Virgin Media retention deals (post your haggling successes)

PowerSavingMode

PowerSavingMode said:

Hurley said:

mrspixie_2 said:

How close to renewal time should I get texts or if I log into account any offers?
thanks

I'm a month away from renewal and they're there when I login to my account. 

whattochoose said:

Hurley said:

Might be worth logging into your account and checking in there come renewal time.  I just did and it had an offer to renew to the same deal for another 24 months for a pound cheaper, or take the same package but with slower broadband for £6 less a month.  No messing about haggling or threatening to cancel.  I took up the second offer and have had a confirmation email through.  My price was £49p/m going up to £100p/m now down to £42p/m.

With me, there's always been a call from their retention team after putting in my cancellation. 
I'm just wondering how their messaging works via one's account? 
Please can you tell where I should look on my account if they decide to contact me this way, when my contract comes up for renewal?
Thank you.

Same with me but I never received a call this time.  If you login to your bills/account on a desktop/laptop the first page might have a section that says your contract is expiring soon and something about upgrades or renewals.  Click on that.  I was expecting them to offer more expensive deals with extras I don't need as is the case usually but it was actually more in line with a retention offer.  Check about thirty days from the end of your contract.

I cancelled the other day — contract expires in 28 days now. Got renewal offers when logging in going back more than a month, each 'offer' got more and more expensive, plus counter in the 2 x annual price rises and it was working out much more expensive than going elsewhere, which is what I'm doing.

Just to update on the above. Received a phone call from the VM 'back office' (?) and while they came down a bit re the price quoted, it's still not that good an offer for me. So the cancellation continues.

leew

I didn't realise my contract has now ended 2 months ago! M125 broadband only jumped from £22.22 to £57.22!!

I shall be cancelling that!!

mrspixie_2

whattochoose said:

mrspixie_2 said:

When I log in to my account I get your contact is due to expire we may be able to reduce your monthly price and I click on explore your renewal deals, but I just get looking for an upgrade chat to us now ect. 

I do have three months left on my contract maybe this is why?

I get this too. My contract terminates end of December. I'll probably go through that process I hate of cancelling, in the hope they offer a reasonable deal to retain my business.

I hate having to do it, but if it’s the only way to get a good deal I will do it 😞