Sky TV retention deals ( post your haggling successes )

planetf1

Sigh. Sky were a headache to deal with. I figured I wanted to take up a deal I'd been offered last week, but in the process I was told I'd have to uncancel to go back to retentions. Now of course retentions are saying I have to go to winback, so have reinstated the cancelation (as they can't get even close). I couldn't even get the mailed-in offer I received 2 days ago in the post since my cancelation was no longer pending ...

I gave up waiting for the email, I may well just go with the next decent offer.

One question though -- whilst I can get offers, all except one (which I have no written notes on as it was a outbound phone call) were on condition of moving to the new entertainment pack (+hd, sports, boxed sets). Nothing wrong for now but I'm concerned leaving the f1 legacy pack isn't a good long term move. Currently the only sport I watch is f1.

What do people think? Are offers still possible on the hd/f1 legacy or have the finally clamped down on that?

It looks as if whilst Variety/HD/f1 on the old pack is 46.50 pcm
Entertainment+sports+hd is 50 for a new customer (but that includes a 5pcm discount on Entertainment, 8 or so on sports, making the full price closer to 60.

So the dilemma is if should skip any offers persuading me to switch bundles, even paying full rate as long term it's better. Any thoughts? Or if I move to the new packages is a smallish discount (enough to offset the difference) fairly easy to get each year?

Opinions welcome. I need to close out on this!

Update: My re-cancelation came through. Full price on the new bundle setup looks like £64 (17 more), web discount is 35.50 (so 11 less than now)

jammerr

shaggy wrote: »

They won't care. At the moment you won't get any cheaper than around £16 a month for entertainment package

I've just had an email through for £13 a month (+£1 HD/boxsets)

No word on extra packages in the email

jammerr

shaggy wrote: »

They won't care. At the moment you won't get any cheaper than around £16 a month for entertainment package

jammerr wrote: »

I've just had an email through for £13 a month (+£1 HD/boxsets)

No word on extra packages in the email

Asked about Sports etc

Basically I'm being offered 50% off pm on a 12 month contract.

Have turned it down for now

shaggy

jammerr wrote: »

Asked about Sports etc

Basically I'm being offered 50% off pm on a 12 month contract.

Have turned it down for now

That's actually not bad given the current offers. How much oer mint is 50 percent off?

DonnySaver

I've just had a shock when I looked at my bank statement. I have boxsets + SkySports + SkySportsHD. I was paying £33.75/month but my statement now says they've taken £63.82 this month and on my Sky account it says it will go up to £73.50 next month !!:eek:


Now I knew I was on a 50% off deal but my contract renewal time (even though I'm not on a contract) is normally around September. Can they just put it up without informing me - especially when it's effectively doubling in price? (they can do anything they want you're probably going to say)


Anybody think I'm likely to get the same 50% off deal again. I'm going to try a "chat" with the cancellations this morning.

[Deleted User]

DonnySaver wrote: »

I've just had a shock when I looked at my bank statement. I have boxsets + SkySports + SkySportsHD. I was paying £33.75/month but my statement now says they've taken £63.82 this month and on my Sky account it says it will go up to £73.50 next month !!:eek:


Now I knew I was on a 50% off deal but my contract renewal time (even though I'm not on a contract) is normally around September. Can they just put it up without informing me - especially when it's effectively doubling in price? (they can do anything they want you're probably going to say)


Anybody think I'm likely to get the same 50% off deal again. I'm going to try a "chat" with the cancellations this morning.

I'm just going to paraphrase myself here

You don't have a contract renewal time, it's just the end of your last
discount and you're now on full price on a rolling monthly contract. Sky do give you access to future bills.

This isn't a price increase across the board (RPI type of rise) so they're not obliged to tell you and it's not a "doubling in price" so much as your 50% is finished, is it so shocking that you're expected to manage your affairs?

The only thing you can do (which you've started) is to ask for a better deal

If you normally try for a better deal around September then I'd guess your last deal was for 18 months rather than 12? Why didn't you check last September?

Whether you'll get 50% again is going to be down to how much hard ball you can play, a scheduled cancellation is going to be your starting point.

Boohoo

DonnySaver wrote: »

I've just had a shock when I looked at my bank statement. I have boxsets + SkySports + SkySportsHD. I was paying £33.75/month but my statement now says they've taken £63.82 this month and on my Sky account it says it will go up to £73.50 next month !!:eek:


Now I knew I was on a 50% off deal but my contract renewal time (even though I'm not on a contract) is normally around September. Can they just put it up without informing me - especially when it's effectively doubling in price? (they can do anything they want you're probably going to say)


Anybody think I'm likely to get the same 50% off deal again. I'm going to try a "chat" with the cancellations this morning.

Yes they can put it up without telling you.
It sound like you may only have had a 9 or 10 month discount as you will be paying full whack from July which will make it 10 months from September.
Sky are not good at offering good discounts now and hve not been offering great deals for a few months now so you will have to cancel and let it go off for a few months before you get a better deal.

DonnySaver

I suspect you could be right Boohoo.


Do Sky still do live "chat". I can only see Facebook messenger options and an option to leave your phone number & email address and they will get back in touch..


Think I also need to look at other options such as NOW TV - anyone got this - is it ok? What are the pitfalls compared to SkyTV? eg does it do HD?.

brewerdave

DonnySaver wrote: »

Think I also need to look at other options such as NOW TV - anyone got this - is it ok? What are the pitfalls compared to SkyTV? eg does it do HD?.

I had Now TV Entertainment package for 12 months because I had 2 * 6 month passes supplied "free" with cheap old spec.boxes, which I'd picked up as insurance whilst "negotiating" new discounted deal with Sky.

I let it lapse because a) couldn't record and we prefer to store up series for two or three weeks to watch b) not true HD ( piccie not as good as ex Sky HD+ box) and c) not as wide a selection of channels as old Variety package on Sky.
HOWEVER if I hadn't been able to get a good Sky deal I would probably have renewed especially as it seems quite easy to get a good renewal price with Now TV!!:)

DonnySaver

After 3 hours on chat window and a very hard haggle I've decided to accept Entertainment package in HD and all Sky Sports channels in HD for £38/month on a 18 month contract.


Can't say I'm thrilled but when compared against the price of the same package with NOW TV it actually works out cheaper.


I was told that SKY don't do 12 month TV subscriptions anymore. I tried to bundle in Fibre broadband to help the deal but they just quoted me full price for that.


I've been haggling with SKY for years and this time was definately the toughest time yet. I pushed and pushed for £35/month on a 12 month deal but given a definate "No" every time of trying.


I still have a 30 days cooling off period so I can still ditch it if I want to.