Virgin Media retention deals (post your haggling successes)

DJ123

Hi all
Seems that you have to threaten to cancel to get a better price (what a waste of everyone's time!) I understand that you have to give 30 days notice to cancel, but how does it work if I want to undo my cancellation request? Could I ring them on the day before the actual cancellation date for example, and ask them to continue supplying me?

milo_2020

I paid cancellation 2 months early to upgrade to Gig1 as a new customer (partners name) and retentions called me and gave me the Ultimate Volt for 64 a month and a o2 sim for 20 a month. He said to contact him at the end of my contract for a deal next time too.

They waived the early cancellation charges and the setup charges too.

I will probably go with FTTP as its going down my road now, unless VM come out with the 2.2gbps service by the time i switch.

Smeagal

DJ123 said:

Hi all
Seems that you have to threaten to cancel to get a better price (what a waste of everyone's time!) I understand that you have to give 30 days notice to cancel, but how does it work if I want to undo my cancellation request? Could I ring them on the day before the actual cancellation date for example, and ask them to continue supplying me?

I have always had the phone call from outbound retentions but if they hadn't I would just call near the end of the 30 days to say I have changed my mind and want to stay, you could then cancel again and see if outbound call this time.

I had my outbound call a few days ago and got Volt Gig1 for £40 and £10 for a 10GB O2 sim, have since cancelled the sim through the 14 day cooling off period and bought the same sim through moneysupermarket for £6 (5GB boosted to 10GB with Volt).

So £46 for gig broadband / landline with weekend calls and a 10GB sim.

DJ123

Thanks for that Smeagal. I'm very close to walking away from VM - I just wish I knew what the service of other ISPs was like in my area before committing to an 18 month contract! I'll try cancelling VM and see how I go.

Also (sure it's probably already been mentioned, but might be useful to someone), I have found that every time I phone up, I get a totally different price from whoever I am speaking to.

roddydogs

Just got notice of a 6% increase, I expect their lines will soon be buzzing.

DJ123

Just to follow up, I spoke to a third person today after two calls I made yesterday - each person gave me different prices (they were all very high). I asked how I go about cancelling my contract, and he put me through to the cancellations team. The person there offered me a price of just less (50p-ish/month) than what I'm paying currently, and I get to avoid the price rise that is coming. So I accepted that and I should be good for another 18 months. Maybe I could have got a better price by cancelling and then waiting for a callback, but that'll do for me.

Del_III

A bit of success at last with VM and my broadband bill - £54pcm reduced to £28.

My service consists of M100 broadband and a phone line that I never use. Since 2018 I've let the bill creep up to £54 per month. I've been trying for years to get the phone line removed, but they keep saying that I'd lose my discounts (discounts! What discounts?!) and the cost would increase. 

I was quite annoyed then, when I found that they're doing broadband only deals now.  https://www.virginmedia.com/broadband/broadband-only . My service is £44 pcm or £26.99 discounted.

Based on this I went on live chat and threatened to cancel the service. Last year it didn't work, they offered to reduce it to £42 pcm and wouldn't budge. This year they offered £33 pcm straight away including the phone line. I asked them to match BT at £29.99 and they beat it with £28 pcm.

Not bad even if I am left with a redundant phone line at £1 per month.

Grzzz

My current M100 (broadband only, no phone, no TV) contract expires on 6 Feb. I currently pay £24/month for this service. From 7 Feb it increases from £24 to £44. I'm happy with the service but not £20/month extra happy!

Yesterday, I used the chat messaging to try and haggle a deal, but after waiting 2 hours I still hadn't got through to an agent and had to leave. 

I tried again first thing this morning (they open at 8am) and got through to an agent after about 15 mins. The agent said that there were no discounts available on a renewal and put me through to the Customer Relations team via a Whatsapp call.

They replied to me a while later and tried to convince me to stay with them at my current service @ £44/month, based upon "the quality of our services is incomparable to any providers across UK". Needless to say I declined.

The agent then replied with an offer of £46/month for the M320 service (advertised to newbies at £32/month + £50 voucher, £29.23/month equivalent, standard price £56/month). I'd requested a quote for ultrafast M320 based upon having a teen gamer in the family.

I again declined.

They came back with a final offer of £34/month for the M320 service, which I accepted. 

I wasn't expecting the newbies £50 voucher and I'd hoped to nail them on £32/month but I still reckon this is an excellent deal for ultrafast broadband normally costing £56/month, and I'd also managed to pre-empt the 6% price hike!

mwarby

I’ve just renewed with virgin
Broadband - M350
Tv - mix it with entertainment and documentaries
Phone - with evening and weekend calls

I was paying £57.50 would have gone up to £81 then £85 with latest price rise.

Renewed for £57 for 18 months after getting through to retentions (first customer care agent offered a discount but not as good)

Perhaps I’d id played slightly harder (ie cancelled and waited for outbound retentions) I could have got slightly better but I’m happy enough with this deal

RayJ47

My contract is with 2 promotional discounts for 18 months. Is my contract a fixed term contract or a fixed-price promotion contract