Sky TV retention deals ( post your haggling successes )

teddysmum

I rang the cancel number and was told there was a long wait, but in fact it was 3 minutes.


I didn't go the can't afford way as they must know that most people are lying, so said that my current offer was very good and for me it was the same package (boxed sets and cinema) or nothing,but that I couldn't justify paying anywhere near full price.


I was told that my offer (75% off with a credit) was a one off,which no longer exists (just as I expected) and wouldn't generally be offered again, so he offered 50% off which I refused, saying that cutting the package wouldn't work as I'd tried the different versions in the past.


He allowed the cancellation notice be recorded, then said that cut off would be on 17th, but I pointed out that Id told him that I was calling early because of long phone queues, so he agreed that it should be on 19th.


However,the confirmation email had the date as 20th,which would mean 2 days at full price, so I called again and was told that cut off should be midnight of the last day of the minimum term, which meant midnight of 18th and agreed to change the date on my account and send confirmation.


several hours later it didn't arrive,so (not) being very trusting, I called agin,to be told the date hadn't been changed as it has to be done by a manager and could take up to 48 hours....so I may be making another call...


If you cancel,do check that details on the email are correct.

Mchambers

teddysmum wrote: »

I rang the cancel number and was told there was a long wait, but in fact it was 3 minutes.


I didn't go the can't afford way as they must know that most people are lying, so said that my current offer was very good and for me it was the same package (boxed sets and cinema) or nothing,but that I couldn't justify paying anywhere near full price.


I was told that my offer (75% off with a credit) was a one off,which no longer exists (just as I expected) and wouldn't generally be offered again, so he offered 50% off which I refused, saying that cutting the package wouldn't work as I'd tried the different versions in the past.


He allowed the cancellation notice be recorded, then said that cut off would be on 17th, but I pointed out that Id told him that I was calling early because of long phone queues, so he agreed that it should be on 19th.


However,the confirmation email had the date as 20th,which would mean 2 days at full price, so I called again and was told that cut off should be midnight of the last day of the minimum term, which meant midnight of 18th and agreed to change the date on my account and send confirmation.


several hours later it didn't arrive,so (not) being very trusting, I called agin,to be told the date hadn't been changed as it has to be done by a manager and could take up to 48 hours....so I may be making another call...


If you cancel,do check that details on the email are correct.

Just do what I do. If I agree anything verbally with sky or anyone else, I will send an em to their ceo detailing the offer. If they disagree, the onus is on them to contact you.

brewerdave

brewerdave wrote: »

:mad: -just looked at my future bill for November .....and it has changed for the worse ! They have added in a charge for 17 days of discounted Sky box sets from end October...which according to the October bill, I have already paid!!
No more phone calls -=I've spent enuf of my time and cash on that route already -I'm going to raise an official complaint - I'll try via email first.-you couldn't make it up:mad:

Now had a reply from Exec Complaints via email - claim that they tried to phone me yesterday (they didn't -no missed calls ) No offer made -just left a number for ME to call THEM!!

Mchambers

brewerdave wrote: »

Now had a reply from Exec Complaints via email - claim that they tried to phone me yesterday (they didn't -no missed calls ) No offer made -just left a number for ME to call THEM!!

Good luck.

[Deleted User]

brewerdave wrote: »

Now had a reply from Exec Complaints via email - claim that they tried to phone me yesterday (they didn't -no missed calls ) No offer made -just left a number for ME to call THEM!!

As long as it's not the general Sky number I'd consider that a good thing, they've attempted to contact me by phone a few times and have never ever managed to catch me in. At least you can do it at your leisure.

brewerdave

brewerdave wrote: »

Now had a reply from Exec Complaints via email - claim that they tried to phone me yesterday (they didn't -no missed calls ) No offer made -just left a number for ME to call THEM!!

Have got hold of them....they left the message on the mobile no. EVEN THO' I've told them several times that the signal is rubbish at home and to use the home phone no.!!
The agent agreed that the bill for October is incomprehensible, apologised and is removing the admin. charge from November's bill. :T I asked whether they would actually sort out that past bill, but he sighed deeply and said it couldn't be done!!
As to the equally nonsensical new charge on the November bill for October box sets - he "says" that he can see a credit for the same amount showing on their internal systems for the expected bill -so it should cancel out when the actual bill is generated 1st November.
I await the 1st November with interest - but at least I have a ref no. and and phone number to use if this charge doesn't vanish!!
What a palaver!

Cardinal-Red

Colin_Maybe wrote: »

If you're not paying for either box I'd say that's not too bad a deal really (as long as it's for the full term). I wouldn't worry too much about matching someone else's deal as you'll always find someone who's done better. It's what suits you that's important.

Isn't the general approach though that 50% discounts are a minimum?

Or am I mixing up like for like retentions with upgrades, as ours would be... moving from Sky+ to SkyQ etc...

quoit

brewerdave wrote: »

Have got hold of them....they left the message on the mobile no. EVEN THO' I've told them several times that the signal is rubbish at home and to use the home phone no.!!
The agent agreed that the bill for October is incomprehensible, apologised and is removing the admin. charge from November's bill. :T I asked whether they would actually sort out that past bill, but he sighed deeply and said it couldn't be done!!
As to the equally nonsensical new charge on the November bill for October box sets - he "says" that he can see a credit for the same amount showing on their internal systems for the expected bill -so it should cancel out when the actual bill is generated 1st November.
I await the 1st November with interest - but at least I have a ref no. and and phone number to use if this charge doesn't vanish!!
What a palaver!

Your incomprehensible billing experiences pretty much correspond with mine over the past few months. The only difference being that I've ended up paying less than I should have ... by around £30 in total... after incomprehensible billing amendments galore.

It's been a total shambles ever since the rebranding of the Sky Sports packages which initiated weird billing overcharges as I was deemed to have ordered a new Sky Sports package which killed off most of my current discounts of 60%.

None of the CS operators appear to have any grasp of what's gone wrong with the billing or how the issues can be rectified, therefore I'll be keeping an eye out on the billing section of my Sky account just in case there are any further amendments which make no sense.

I've lost all confidence in Sky's billing accuracy and will be putting in a cancellation request again soon, even though my discount period doesn't run out until February.

brewerdave

quoit wrote: »

It's been a total shambles ever since the rebranding of the Sky Sports packages which initiated weird billing overcharges as I was deemed to have ordered a new Sky Sports package which killed off most of my current discounts of 60%.

None of the CS operators appear to have any grasp of what's gone wrong with the billing or how the issues can be rectified, therefore I'll be keeping an eye out on the billing section of my Sky account just in case there are any further amendments which make no sense.

I've lost all confidence in Sky's billing accuracy and will be putting in a cancellation request again soon, even though my discount period doesn't run out until February.

My Oct. bill (now paid) has 12 credits showing and 11 debits, most of which are impossible to match up:rotfl:
Since my last post the next expected bill has magically been altered back to the amount I agreed to pay for the next 12 months !!:T

teddysmum

My huge gain of 2p can't be blamed on sport as we've never had sport,but it did concern boxed sets.