Virgin Media retention deals (post your haggling successes)

DJDorset

We just had our Virgin Media renewal advice. The package we have with them is, 1 Gig Broadband, & anytime home phone (needed by my wife working from home), Mega TV, "360" box, plus a second box (in the younger family members room). Sky Sports & Cinema, Netflix, Kids, TNT Sports. 

At present this is costing us £116 a month. From November 2025 our quote from Virgin is that the cost would go up to £226.34 a month for 24 months. An unbelievable rise!

We called Virgin & explained that there is no way we could afford that (i'm a pensioner) we spoke to someone who was obviously in a call centre & attempted to negotiate a new deal, she made notes & then we were transferred to another Virgin employee. This man took no notice of the previous negotiation & helpfully offered us the same package as we already have for £110 a month, (going up to £114 next April & £118 April 2027).

We have agreed this. If we had agreed the proposed fee we would have been paying at least £5432 over 24 months, instead we will be paying £ 2736 over 24 months (still not cheap!) So our saving is at least £2,696 over the next two years.