offer is now.

napper689 wrote: »

One other point of note, is that SKY made zero attempt to contact us to inform us that we were nearing the end of the contract and that our fee would be doubling as we would be out of contract. Maybe we were just unlucky in not being contacted, or is this standard practise - just wondered

Totally normal, it's up to yourself to manage your own affairs despite the increasing trend to turn into a total nanny state.