Virgin Media retention deals (post your haggling successes)

Hurley

Might be worth logging into your account and checking in there come renewal time.  I just did and it had an offer to renew to the same deal for another 24 months for a pound cheaper, or take the same package but with slower broadband for £6 less a month.  No messing about haggling or threatening to cancel.  I took up the second offer and have had a confirmation email through.  My price was £49p/m going up to £100p/m now down to £42p/m.

mrspixie_2

How close to renewal time should I get texts or if I log into account any offers?
thanks

whattochoose

Hurley said:

Might be worth logging into your account and checking in there come renewal time.  I just did and it had an offer to renew to the same deal for another 24 months for a pound cheaper, or take the same package but with slower broadband for £6 less a month.  No messing about haggling or threatening to cancel.  I took up the second offer and have had a confirmation email through.  My price was £49p/m going up to £100p/m now down to £42p/m.

With me, there's always been a call from their retention team after putting in my cancellation. 
I'm just wondering how their messaging works via one's account? 
Please can you tell where I should look on my account if they decide to contact me this way, when my contract comes up for renewal?
Thank you.

Hurley

mrspixie_2 said:

How close to renewal time should I get texts or if I log into account any offers?
thanks

I'm a month away from renewal and they're there when I login to my account. 

whattochoose said:

Hurley said:

Might be worth logging into your account and checking in there come renewal time.  I just did and it had an offer to renew to the same deal for another 24 months for a pound cheaper, or take the same package but with slower broadband for £6 less a month.  No messing about haggling or threatening to cancel.  I took up the second offer and have had a confirmation email through.  My price was £49p/m going up to £100p/m now down to £42p/m.

With me, there's always been a call from their retention team after putting in my cancellation. 
I'm just wondering how their messaging works via one's account? 
Please can you tell where I should look on my account if they decide to contact me this way, when my contract comes up for renewal?
Thank you.

Same with me but I never received a call this time.  If you login to your bills/account on a desktop/laptop the first page might have a section that says your contract is expiring soon and something about upgrades or renewals.  Click on that.  I was expecting them to offer more expensive deals with extras I don't need as is the case usually but it was actually more in line with a retention offer.  Check about thirty days from the end of your contract.

mrspixie_2

Hurley said:

mrspixie_2 said:

How close to renewal time should I get texts or if I log into account any offers?
thanks

I'm a month away from renewal and they're there when I login to my account. 

whattochoose said:

Hurley said:

Might be worth logging into your account and checking in there come renewal time.  I just did and it had an offer to renew to the same deal for another 24 months for a pound cheaper, or take the same package but with slower broadband for £6 less a month.  No messing about haggling or threatening to cancel.  I took up the second offer and have had a confirmation email through.  My price was £49p/m going up to £100p/m now down to £42p/m.

With me, there's always been a call from their retention team after putting in my cancellation. 
I'm just wondering how their messaging works via one's account? 
Please can you tell where I should look on my account if they decide to contact me this way, when my contract comes up for renewal?
Thank you.

Same with me but I never received a call this time.  If you login to your bills/account on a desktop/laptop the first page might have a section that says your contract is expiring soon and something about upgrades or renewals.  Click on that.  I was expecting them to offer more expensive deals with extras I don't need as is the case usually but it was actually more in line with a retention offer.  Check about thirty days from the end of your contract.

Thank you

PowerSavingMode

Hurley said:

mrspixie_2 said:

How close to renewal time should I get texts or if I log into account any offers?
thanks

I'm a month away from renewal and they're there when I login to my account. 

whattochoose said:

Hurley said:

Might be worth logging into your account and checking in there come renewal time.  I just did and it had an offer to renew to the same deal for another 24 months for a pound cheaper, or take the same package but with slower broadband for £6 less a month.  No messing about haggling or threatening to cancel.  I took up the second offer and have had a confirmation email through.  My price was £49p/m going up to £100p/m now down to £42p/m.

With me, there's always been a call from their retention team after putting in my cancellation. 
I'm just wondering how their messaging works via one's account? 
Please can you tell where I should look on my account if they decide to contact me this way, when my contract comes up for renewal?
Thank you.

Same with me but I never received a call this time.  If you login to your bills/account on a desktop/laptop the first page might have a section that says your contract is expiring soon and something about upgrades or renewals.  Click on that.  I was expecting them to offer more expensive deals with extras I don't need as is the case usually but it was actually more in line with a retention offer.  Check about thirty days from the end of your contract.

I cancelled the other day — contract expires in 28 days now. Got renewal offers when logging in going back more than a month, each 'offer' got more and more expensive, plus counter in the 2 x annual price rises and it was working out much more expensive than going elsewhere, which is what I'm doing.

andylad72

Contacted VM about an upgrade to my BB today. They offered me the following deal after much negotiation on the live chat:

M500 BB
Mega TV including TNT Sports
Weekend Chatter Phone
2 existing boxes
£62 per month
Currently paying £61 a month with M250 BB.

Started at £105, then £72, then £64 then wouldn’t budge at £62.
Thoughts on the offer folks? Current contract up in early March 2026.

1234

I requested disconnection for mid-September. In the first week following my request, they sent an offer of 10% off 1Gb fibre, reducing the price to £34, and in the second week, they offered 20% off, bringing it down to £31. I also received an SMS from them, but when I spoke to them directly, the best they could offer was £34. I will probably accept the 20% discount closer to the disconnection date, while holding out in case they make a further offer.

mrspixie_2

When I log in to my account I get your contact is due to expire we may be able to reduce your monthly price and I click on explore your renewal deals, but I just get looking for an upgrade chat to us now ect. 

I do have three months left on my contract maybe this is why?

whattochoose

mrspixie_2 said:

When I log in to my account I get your contact is due to expire we may be able to reduce your monthly price and I click on explore your renewal deals, but I just get looking for an upgrade chat to us now ect. 

I do have three months left on my contract maybe this is why?

I get this too. My contract terminates end of December. I'll probably go through that process I hate of cancelling, in the hope they offer a reasonable deal to retain my business.