Virgin Media retention deals (post your haggling successes)

PZ19

gunner786 said:

Have gone from.£42 to £61. Called today and cancelled as the lowest they would go is £56. 

Right decision..you will get that for at least half that I suspect if they call you back. That’s mad price without any TV. I pay less than that and have sports in HD!

gunner786

gunner786 said:

Have gone from.£42 to £61. Called today and cancelled as the lowest they would go is £56. 

Just got a call back...
£37. Accepted but got 14 day cooling off period. Is this ok?

PZ19

gunner786 said:

gunner786 said:

Have gone from.£42 to £61. Called today and cancelled as the lowest they would go is £56. 

Just got a call back...
£37. Accepted but got 14 day cooling off period. Is this ok?

Good work..still seems high that with no TV, but I suppose you have anytime telephone.  Do you use the phone a lot?  It’s £34pm for new customers with just weekend calls so it isn’t too bad.   At end of Feb people were getting 200mb at £22-25 with no phone.   I suppose you need to add on price rise to that. It’s a rip off at £61 though😂

Skewiff

morning all 
Just talked to Virgin regarding my £55 bill and showed them their own offers for new customers at my current speed - £34 pm.  They dropped my cost to £42, so a moderate success, but ... this still strikes me as poor practise. I have been with them for 10+ years and surely giving someone new a better deal is discrimination? It feels like a poor car insurance provider all over again... Is there anything being considered by those smarter than me , to combat this marketing crap? 

mrspixie_2

I just did live chat, offered bigger bundle and movies broadband m200 and weekend calls for 74 pm and a 50 credit for first bill with 14 day cool off. I currently have maxit tv m100 and weekend calls for 65 pm. What do you all think ?

Bettie

Mrspixie....Think that's about 62 for newbies ?  I guess it depends if you want movies.  They gave me a pick of channel packages as a sweetener and initially I was happy, I chose documentaries. I'm fed up with them now, seems the same on every day jumping from one channel to another. I wish I had stuck with basic and I think I may have got a better price.  My experience is that live chat do not give the best deals.  You need to say no and hand in your notice for retentions to phone you back. They don't always phone back. Its a game of bluff ! Good luck with whatever you choose to do. 

Bettie

Skewiff said:

morning all 
Just talked to Virgin regarding my £55 bill and showed them their own offers for new customers at my current speed - £34 pm.  They dropped my cost to £42, so a moderate success, but ... this still strikes me as poor practise. I have been with them for 10+ years and surely giving someone new a better deal is discrimination? It feels like a poor car insurance provider all over again... Is there anything being considered by those smarter than me , to combat this marketing crap? 

I hate it but its everywhere. Seems we have to shop around and spend loads of time researching to get a price for something that someone else would automatically get. 
My pet hate is discount for OAPs even though I am one. Then student discounts, massive discounts through work for some people etc 
I've been with Virgin since Telewest days ., 30 odd years? Only realised a few years ago you could negotiate the price. I dread to think how much I could have saved if I had known. 

Skewiff

Skewiff said:

morning all 
Just talked to Virgin regarding my £55 bill and showed them their own offers for new customers at my current speed - £34 pm.  They dropped my cost to £42, so a moderate success, but ... this still strikes me as poor practise. I have been with them for 10+ years and surely giving someone new a better deal is discrimination? It feels like a poor car insurance provider all over again... Is there anything being considered by those smarter than me , to combat this marketing crap? 

M350 for reference, no other services. 

PZ19

mrspixie_2 said:

I just did live chat, offered bigger bundle and movies broadband m200 and weekend calls for 74 pm and a 50 credit for first bill with 14 day cool off. I currently have maxit tv m100 and weekend calls for 65 pm. What do you all think ?

I pay £56 for bigger bundle and sports, 200mb, weekend calls.  I only got that from cancelling and getting call back from retentions.  Sports are more expensive than movies, so that’s not the best price.  When they called me they offered the ultimate oomph bundle for £79, which is everything sports movies, fastest broadband, SIM card etc..If you cancel you hopefully will get a better price when they ring you back.  If they don’t call back you still have 30 days to change your mind.  Decide what package you want and look around so you have an idea how much it would cost elsewhere,  take into account cash back from the likes of Quidco also.

PZ19

Skewiff said:

Skewiff said:

morning all 
Just talked to Virgin regarding my £55 bill and showed them their own offers for new customers at my current speed - £34 pm.  They dropped my cost to £42, so a moderate success, but ... this still strikes me as poor practise. I have been with them for 10+ years and surely giving someone new a better deal is discrimination? It feels like a poor car insurance provider all over again... Is there anything being considered by those smarter than me , to combat this marketing crap? 

M350 for reference, no other services. 

Again the only way to get the cheapest deals is to put a cancellation in, stating it’s too expensive.  Hopefully you then get a call back in the following days with a much better offer.  If you don’t, then you still have 30 days to change your mind and cancel the cancellation.