Virgin Media retention deals (post your haggling successes)

mits999

hatter68 said:

ginge001 said:

Hi all, my elderly mum is shielding and has asked me to contact VM for her to add broadband on to her package so that she can video call us. She is currently paying £29 a month for Mix Tv and evening/weekend calls. I contacted Virgin and they said to add M100 broadband would increase her package price to £53 pcm. Does this sound a good deal? I’m reluctant to leave VM as she is worried about using a new service and also VM said could take time for others to install due to pandemic. Thanks, Claire 

I was on basic TV  100mb broadband and weekend calls £54 a month going up £3.00 in march. Phoned them today said thinking of leaving was offered upgrade TV to £48.00 a month. I declined offer as only really needed broadband. Settled for same package as already on for £37.00 a month after talking to lady from cancellations.

£37 is still expensive you should be aiming for £25 to £30 a month 

gilledwards

Hi all, it looks as though now may be a good time to haggle with Virgin Media as Sky have a sale on. As an existing customer (out of contract), I rang Virgin today to advise that I can get the same deal with Sky for £99 and I have now negotiated a new 18 month contract with Virgin for £100 (to include the price increase as from 03/2021) with better broadband speed, better phone package, better mobile phone deal and same TV package (including all sports & HD) and now including movies. A total annual saving of £588. I've been putting it off for ages - GO FOR IT!

mits999

gilledwards said:

Hi all, it looks as though now may be a good time to haggle with Virgin Media as Sky have a sale on. As an existing customer (out of contract), I rang Virgin today to advise that I can get the same deal with Sky for £99 and I have now negotiated a new 18 month contract with Virgin for £100 (to include the price increase as from 03/2021) with better broadband speed, better phone package, better mobile phone deal and same TV package (including all sports & HD) and now including movies. A total annual saving of £588. I've been putting it off for ages - GO FOR IT!

This package can be given for £79 i would suggest to recall them 

parkerparker

Need to be careful with haggling. I am out of contract but on month by month. My lowish cost package (basically broadband plus minimum TV and weekend calls) is £48.50/month. Increase is due at additional £3.50 (7% increase). They offered to reduced to £48 /month fixed for 18 months. But I just barely heard the girl say...."and will go to £69/month afterwards". So I said no thanks. So I would save £4 for 18 months....BUT....then pay an additional £17 month (above the post price increase cost) unless I could negotiate a better deal. I think they are trying to tease people out of some of the older, cheaper deals on to higher price deals. I'll just suck it up and pay the extra £3.50/month. Works out a lot cheaper.....

JJ_Egan

Most if not all deals revert to standard price at the end of the contract .

Your choice then to renegotiate or not .

PZ19

parkerparker said:

Need to be careful with haggling. I am out of contract but on month by month. My lowish cost package (basically broadband plus minimum TV and weekend calls) is £48.50/month. Increase is due at additional £3.50 (7% increase). They offered to reduced to £48 /month fixed for 18 months. But I just barely heard the girl say...."and will go to £69/month afterwards". So I said no thanks. So I would save £4 for 18 months....BUT....then pay an additional £17 month (above the post price increase cost) unless I could negotiate a better deal. I think they are trying to tease people out of some of the older, cheaper deals on to higher price deals. I'll just suck it up and pay the extra £3.50/month. Works out a lot cheaper.....

If you call 150, follow the menu to get to thinking of leaving us and before you speak to anyone there’s an automated option to postpone the price increase for 6 months.  All contracts last 18 months, when your contract is up you then negotiate the next one, you don’t want to actually pay the £69.  As this thread tries to explain, the best prices are given after you put your cancellation in, when in most cases but not all, an outbound retentions team member will call you trying to get you to stay.  I am sure you will get your package for less than £48 if you put in cancellation .  With a cancellation you also have 30 days to change your mind 

warmy

Hi 
I put cancellation in and a few days later got the call was got a good deal with oomph bundle 500m broadband and sim for £42 which I thought not to bad.

prowla

I've been having issues with my Virgin 200 Mb service, was on the phone to them several times last month, and had 2 engineer visits (the 1st put an attenuator on my router and the 2nd said that wasn't the right way to do it and did a load of re-wiring); the service still is dropping out and I've pretty much given up on them. I also had someone on one call say that there was nothing wrong with the service and it was my fault if anything was wrong, but I called back an hour later and spoke to someone else who checked my service and said there was a fault (hence the 2nd engineer visit).

