Virgin Media retention deals (post your haggling successes)

DJDorset

We just had our Virgin Media renewal advice. The package we have with them is, 1 Gig Broadband, & anytime home phone (needed by my wife working from home), Mega TV, "360" box, plus a second box (in the younger family members room). Sky Sports & Cinema, Netflix, Kids, TNT Sports. 

At present this is costing us £116 a month. From November 2025 our quote from Virgin is that the cost would go up to £226.34 a month for 24 months. An unbelievable rise!

We called Virgin & explained that there is no way we could afford that (i'm a pensioner) we spoke to someone who was obviously in a call centre & attempted to negotiate a new deal, she made notes & then we were transferred to another Virgin employee. This man took no notice of the previous negotiation & helpfully offered us the same package as we already have for £110 a month, (going up to £114 next April & £118 April 2027).

We have agreed this. If we had agreed the proposed fee we would have been paying at least £5432 over 24 months, instead we will be paying £ 2736 over 24 months (still not cheap!) So our saving is at least £2,696 over the next two years.

PZ19

DJDorset said:

We just had our Virgin Media renewal advice. The package we have with them is, 1 Gig Broadband, & anytime home phone (needed by my wife working from home), Mega TV, "360" box, plus a second box (in the younger family members room). Sky Sports & Cinema, Netflix, Kids, TNT Sports. 

At present this is costing us £116 a month. From November 2025 our quote from Virgin is that the cost would go up to £226.34 a month for 24 months. An unbelievable rise!

We called Virgin & explained that there is no way we could afford that (i'm a pensioner) we spoke to someone who was obviously in a call centre & attempted to negotiate a new deal, she made notes & then we were transferred to another Virgin employee. This man took no notice of the previous negotiation & helpfully offered us the same package as we already have for £110 a month, (going up to £114 next April & £118 April 2027).

We have agreed this. If we had agreed the proposed fee we would have been paying at least £5432 over 24 months, instead we will be paying £ 2736 over 24 months (still not cheap!) So our saving is at least £2,696 over the next two years.

That still sems very expensive still. I had that on a retention deal last year for £55.  Albeit the BB was 350mb.  You really need to go the cancellation route to get the best price..but as with all deals if you are happy then that’s the main aim.

HedgehogRulez

£110!!! A month!!!! Good grief…

victor2

HedgehogRulez said:

£110!!! A month!!!! Good grief…

The more you spend, the more youe save. 

mits999

I got 1gb speed broadband,sky sports hd, tnt sports ultra hd,sky cinema hd, kids pack, mega tv, anytime calls, extra tv box, Netflix standard for £63 a month

ctbfc

mits999 said:

I got 1gb speed broadband,sky sports hd, tnt sports ultra hd,sky cinema hd, kids pack, mega tv, anytime calls, extra tv box, Netflix standard for £63 a month

Just got all of the above for £44 a month, increasing to £48 in April 2026 and £52 in April 2027. 

I was paying £63 for the same up to now so really happy with that.

This is a 2 year contract - assume this is standard now? Previously it was always 18 months.

mits999

ctbfc said:

mits999 said:

I got 1gb speed broadband,sky sports hd, tnt sports ultra hd,sky cinema hd, kids pack, mega tv, anytime calls, extra tv box, Netflix standard for £63 a month

Just got all of the above for £44 a month, increasing to £48 in April 2026 and £52 in April 2027. 

I was paying £63 for the same up to now so really happy with that.

This is a 2 year contract - assume this is standard now? Previously it was always 18 months.

Put up new contract summary 

mrspixie_2

ctbfc said:

mits999 said:

I got 1gb speed broadband,sky sports hd, tnt sports ultra hd,sky cinema hd, kids pack, mega tv, anytime calls, extra tv box, Netflix standard for £63 a month

Just got all of the above for £44 a month, increasing to £48 in April 2026 and £52 in April 2027. 

I was paying £63 for the same up to now so really happy with that.

This is a 2 year contract - assume this is standard now? Previously it was always 18 months.

Did you have to cancel first and wait for them to contact?

ctbfc

mrspixie_2 said:

ctbfc said:

mits999 said:

I got 1gb speed broadband,sky sports hd, tnt sports ultra hd,sky cinema hd, kids pack, mega tv, anytime calls, extra tv box, Netflix standard for £63 a month

Just got all of the above for £44 a month, increasing to £48 in April 2026 and £52 in April 2027. 

I was paying £63 for the same up to now so really happy with that.

This is a 2 year contract - assume this is standard now? Previously it was always 18 months.

Did you have to cancel first and wait for them to contact?

Yes - phoned and cancelled on the Monday and rejected anything they offered me (nothing sub £100). 

Outbound retentions called me yesterday and offered that.

victor2

ctbfc said:

mrspixie_2 said:

ctbfc said:

mits999 said:

I got 1gb speed broadband,sky sports hd, tnt sports ultra hd,sky cinema hd, kids pack, mega tv, anytime calls, extra tv box, Netflix standard for £63 a month

Just got all of the above for £44 a month, increasing to £48 in April 2026 and £52 in April 2027. 

I was paying £63 for the same up to now so really happy with that.

This is a 2 year contract - assume this is standard now? Previously it was always 18 months.

Did you have to cancel first and wait for them to contact?

Yes - phoned and cancelled on the Monday and rejected anything they offered me (nothing sub £100). 

Outbound retentions called me yesterday and offered that.

That still seems to be the way to get really good deals. Maybe 2 year contracts are the way they're going now, with all the competition hotting up.