Virgin Media retention deals (post your haggling successes)

Garf

J292 said:

Spoke to retentions today who offered ultimate volt for £105...... £80 to virgin (M600, unlimited landline, maxit tv sports and cinema HD with a mini box plus netflix) and £25 to o2 unlimited sim.... taking into account i pay vodafone for an unlimited sim it made sense to migrate that over to o2. Ive seen people mention that they have cancelled the o2 sim and it hasnt effected the virgin package or price is this still the case?? as i feel i may have etcs with vodafone

I was told:

The sim Is separate bill Gareth you can contact our O2 team for your sim.

I checked my Virgin Bill over the last 18 months (Unlimited) and I've never used more than 16GB in one month.

So I ordered a £8 20GB o2 Sim separately. Which gives me 3 months Disney, o2 Priority to reduce £8 to £6 AND Volt upgrade so double data (40GB) and next speed up on Broadband (Gig).

Cheers,
Garf

Garf

mits999 said:

Garf said:

Garf said:

Ultimate Oomph (upgraded from M500 to 1Gig due to Volt upgrade - Wife O2 Sim Card).
£77.99/month - Expires in 1 month. Let the games commence!

Offered via WhatsApp (Took 5 days of daily referrals to the Retention Team):
Same as before (M600, Maxit TV, Landline unlimited) - £74.
Can get unlimited Sim Card BUT have noticed its cheaper for me to get an 02 Sim (Therefore Volt upgrade) for £8 for 40GB Data.

What number you use for WhatsApp chat

Its a business contact. I think I clicked a link from a Webchat ages ago. Now its in my WhatsApp list, its the only way I contact VM now. Its slow. But thats fine for me. I have a record!

Vis_unita85

J292 said:

Currently paying £99 
Maxit TV + sports HD, Cinema HD, Netflix Standard, talk anytime + 350mbps 

Online is advertising the same for £79 minus sports HD and talk anytime

Put in my cancellation this morning will see if outbound retentions call marketing preferences are all set so I'll see if they call 

They are a waste of time. I cancelled my package over 3 weeks ago (M350, Maxit, Sports - £72, rising to £126) and when finally speaking to them today, the best they could offer was £96, and if I reduced it to M200 it was was even more expensive at £102 per month...

When reading on this forum about people getting great deals out them when going along the cancelation route, I was optimistic but they haven't really budged to try to retain me. 

only_mee

Garf said:

So I ordered a £8 20GB o2 Sim separately. Which gives me 3 months Disney, o2 Priority to reduce £8 to £6 AND Volt upgrade so double data (40GB) and next speed up on Broadband (Gig).

I went the sim route for the voltz bolt on. But 02 was dire for me, data wasn't there, in the places I needed it. I sent 02  reports and they let me leave 02 with no penalties. Still got the voltz upgrade now

fondue

Vis_unita85 said:

J292 said:

Currently paying £99 
Maxit TV + sports HD, Cinema HD, Netflix Standard, talk anytime + 350mbps 

Online is advertising the same for £79 minus sports HD and talk anytime

Put in my cancellation this morning will see if outbound retentions call marketing preferences are all set so I'll see if they call 

They are a waste of time. I cancelled my package over 3 weeks ago (M350, Maxit, Sports - £72, rising to £126) and when finally speaking to them today, the best they could offer was £96, and if I reduced it to M200 it was was even more expensive at £102 per month...

When reading on this forum about people getting great deals out them when going along the cancelation route, I was optimistic but they haven't really budged to try to retain me. 

I have been contacted by cancellations 3 times, most they can offer is to match what I currently pay and they cant reduce it.

Vis_unita85

Did you have to haggle to get that offer?

I would have been happy to have gone up to £80 at a push, but the people I've spoken to wouldn't budge below £95... If I had dropped the sports package, it would have been £84 - which made me think they were just plucking numbers from anywhere.

I get they need to squeeze money out of you where they can, but surely retaining a customer is better than loosing one.

fondue

Vis_unita85 said:

Did you have to haggle to get that offer?

I would have been happy to have gone up to £80 at a push, but the people I've spoken to wouldn't budge below £95... If I had dropped the sports package, it would have been £84 - which made me think they were just plucking numbers from anywhere.

I get they need to squeeze money out of you where they can, but surely retaining a customer is better than loosing one.

Have you put in your cancellation or not?  This was me haggling after putting my cancellation in and them ringing me a few times after a day or two of the cancellation.

Vis_unita85

fondue said:

Vis_unita85 said:

Did you have to haggle to get that offer?

I would have been happy to have gone up to £80 at a push, but the people I've spoken to wouldn't budge below £95... If I had dropped the sports package, it would have been £84 - which made me think they were just plucking numbers from anywhere.

I get they need to squeeze money out of you where they can, but surely retaining a customer is better than loosing one.

Have you put in your cancellation or not?  This was me haggling after putting my cancellation in and them ringing me a few times after a day or two of the cancellation.

I put my cancellation in on April 18th, after the initial chat with retentions.

The whole experience has gone against the grain because the retentions lady that I haggled with did the cancellation almost straight away rather than passing me on to someone else when I politely rejected her offer (thinking a better one was forthcoming)

I've not even had a phone call from them since giving my 30 day notice. After 3 weeks of waiting for the phone to ring, I tried my luck with the WhatsApp chat today as people have said its more straight forward to get a good deal with, but that was just as unhelpful.

fondue

Vis_unita85 said:

fondue said:

Vis_unita85 said:

Did you have to haggle to get that offer?

I would have been happy to have gone up to £80 at a push, but the people I've spoken to wouldn't budge below £95... If I had dropped the sports package, it would have been £84 - which made me think they were just plucking numbers from anywhere.

I get they need to squeeze money out of you where they can, but surely retaining a customer is better than loosing one.

Have you put in your cancellation or not?  This was me haggling after putting my cancellation in and them ringing me a few times after a day or two of the cancellation.

I put my cancellation in on April 18th, after the initial chat with retentions.

The whole experience has gone against the grain because the retentions lady that I haggled with did the cancellation almost straight away rather than passing me on to someone else when I politely rejected her offer (thinking a better one was forthcoming)

I've not even had a phone call from them since giving my 30 day notice. After 3 weeks of waiting for the phone to ring, I tried my luck with the WhatsApp chat today as people have said its more straight forward to get a good deal with, but that was just as unhelpful.

Sounds like maybe they are now happy to let people go, bear in mind I guess a lot of people just accept new terms offered without trying to haggle?

spaniel101

Well....all ready to fall off the merry-go-round, this Saturday .   Have my TP-Link AC750 (smarty unlimited 30 day rolling) and Humax Aura 2TB set to fire up!   TP-Link intentional measure as a stop-gap until I finally decide who were going with (will likely need Openreach to come out too anyway).

Do Virgin send you a box/bag to send the equipment back, and if so when ...or do I just parcel it up on Saturday myself ?