Sky TV retention deals ( post your haggling successes )

DonnySaver

I'm currently not happy. After spending 3 hours on chat on Friday and agreed £38/month on a 18 month contract I've discovered on the MySky app (and website) that my fututre bills are £42/month ! Grrrr!


I can feel a cancellation coming on ...

Alias_Omega

DonnySaver wrote: »

Did you get SkySports & F1 in too or not in the end?

That would have been £33 per month. We decided against it.

DonnySaver

Update... as expected the price showing up wrong on their system. After closer inspection they're telling me it shows £36/month (not £38/month). I asked for the finer details and it turns out they are only giving me the HD Sport content free for 12 months (on an 18 month contract).



I've told them that is NOT what was agreed.
Why do these people lie ??

DonnySaver

Formal complaint now gone in on how this has been mis-handled. They will get back to me within 72 hours.


I've told them that I now want a better deal for all the mess, lies and wasted time. Otherwise our 10 year relationship is over.

pumbaa

Anybody know what the best deal is for new Customers wanting Sky Box Sets please?

That's my current package which I'm paying £39.50 a month for. Sure I can get it cheaper than that but would like a benchmark before I call them and start haggling.

TIA

[Deleted User]

pumbaa wrote: »

Anybody know what the best deal is for new Customers wanting Sky Box Sets please?

That's my current package which I'm paying £39.50 a month for. Sure I can get it cheaper than that but would like a benchmark before I call them and start haggling.

TIA

I'm not sure it's relevant now but I got 50% off (was coming to the end of a 60% offer) on an 18 month rolling contract last November(?), my full price is £39.35 for Boxsets only on HD+

Alias_Omega

pumbaa wrote: »

Anybody know what the best deal is for new Customers wanting Sky Box Sets please?

That's my current package which I'm paying £39.50 a month for. Sure I can get it cheaper than that but would like a benchmark before I call them and start haggling.

TIA

Just look above..

£11 for Sky Entertainment (was £25)
£1 for Sky Kids (was £5)
£1 for Sky HD (was £5)
£1 for Sky Box Sets (was £5)
£9 for Sky Cinema (was £18)
Sky Entertainment in Contact for 12 months, everything else is month-month.

Overall - £23.00 total, £58 outside of contract.

************

cogiebear

Hi, I have read through the site and wanted to ask this specific couple of questions? Are sky still giving much better offers to customers who commit to cancel? I can see a load of info about people getting 50% offers after cancelling but can't see dates for this happening this year.

Also I have everything with sky: tv, land line and broadband. If they give me a much better deal I will stay. I called and the best offer was still more expensive than what new customers would pay for less services. Not happy with that. As I have everything with them do I cancel TV now then wait 2 weeks and cancel land line/broadband as they have shorter cancellation periods or do them all at one time?

Any first hand experience will be greatly appreciated.

Myself and my husband have different surnames, if we cannot get a better deal through my account, would it be possible for me to cancel them he takes out the better deal as a new customer? is that possible?

thanks in advance

[Deleted User]

You have to cancel the TV to get a decent deal, full stop.

Do NOT cancel the broadband/telephone as that will cause you problems and possible fees. Check the comparison sites and put in an order for something suitable. You can either use your right to cancel the order within the time frame allowed when Sky call you or just allow it to go through, the other company will handle everything.

Don't be misled that the two packages (TV & BB/LR) are linked in anyway as they're not and Sky don't seem to care at the moment if they lose you from one of the services (go figure).

Cornucopia

I get the impression that all the suppliers are much less keen to offer big discounts to keep apparently leaving customers at the moment.

When I left Talktalk, it was the first time for over 5 years that they had increased rather than decreased my bill when prompted. When I asked about loyalty bonuses (that had been quoted to me previously), I was told no.