Virgin Media retention deals (post your haggling successes)

dazzaofdagenham

I thought I read somewhere that the latest round of price increase didn’t apply to broadband only customers ?

Maybe I’m wrong as I’ve just had a letter about it and increase cost 

DonnySaver

Yes, this is what I'd read & understood also - no increase for Broadband only

Alpha_5

If I remember correctly the freeze only applies to Essential Broadband (which is only available to customers in receipt of universal credit) and the Ultimate Volt bundle.

leew

dazzaofdagenham said:

I thought I read somewhere that the latest round of price increase didn’t apply to broadband only customers ?

Maybe I’m wrong as I’ve just had a letter about it and increase cost 

DonnySaver said:

Yes, this is what I'd read & understood also - no increase for Broadband only

Alpha_5 said:

If I remember correctly the freeze only applies to Essential Broadband (which is only available to customers in receipt of universal credit) and the Ultimate Volt bundle.

So, is Alpha_5 right here? Need to know before I go begging them on the blower!!

Alpha_5

Here's the MSE article. 
https://www.moneysavingexpert.com/news/2022/01/virgin-media-is-hiking-its-prices-to-p56-per-year---here-s-what-/

I was incorrect about Ultimate Volt. It's the mobile element of Ultimate Oomph that's not affected by a price rise. 

only_mee

Anyone cancelled and then took it out in the other halfs name? Be a new customer cashback+£200 or a rubbish tv lol

dave_dph

Yesterday I cancelled my 100Mb broadband and Talk Weekends, which was going up from £24.50 to £52.50 due to discounts ending. Got the call back this evening, offered and accepted £20 on new 18 month contract. Happy with that.

Mizydoscape

Had the email back in early January saying my monthly payment would be rising from £37 to £41 for 100 speed fibre (boosted shortly with O2 sim to 200), basic TV package and a phoneline we don't use. 

Waited until yesterday to ring and cancel as figured their line might be a little quieter a week or so later. There is an automated message saying you can postpone the increase for 6 months by pressing 1. Ignored that and got through to an agent who I told I wanted to cancel. Straight up offered a new 18 month contract with the same package for £24 a month. New contract came through within an hour. I'm pretty sure that deal is cheaper than we paid when we first joined Virgin several years ago!

Very pleased with that. Felt like they offered me £1 off for each minute I was on hold waiting for my call to be answered 😅

leew

Mizydoscape said:

Had the email back in early January saying my monthly payment would be rising from £37 to £41 for 100 speed fibre (boosted shortly with O2 sim to 200), basic TV package and a phoneline we don't use. 

Waited until yesterday to ring and cancel as figured their line might be a little quieter a week or so later. There is an automated message saying you can postpone the increase for 6 months by pressing 1. Ignored that and got through to an agent who I told I wanted to cancel. Straight up offered a new 18 month contract with the same package for £24 a month. New contract came through within an hour. I'm pretty sure that deal is cheaper than we paid when we first joined Virgin several years ago!

Very pleased with that. Felt like they offered me £1 off for each minute I was on hold waiting for my call to be answered 😅

Hi, Mizydoscape 

May I ask what number you called VM on? 

Mizydoscape

leew said:

Mizydoscape said:

Had the email back in early January saying my monthly payment would be rising from £37 to £41 for 100 speed fibre (boosted shortly with O2 sim to 200), basic TV package and a phoneline we don't use. 

Waited until yesterday to ring and cancel as figured their line might be a little quieter a week or so later. There is an automated message saying you can postpone the increase for 6 months by pressing 1. Ignored that and got through to an agent who I told I wanted to cancel. Straight up offered a new 18 month contract with the same package for £24 a month. New contract came through within an hour. I'm pretty sure that deal is cheaper than we paid when we first joined Virgin several years ago!

Very pleased with that. Felt like they offered me £1 off for each minute I was on hold waiting for my call to be answered 😅

Hi, Mizydoscape 

May I ask what number you called VM on? 

0800 052 2001