Virgin Media retention deals (post your haggling successes)

older_wiser

still no call back from virgin and still no jiffy bag for the hub to be sent back 

i did get an email saying they were sorry i was leaving 

Thanks for letting us know you’re going to be leaving us. We’ve loved having you with us, and will be sad to see you go. If you want to talk about your options with us, please give us a ring on 0330 303 5301 and let’s see if there’s anything we can do for you to stay.

We hope to hear from you soon.

does anyone know if that is that just the bog standard CS line or retentions ?

my cancellation date is the 22/23 november so theres still time 

PZ19

older_wiser said:

still no call back from virgin and still no jiffy bag for the hub to be sent back 

i did get an email saying they were sorry i was leaving 

Thanks for letting us know you’re going to be leaving us. We’ve loved having you with us, and will be sad to see you go. If you want to talk about your options with us, please give us a ring on 0330 303 5301 and let’s see if there’s anything we can do for you to stay.

We hope to hear from you soon.

does anyone know if that is that just the bog standard CS line or retentions ?

my cancellation date is the 22/23 november so theres still time 

Are they allowed to contact you by phone?  Check your preferences in your account.  If still no,call Nearer cancellation date give them call see what they can offer.  If you want to leave, then no problem they not calling you back

rhcp

Decided to try and reduce the amount I am paying, paying a stupid nearly £60 for basic tv, phone and 100mb broadband.  They did give me a decent offer of reducing it to £28, but I rejected that and told them to carry on with the cancellation.

When I told them I had seen an offer of £15 for the broadband, they just kept telling me of the costs if things went wrong, £100 to repair this £150 to fix that and that virgin didn't charge for these things.

We'll see if the call back, but I am not that fussed.  They do have an offer of £24 for 100mb broadband alone in their black friday deals which can be reduced to about £20 with cashback.  See if they offer that!

charlotteo1988

Any one got any advice. 

We have virgin internet £48.00 a month but hopefully moving next month. unfortunately virgin don’t have broadband in the area we are moving to so going to have to leave. But they are saying to leave we have to pay £240 which is capped. Why am I paying to leave when it’s not my fault they don’t have their service where I’m moving because if they did I would of stayed. 

Thanks 

JJ_Egan

Its not VMs fault that you want to break a legal contract .

You have a VM contract at current address only not any place in the UK .

See multiple identical posts .

mits999

charlotteo1988 said:

Any one got any advice. 

We have virgin internet £48.00 a month but hopefully moving next month. unfortunately virgin don’t have broadband in the area we are moving to so going to have to leave. But they are saying to leave we have to pay £240 which is capped. Why am I paying to leave when it’s not my fault they don’t have their service where I’m moving because if they did I would of stayed. 

Thanks 

Push them hard and they will waive the fee

Steve8888

 Hi I got through to disconnections and they offered me the following.

 100 MB broadband 

 The minimum TV package (we are not fussed about TV)

 The minimum phone line and talk weekends (we never use the landline phone ) all the above for £31 on a 18 month contract (which was near enough what we were previously paying with the previous discounts).

I didn’t request a specific disconnection date. But could I do better and formally instigate the disconnection with the disconnections team.

In the hope that I might get a callback and a significant further reduction.

Any guidance much appreciated ;-)

Steve888

Steve8888

 Hi folks does anyone visit this board anymore ???? and can comment about the above deal thanks Steve 

Bettie

Steve8888 said:

 Hi folks does anyone visit this board anymore ???? and can comment about the above deal thanks Steve 

Hi. I'm still reading. I get the same package. They threw in extra channels on TV.  Had a choice and I chose documentaries. I pay £29. They did say it would go up at last increase to £31 but it didn't. I'm happy with the amount I pay. 

AlexanderUK

The package: Volt M500 Fibre Broadband

The price and discount: £46 (£36 for M500 + £10 10GB O2 SIM). Discounted from £66 apparently.

The length of the contract: 18 months.

I spent several hours haggling with various people. I didn't really want to muck around with cancelling my contract in the hope that the outbound team would make an eleventh-hour offer. I was also offered £41 just for M500 (broadband only, no SIM).