Virgin Media retention deals (post your haggling successes)

harj1185

Currently on 350mb (Volt) but not on o2 now and contract up in July. Got offered £28 per month for 200mb and £34 for 350 by retentions after almost an hour of waiting and speaking to 2 people.

Decided to cancel though and see if I get offered anything better. They're offering £32 for 350 to new customers plus £95 amazon voucher so want them to match something similar. Has anyone been offered anything similar?

Can I sign up as a new customer using wife's name?

riz88

I am currently paying £34 a month for Mixit TV, 200mb internet, weekend landline and 15gb sim, my discounts are due to end on the 3rd of August, so I will put my notice in on the 3rd of July, any tips or deals similar to mine please and thanks?

Liam-_3

Contract is up in a few days so spoke to Cancellations as my package was due to increase to £98 from £71. Cancellations offered me the same package but for £75.

Declined offer from Cancellations and told them to disconnect me. I was then immediately put through to Retention Team. 

Offered the Ultimate Volt Bundle for £94. I advised that new customers can get the package for £85, with a £200 credit making it £73.89 effectively per month. 

I declined and requested a price match. I was offered the same package but for £84. 

I declined and was offered the Ultimate Volt Bundle but rather than O2 Unlimited Sim given an O2 10GB Sim instead for the total price of £74. 

Ultimate Volt Bundle:
Gig1 Fibre Broadband,
230+ channels with Entertainment,
Anytime calls,
Virgin TV 360 Box
Netflix Standard +
O2 sim (10GB)

£64 per month Virgin Media
£10 per month O2
18 Month Contract
No set up fees / costs for engineer

Persevere and insist on being price matched with new customer offers. Total length of phone call 1 hour 20 minutes. 

PZ19

Maxit tv, sky sports Hd, 200mb, weekend calls £57.25.  Was offered £76 first then outbound call was £71, refused that, was on verge of moving to now and sky sports £45 offer, so called the 0203 number and very nice lady offered me that which I a more than happy with.

whattochoose

PZ19 said:

Maxit tv, sky sports Hd, 200mb, weekend calls £57.25.  Was offered £76 first then outbound call was £71, refused that, was on verge of moving to now and sky sports £45 offer, so called the 0203 number and very nice lady offered me that which I a more than happy with.

What's the full 0203 number please?

r.d

i currently have Mix tv , M100 broadband and phone (which i don't use)

Last year i got the price down to £55 ... that was after talking to retentions.

My contract is nearly up and my price will rise to £68

My neighbour has just switched to Sky . 35mb broadband , TV + netflix  £39
He told me it works like a dream, considering the drop in speed and he's quite a heavy user.
So i decided to move myself.

I rang Virgin earlier, to cancel. got through to a call centre, up north somewhere, going by their accents.

spoke to some really nice people. discussing Sky deals , Virgin deals for new customers etc

first guy couldn't get below £55 a month. told him, you need to get closer to Sky , i`ll join sky as a new customer ,then in 18 months return to Virgin as a new customer . its a win win . 
Second guy had slightly more room to manoeuvre. started at £51 ..... i wouldn't budge. £50 is my maximum.
Came straight back with , how about £46 ??

put your hand out, its a deal.

i have to say, i was on the phone for about 90 mins, laughing and joking and talking about life in general.
They've got a job to do and make money and its my job to save money. it was quite fun, to be honest.
Can't wait to do it again in 18 months

mits999

PZ19 said:

Maxit tv, sky sports Hd, 200mb, weekend calls £57.25.  Was offered £76 first then outbound call was £71, refused that, was on verge of moving to now and sky sports £45 offer, so called the 0203 number and very nice lady offered me that which I a more than happy with.

What’s the number?

ian_til

mits999 said:

PZ19 said:

Maxit tv, sky sports Hd, 200mb, weekend calls £57.25.  Was offered £76 first then outbound call was £71, refused that, was on verge of moving to now and sky sports £45 offer, so called the 0203 number and very nice lady offered me that which I a more than happy with.

What’s the number?

Is it 0203 743 6946 ??

Had a call from that number yesterday after putting my 30 day cancellation in on Friday.  Unfortunately their "offer" was £54 which was £3 more than normal retentions in India offered me Friday!!

Old package was £35/mo for:-

200Mb broadband

Maxit TV

weekend calls

2 x TV boxes (not latest & greatest)

Hoping for another call - don't really want the fuss of changing provider

harj1185

How long after cancelling did people get a call back? Been a week and nothing yet!

riz88

riz88 said:

I am currently paying £34 a month for Mixit TV, 200mb internet, weekend landline and 15gb sim, my discounts are due to end on the 3rd of August, so I will put my notice in on the 3rd of July, any tips or deals similar to mine please and thanks?

Put in cancellation on Monday got a call today offered same deal at £32 was happy to take probably could of haggled but was happy with it.