Virgin Media retention deals (post your haggling successes)

PZ19

my_definition said:

Bettie said:

my_definition said:

I'm wondering if anyone has experience cancelling just the 100mb fibre? I was paying £35, they offered me £39 but it still seems steep so cancelled. Am i likely to get a phone call with an offer or is that it? We've had cancellation email. Thanks

You'll have to wait and see. That seems a very high price for 100 mb.. Im paying less for 100..tv..and phone with weekend calls. Sometimes having a package can be cheaper. If they dont phone  you then maybe try ringing them and ask if you can have a package at a cheaper rate or try to negotiate a better price. 

Thanks. I appreciate its a vague question but I've never actually cancelled before, normally been given a decent (ish) offer. We have no choice for fibre so it's making me a bit nervous. 

You should,get a call back yes, 1-3 days after cancelling normally..should be in the 20s the offer i suspect.  Obviously they don’t have to call you back though

latecomer

PZ19 said:

my_definition said:

Bettie said:

my_definition said:

I'm wondering if anyone has experience cancelling just the 100mb fibre? I was paying £35, they offered me £39 but it still seems steep so cancelled. Am i likely to get a phone call with an offer or is that it? We've had cancellation email. Thanks

You'll have to wait and see. That seems a very high price for 100 mb.. Im paying less for 100..tv..and phone with weekend calls. Sometimes having a package can be cheaper. If they dont phone  you then maybe try ringing them and ask if you can have a package at a cheaper rate or try to negotiate a better price. 

Thanks. I appreciate its a vague question but I've never actually cancelled before, normally been given a decent (ish) offer. We have no choice for fibre so it's making me a bit nervous. 

You should,get a call back yes, 1-3 days after cancelling normally..should be in the 20s the offer i suspect.  Obviously they don’t have to call you back though

Doesn't always happen though.  We've not had a call this time although to be fair thats the first time its happened

latecomer

ratechaser said:

I'm on a decent M100 + talk weekend package - £21/month with most of an 18 month contract to run. I'm thinking it would be useful to upgrade to 200mb broadband - anyone got any idea what I should be aiming for in terms of additional costs?

just been discussing this with Virgin and apparently its £6 per month to upgrade from 100 Mbps to 200 Mbps  regardless of when its done 

my_definition

my_definition said:

I'm wondering if anyone has experience cancelling just the 100mb fibre? I was paying £35, they offered me £39 but it still seems steep so cancelled. Am i likely to get a phone call with an offer or is that it? We've had cancellation email. Thanks

Just incase anyone is looking for a similar deal we just got a phone call offering £22 a month for 100mb. We're losing the landline but our house phone broke about 2 years ago and we haven't replaced it so very happy with it.

JasperAlex

Result. Cancelled yesterday and was offered £16 per month for 100mb on a 18 month contract by outbound retentions today. Had previously rejected £17/m for 50mb. Very chuffed with this. 

latecomer

no call for me this time so I expect it to be cut off tomorrow.  Looking forward to riding the ADSL wave again.....and sinking into the depths of buffering and dropped zoom calls

JasperAlex

@latecomer Have you tried calling outbound retentions? I think the number was on page 231 and some people had success with it. 

My back-up option was going to be the 4g route- either three home-fi or buying a 4g router and sticking a smarty sim in there for £16/m unlimited data with no contract. If you can get decent three 4g coverage at home this could be an option. I tried it and was getting around 70mb. Not sure how reliable this is compared to fibre but I'm guessing it would be preferable to adsl.

latecomer

JasperAlex said:

@latecomer Have you tried calling outbound retentions? I think the number was on page 231 and some people had success with it. 

My back-up option was going to be the 4g route- either three home-fi or buying a 4g router and sticking a smarty sim in there for £16/m unlimited data with no contract. If you can get decent three 4g coverage at home this could be an option. I tried it and was getting around 70mb. Not sure how reliable this is compared to fibre but I'm guessing it would be preferable to adsl.

I've not tried calling retentions although i've had a couple of web chats with various depts.   To be honest I'm not massively bothered at the moment.   Would like to line up the Sky and virgin packages contract dates so I can get rid of the duplication we currently have.    we need a landline and unlimited calls due to how its used so ideally it would be virgin BB and landline with unlimited calls.  

I have considered 4G router but as it would effectively duplicate the landline provision I'm trying to avoid it.    Mind you given the ADSL is like 2 tin cans connected by string I could change my mind pretty quickly next week

malky39

my_definition said:

I'm wondering if anyone has experience cancelling just the 100mb fibre? I was paying £35, they offered me £39 but it still seems steep so cancelled. Am i likely to get a phone call with an offer or is that it? We've had cancellation email. Thanks

I am due to put my cancellation in tomorrow for the 100mb fibre only paying £24/month just now so hoping they do have some sort of retention deals going 

hawkhurst

My deal of 100mb broadband and weekend phone was increasing from £27 a month up to £37 and then £52 the month after. Served notice of cancellation and 1 day later they called to offer me 100mb broadband for £22 a month (18 months) or 200mb broadband for £28. Took the 200mb option due to extended working from home.