Virgin Media retention deals (post your haggling successes)

martinjohn

the last time i did the cancellation 30 days notice request thingie, they actually disconnected the telephone line within 24hrs but quickly put it back on and gave me a better deal.
bit paranoid this time, has anyone ever put in a cancellation request and got their landline number disconnected permanently?

fondue

martinjohn said:

the last time i did the cancellation 30 days notice request thingie, they actually disconnected the telephone line within 24hrs but quickly put it back on and gave me a better deal.
bit paranoid this time, has anyone ever put in a cancellation request and got their landline number disconnected permanently?

I don't have the landline phone connected - utter waste of money charging for it.

victor2

martinjohn said:

the last time i did the cancellation 30 days notice request thingie, they actually disconnected the telephone line within 24hrs but quickly put it back on and gave me a better deal.
bit paranoid this time, has anyone ever put in a cancellation request and got their landline number disconnected permanently?

My phone line was disconnected the same day I gave my 30 days notice. Virgin said they couldn't see a fault and booked an engineer to come out the following week. The next day I accepted the offer retentions made me and my line miraculously started working again, without an engineer visit!

fondue

Been on to retentions again....as was being disconnected in a few days. 

Most they could offer is £55 a month:

200 MB Broadband
Maxit TV
Weekend calls

They wouldn't budge.

To reduce the TV it would be be £64 and to just have BB was £50 - and that was the best they could do with any discounts.

Utterly random prices to what I have seen on here.

victor2

fondue said:

Been on to retentions again....as was being disconnected in a few days. 

Most they could offer is £55 a month:

200 MB Broadband
Maxit TV
Weekend calls

They wouldn't budge.

To reduce the TV it would be be £64 and to just have BB was £50 - and that was the best they could do with any discounts.

Utterly random prices to what I have seen on here.

Did they call you, as you can't call "retentions", all you get is customer services, who have little to offer these days. The good offers will only come from outbound retentions it seems.

fondue

victor2 said:

fondue said:

Been on to retentions again....as was being disconnected in a few days. 

Most they could offer is £55 a month:

200 MB Broadband
Maxit TV
Weekend calls

They wouldn't budge.

To reduce the TV it would be be £64 and to just have BB was £50 - and that was the best they could do with any discounts.

Utterly random prices to what I have seen on here.

Did they call you, as you can't call "retentions", all you get is customer services, who have little to offer these days. The good offers will only come from outbound retentions it seems.

I was offered a better deal about a day after putting in cancellation from outbound but sat tight. I called customer services and they put me through to retentions team as was getting cut off in a few days.

whattochoose

Did they call you, as you can't call "retentions", all you get is customer services, who have little to offer these days. The good offers will only come from outbound retentions it seems.

Please excuse my ignorance but what are "outbound retentions" ?

eddiehowe

Been out of contract as below and just getting round to the nonsensical time wasting play of the haggle dance *weary sigh*
Only use and need broadband and clearly stated thjs to the agents.

First call i put in and best could offer was £33 for bb alone. Mmmm. New customers can get it plus landline phone for £27 !

Complete joke so put in cancellation notice.

More news as i get it...

Big bundle £70.00

Talk More Anytime

Virgin TV V6 Box, Powered By TiVo

M100 Fibre Broadband

Player TV (M)

Telephone Line Rental

eddiehowe

I just wish they wouldnt waste everyones time with this haggling nonsense. Lifes too short.

eddiehowe

whattochoose said:

Did they call you, as you can't call "retentions", all you get is customer services, who have little to offer these days. The good offers will only come from outbound retentions it seems.

Please excuse my ignorance but what are "outbound retentions" ?

The 'secret' holy grail final point of contact when you put in a request to leave (outgoing) who can offer the best deals (retentions) after youve gone 5hrough the previous nonsense stages of asking for a fairer deal.