Virgin Media retention deals (post your haggling successes)

SteveVy

Hi Folks,

My Contract is up for renewal currently paying £76.50 which will be going up to over £110+

VM 500mb broadband

Maxit TV Package (No Sports or Movies)

2x VM Boxes

5gb Virgin Media Sim Only Contract

I have been offered the above for £70 p/m on a 18 month contract, Virgin will be calling me back on Friday to confirm if I want to go ahead. I can't really seem to find a better deal:

Sky are offering me:

Sky FTTP 500mb

2 Sky Q Boxes

Sky Mobile

£81 a month

Realgonekid

My usual routine at renewal just completed.

 

First, I make a point of calling at least 1 month before the end of the deal, that way they don’t compare their offers to the price after the deal (£124 or whatever). Instead on their screen they can see what I am paying now.

 

First call is just to suss out the opening offer, take a long as they like to play around with packages, then I end the call telling them I will think about it.

 

Second call I give notice. It is much easier to do this by saying you spent a lot of time on the first call comparing figures so don’t really want to go through it again. Interesting, what happened on that call this time is I got offered an “on the call only” loyalty offer, but I still intended to cancel.

 

Up shot is this.

 

Package   Maxit TV, 200MB, Talk Weekends, Sky Sports HD,  

Currently                                           £60pm

First call offer                                    £86pm

Second call “on the call offer”          £76pm

Outbound Call first and last offer.     £64pm

After giving notice, outbound retentions tried the home number 3 times in the following 24 hours, I finally caught them calling the next day and we agreed on £64pm.

 

I’m reasonably content. I did make him ring back twice more but he really wasn’t going any lower, though still missed the opportunity to get a SIM negotiated in I am sure!

fondue

tg99 said:

fondue said:

Been on to retentions again....as was being disconnected in a few days. 

Most they could offer is £55 a month:

200 MB Broadband
Maxit TV
Weekend calls

They wouldn't budge.

To reduce the TV it would be be £64 and to just have BB was £50 - and that was the best they could do with any discounts.

Utterly random prices to what I have seen on here.

Best bet could be to cancel your cancellation and then give 30 days notice again in a day or two to try and trigger another outbound call? 

Just tried what you said and were put through to cancellations team.  They offered me the same above package for £39, which is cheaper than above (by £16) and also cheaper than my original contract (by £6).  Cheers for advice.

MikeyBA

It's my 30 days to contract end today so joined the retentions rollercoaster ride
I currently have Maxit, M200 and evening and weekend calls for £62/month
However, no need for TV any more as I've switched over to using IPTV for £12/month so I just wanted broadband.

Seasoned retainers here will know how lucky I was not only to get through in less than a minute but also to find myself talking to the Scottish call centre who seem to be able to get stuff done.

I asked the price for just broadband (plus an unused phone line of course) and he blew me away with his first attempt... 

• M200 - £24/month

Before biting off his fingers I asked what the other speeds would cost...

• M50 - £14/month
• M100 - £24/month
• M350 - £26/month
• M500 - £34/month

I decided to take the M350 without any further retention tension   

Anyway, I'm sure everyone is now going to tell me I could have got that for half the price but I'm happy - speak again in 18 months guys!

*Sam*

Got my 200mb broadband renewed for £24 (same as currently paying) by using the WhatsApp chat feature.

Price was originally for 100mb, but boosted to 200 after Volt was launched. 

I was originally offered TV and talk weekend packages I don't need (don't even have a phone line), but once I got to the 2nd team (cust relations?) they quickly matched my current price.

I could have cancelled and pushed for more, but was feeling lazy and already have all the sky agro to go through so just went for it. 

ctbfc

Is there a way to guarantee getting through to the UK call centre? Seems hit and miss whether I end up with the offshore one or the UK one

SteveVy

SteveVy said:

Hi Folks,

My Contract is up for renewal currently paying £76.50 which will be going up to over £110+

VM 500mb broadband

Maxit TV Package (No Sports or Movies)

2x VM Boxes

5gb Virgin Media Sim Only Contract

I have been offered the above for £70 p/m on a 18 month contract, Virgin will be calling me back on Friday to confirm if I want to go ahead. I can't really seem to find a better deal:

Sky are offering me:

Sky FTTP 500mb

2 Sky Q Boxes

Sky Mobile

£81 a month

FYI VM never called me back..I called them and was told the price is now £73 a month...I was annoyed and upset and asked why the price has changed? they told me they have "dynamic" pricing so it changes everyday!

I declined the offer called back a few days later and managed to get the above for £71 a month excluding sim..it appears all the offers I had from VM were Excluding the SIM but they lied to me and its it does include this...all new sim deals are with o2 and there is a minimum charge of £7.50 per a month...

I got a cheap a sim from lebara to make up for the lack of sim..

Nick_C

Was paying £34.44 a month for M100 Fibre + the basic TV package and (VOIP) "landline"

(I don't watch TV and rarely use the "landline".  A have a free VOIP number from Sipgate.)

Price went up to £38.44 in March.

Contract ends 17 June.  New price £50.44.

Contacted them by chat, which then moved to WhatsApp

Three and half hours later (!!), they offered me M100 Fibre with no TV and no "landline" for £26 a month, 18 month contract, which I have accepted.  Lots of attempted upselling along the way, but as it was all done in WhatsApp I was able to get on with other stuff.  It helped that I had a quote for £27 from EE, and I copied and pasted the EE Quote into the WhatsApp conversation.

mro85

I was on the ultimate volt deal. After giving my notice in I mangaged to get the following offer.

£52 (TV/Landline/Broadband) + £25 (SIM) pm - £77 per month 18 month deal.
- Full TV with Sky Sports and Sky Cinema
- 18 Month free Netflix
- Additional TV Box
- 1 Gig Fibre Broadband plus 2 Wifi Pods
- Unlimited Anytime landline
- Unlimited Calls, Data and Texts O2 Sim (£25 per month but required)

All in all in the current climate of price rises I'm happy with this.

The biggest challenge was the SIM contract - previously it was with Virgin but as O2 and Virgin have merged it was more challenging to get this included with the discount.

Myself and the wife work from home - don't use Sky Sports etc but it worked out cheaper to go for the full works to get the decent broadband etc.

I gave my inital notice and rejected 2 offers. I rang myself, spoke to the disconnections team. They said the best they could do was £64 per month + £25 for the SIM.
However he passed my number onto their outbound team. A brilliant lady rang me up and offered me the deal above today.

riptide12

After being on the WhatsApp chat for about 5 hours(!) I went from my current deal of £23.25 for M100 to £25 for M200 for 18 months.

They were pushing £28 for M100 for most of it so I took this as life is too short to be on these calls all day and there's only 10 days until renewal of the contract.