Virgin Media retention deals (post your haggling successes)

leew

Gary1963 said:

Notnewnotold said:

Wow... was that just broadband, or with phone/weekend calls included?

I've just cancelled. Robo-offer of £38.50 then human offer of £32.50 for M100 with weekend calls. Will be happy enough if I can hold on to around the £22 mark I'm currently paying, but you appear to have set a new standard!

Just Broadband.

Wow cheapest I've seen too well done, thought id done well @ £18.

Gary1963

leew said:

Wow cheapest I've seen too well done, thought id done well @ £18.

I must admit I thought she said £18.20. But then I got the email and contract. 

ian_til

Bettie said:

PIggywhiskers said:

Not sure if I should post this here, but possibly something to watch out for..

I put in a request to leave VM broadband for this week on the 12th, due to the price increase. Eventually received a 'don't leave' email on the 3rd, £27 100M, Offer is available for one week from receipt of email.

I waited until the 6th to agree to the deal, was approved in the evening, new contract sent on the 7th. Annoyingly the contract had changed to £31 a month.

I did call, and submitted a complaint, as the advisor did not have access to any outbound emails. Just wondering if anyone has experienced this and what was the outcome?

I had the same, similar amounts too. I phoned back and told them I was no longer interested. Two days later they phoned offering £29 but  I would still have March rise plus they gave me a choice of  tv pick package as an extra so I accepted 
That was for 100 mb basic tv and weekend calls

I'm in the middle of a similar experience. I cancelled on 12/Jan because I was losing almost £40/mo "loyalty" discount and the price was rising to over £90 (200Mb broadband, Bigger TV bundle, 2 x Tivo boxes & 24/7 phone). Tier 2 retentions couldn't get below £80 so I cancelled.

Next day I received a call from "Pete @ Outbound Retentions" who offered to keep my package exactly the same (I emphasised that 3 times) for £35/mo. I accepted this offer. A week later I received a new contract by email but phone had been cut to weekends only and it was £54/mo not £35/mo.

I've spend the last 3 weeks trying (and failing) to get this sorted. VM customer services are the worst I've ever come across.
Calling @ 8am means you get through with miminum delays but there is never anyone with the authority (or will) to sort things out.

I will have to cancel once again and start over.

Gary1963

It really is like going into battle. Then just when you think a cease fire has been negotiated somene fires a gun!

Notnewnotold

Notnewnotold said:

Gary1963 said:

I was paying £18.20 for M100. I was offered M500 for £22. I accepted. However after sleeping on it realised I didn't need that Speed. Called back to cancel and asked to be put back on M100 . I'm now paying £14.20! Called back to ensure this included price increase. The man I spoke to said he'd never seen it that cheap.

Wow... was that just broadband, or with phone/weekend calls included?

I've just cancelled. Robo-offer of £38.50 then human offer of £32.50 for M100 with weekend calls. Will be happy enough if I can hold on to around the £22 mark I'm currently paying, but you appear to have set a new standard!

Latest offer of £24 over 18 months. I'm still holding out for better. 3 weeks to go till disconnection...

PIggywhiskers

ian_til said:

Bettie said:

PIggywhiskers said:

Not sure if I should post this here, but possibly something to watch out for..

I put in a request to leave VM broadband for this week on the 12th, due to the price increase. Eventually received a 'don't leave' email on the 3rd, £27 100M, Offer is available for one week from receipt of email.

I waited until the 6th to agree to the deal, was approved in the evening, new contract sent on the 7th. Annoyingly the contract had changed to £31 a month.

I did call, and submitted a complaint, as the advisor did not have access to any outbound emails. Just wondering if anyone has experienced this and what was the outcome?

I had the same, similar amounts too. I phoned back and told them I was no longer interested. Two days later they phoned offering £29 but  I would still have March rise plus they gave me a choice of  tv pick package as an extra so I accepted 
That was for 100 mb basic tv and weekend calls

I'm in the middle of a similar experience. I cancelled on 12/Jan because I was losing almost £40/mo "loyalty" discount and the price was rising to over £90 (200Mb broadband, Bigger TV bundle, 2 x Tivo boxes & 24/7 phone). Tier 2 retentions couldn't get below £80 so I cancelled.

Next day I received a call from "Pete @ Outbound Retentions" who offered to keep my package exactly the same (I emphasised that 3 times) for £35/mo. I accepted this offer. A week later I received a new contract by email but phone had been cut to weekends only and it was £54/mo not £35/mo.

I've spend the last 3 weeks trying (and failing) to get this sorted. VM customer services are the worst I've ever come across.
Calling @ 8am means you get through with miminum delays but there is never anyone with the authority (or will) to sort things out.

I will have to cancel once again and start over.

They never called me back in the end, neither did the manager reply to my email - but, to be expected. I think the next steps i'm taking is raising this with CISAS, but you have to wait 8 weeks from a logged complaint to start that process. Can't post a link, but search  Consumer Complaints Code of Practice Virgin Media and it will detail some steps you can take

ian_til

Phoned again @ 8am today, asked the CS rep to read the notes and see how he could help resolve things.  he spoke to his manager and promised me a call back by 4pm.

Can you guess what happened?  Correct, nothing, no call back.

Bettie

I have found the only way to get a call back is to cancel the contract. I had a really nice guy on my final call who was working from home and he was so certain I wouldn't be let down again he gave me his own phone number . 

mits999

ian_til said:

Phoned again @ 8am today, asked the CS rep to read the notes and see how he could help resolve things.  he spoke to his manager and promised me a call back by 4pm.

Can you guess what happened?  Correct, nothing, no call back.

Seems like your desparate to stay with virgin if I were you can the services and wait for outbound team to call you within the 31 day notice if they don't call switch provider 

Notnewnotold

Notnewnotold said:

Notnewnotold said:

Gary1963 said:

I was paying £18.20 for M100. I was offered M500 for £22. I accepted. However after sleeping on it realised I didn't need that Speed. Called back to cancel and asked to be put back on M100 . I'm now paying £14.20! Called back to ensure this included price increase. The man I spoke to said he'd never seen it that cheap.

Wow... was that just broadband, or with phone/weekend calls included?

I've just cancelled. Robo-offer of £38.50 then human offer of £32.50 for M100 with weekend calls. Will be happy enough if I can hold on to around the £22 mark I'm currently paying, but you appear to have set a new standard!

Latest offer of £24 over 18 months. I'm still holding out for better. 3 weeks to go till disconnection...

Settled on £21/month over 18 months. Happy enough with that for 100mb and weekend calls...