Virgin Media retention deals (post your haggling successes)

DonnySaver

surfboard2 said:

DonnySaver said:

ad_cska said:

I have just re-contracted for 18 months with the outbounds team for £25pm for 100mb broadband and weekend calls only. I was pretty happy with the deal, wondered what other people's thoughts were on it? 

You're fairly close. I got the same for £23

How many call backs did this take? They called me back this evening and I didn't pick...
Let's see what I'm offered tomorrow...

I negotiated via the text chat. Took 9 days though! First they offered me £27 so I refused and then they came back with £23

bignred05

Phoned up earlier to give 30 days notice etc due to email regarding price rise and the fact my current discount was due to end at the end of April.
currently paying £24 for 100MB BB, with P/I of £3.50 from 1.Mar, then loss of discount at the end of April I would of been paying £45 (NOT)

anyway phoned up the standard 0345 number, just over 30 minutes on hold, explained my situation and what I was looking to pay for either Sky/BT (£18-20) first offer was same deal for £27, turned that down pointing out my £18-20 (after cashback etc) with Sky/BT she then came back with £23 for 18 months and NO price increase in March.

Happy with that paying less than current deal now, would of liked it for £20 ish etc  but I'll stick at £23

Notnewnotold

Ok good, £23 is my benchmark then... (currently on £22 for 100mb and weekend calls, but going to £42 in a month when out of contract).

I've never failed to get a good retention deal with Virgin in 15 years, but it can take a bit of effort. Will report back where I get to.

surfboard2

I got offered 26 for 100 + weekend calls which I ended up taking.
As they are all working from home there is a lot of faffing around and I've had a number of people call me from retentions during the day... so plenty of offers to be had it seems. 

PIggywhiskers

Not sure if I should post this here, but possibly something to watch out for..

I put in a request to leave VM broadband for this week on the 12th, due to the price increase. Eventually received a 'don't leave' email on the 3rd, £27 100M, Offer is available for one week from receipt of email.

I waited until the 6th to agree to the deal, was approved in the evening, new contract sent on the 7th. Annoyingly the contract had changed to £31 a month.

I did call, and submitted a complaint, as the advisor did not have access to any outbound emails. Just wondering if anyone has experienced this and what was the outcome?

leew

I've been charged £39.73 absolutely fuming  and i cant get hold of VM to question whats going on.

bignred05

Notnewnotold said:

Ok good, £23 is my benchmark then... (currently on £22 for 100mb and weekend calls, but going to £42 in a month when out of contract).

I've never failed to get a good retention deal with Virgin in 15 years, but it can take a bit of effort. Will report back where I get to.

I'm always advising others to refuse the initial offers and wait for Retentions to call back.
no doubt I would of liked to get in down to £18-20 a month, but I thought £23 was a decent offer, I expected the first offer of £27 to be higher anyway.
also just to add, I was advised it may take up to 24 hours for my new contract to come through, I'm still awaiting for this.
however my online account and latest bill is showing the latest (new) price and future discounts until Aug2021.

PZ19

leew said:

I've been charged £39.73 absolutely fuming  and i cant get hold of VM to question whats going on.

They screwed my bill up for first month too. Absolutely no idea how their billing system works..was paying £56 now paying £61, changed mid way thru jan.  Somehow wanted £80!  They credited me back part of month £60, when I had only paid them £56 for whole month so how they could credit me back more than I had paid god knows.  Called up 150 and complained couldn’t make the woman in India understand basic maths, she did give credit, and then I put written complaint in

leew

PZ19 said:

leew said:

I've been charged £39.73 absolutely fuming  and i cant get hold of VM to question whats going on.

They screwed my bill up for first month too. Absolutely no idea how their billing system works..was paying £56 now paying £61, changed mid way thru jan.  Somehow wanted £80!  They credited me back part of month £60, when I had only paid them £56 for whole month so how they could credit me back more than I had paid god knows.  Called up 150 and complained couldn’t make the woman in India understand basic maths, she did give credit, and then I put written complaint in

Unbelievable aint they! clueless to say the least, I tried to get my head around the billing and it's just not adding up crazy crazy stuff.

PZ19, what number did you use to contact them on please?

 

leew

Here goes, anyone understand this taking into account I've been charged £39.73 on the 8th Feb.

Your next bill will be generated on 21st February 2021  Your next payment is due on 8th March 2021

Your new monthly bundle cost is: £18.00*. Your next bill will be CR £9.07* which includes CR £27.07 to cover your changes up until  your next bill period.