So, I've lost faith in Virgin.

I've also got Sky BB (yes, I do have two services to my house!) and I've arranged to get an upgrade with them (FTTP). I'm also upgrading to Sky Q, in which the boxes act as Wi-Fi repeaters, so that may help improve in-house reception.

Once the Sky upgrade is in and working, I'll be dropping Virgin.

I'm out of contract with Virgin and my retention offers are due to expire in March; I had expected to have the Sky upgrade in by then, but it's just been put back due to covid restrictions, so I might have to suck it up and pay for an extra month or so with Virgin.

I may see if they can offer me a good price on their lower (100 Mb?) service; the reality is that I only use Wi-Fi, so a higher speed is meaningless anyway.

parkerparker

PZ19 said:

parkerparker said:

Need to be careful with haggling. I am out of contract but on month by month. My lowish cost package (basically broadband plus minimum TV and weekend calls) is £48.50/month. Increase is due at additional £3.50 (7% increase). They offered to reduced to £48 /month fixed for 18 months. But I just barely heard the girl say...."and will go to £69/month afterwards". So I said no thanks. So I would save £4 for 18 months....BUT....then pay an additional £17 month (above the post price increase cost) unless I could negotiate a better deal. I think they are trying to tease people out of some of the older, cheaper deals on to higher price deals. I'll just suck it up and pay the extra £3.50/month. Works out a lot cheaper.....

If you call 150, follow the menu to get to thinking of leaving us and before you speak to anyone there’s an automated option to postpone the price increase for 6 months.  All contracts last 18 months, when your contract is up you then negotiate the next one, you don’t want to actually pay the £69.  As this thread tries to explain, the best prices are given after you put your cancellation in, when in most cases but not all, an outbound retentions team member will call you trying to get you to stay.  I am sure you will get your package for less than £48 if you put in cancellation .  With a cancellation you also have 30 days to change your mind 

Did the 150 thing a few weeks ago and was offered automated postpone for 6 months. I didn't accept. Offer hasn't been repeated when I call 150. I've spent at least 2 hours waiting on the phone already. So they aren't in a hurry to listen  to potential leavers (yes I know all about the standard Covid excuse). As you say they don't always try and get you to stay or offer a deal worth accepting. I am not confident that I can negotiate £17 off after 18 months. My conclusion is that they are trying to move people to higher price deals overall......by stealth. While we're at it, there is no way that the services I receive from VM are worth anything like £69. Glad I'm not on one of the bigger packages. Daylight robbery.

nardeeno334

bignred05 said:

nardeeno334 said:

Gave my notice on Sunday, cancellations offered £25 a month, said no, Monday got a call from retentions, it was strange guy calling from his work  phone, he offered same £25 a month with lots of crap talk about how virgin will guarantee no price increase for the life of new contract. Said no. Wednesday proper retentions rang, no hassle, straight offered £19 a month. Done deal. M100, was paying £23 a month. 10 years with Virgin using about 1TB a month in data. 

Can I ask, how do you know you use 1TB a month ?

Its my pet hate when you give your 30 day notice, VM roll out how much mega amount of BB you use
yet when I query this with retentions, they say my usage is typically average.

also now our monthly bill makes a big point about "see how much you used this month" but I can't find anything under my account to tell me what I've used.

Hi, I use virgin stock router in modem and mode and have netgear nighthawk router which has data usage statistics.