Virgin Media retention deals (post your haggling successes)

Fighter1986

Virgin M Landline + 350 meg broadband retained at £32 / Month all in for 18 months. 

This was triggered by an order to BT; they had a black friday deal of £29.99 Month for 24 months, for basic landline and 150 meg FTTP. Cancelled the order with BT once Virgin offered us the above. 

DJ_Malfranco

Fighter1986 said:

Virgin M Landline + 350 meg broadband retained at £32 / Month all in for 18 months. 

This was triggered by an order to BT; they had a black friday deal of £29.99 Month for 24 months, for basic landline and 150 meg FTTP. Cancelled the order with BT once Virgin offered us the above. 

Nice one.... I've done the very same thing in the past. VM hate losing customers to rivals....

leew

I just thought I'd put this up for comedy value, no idea what has gone on there!!

• 21 January £39.73
• 21 December £28.53
• 20 November £25.73
• 21 October £25.73

I am currently trying to broker a deal! wish us luck!!!

Just_Passing_Bi

I've now cancelled my package, no phone, no TV, just BB 50mg at £31pm (50 is sufficient for me)

djheath

After cancelling yesterday and signing up with plusnet, I had my retentions call today. Without haggling they offered me £29 for 18 months.  This included a upgrade in TV package, so get sky plus all the documentary channels (?) and excludes the price hike in march.  Wasn't bothered by the extra channels but glad the price is only 50p more than what I was paying for the last 18 months.  
I have found over the last two times I've done this it seems to help to sign up to someone else and initiate the  phone number swap. This seems to get VM's attention and they call you.  You can then just cancel with the new supplier as part of the 14 day cooling off period.

leew

Just_Passing_Bi said:

I've now cancelled my package, no phone, no TV, just BB 50mg at £31pm (50 is sufficient for me)

Wow that's expensive, I think you could do better there personally but if you're happy with it that's all that matters. 

Just_Passing_Bi

leew said:

Just_Passing_Bi said:

I've now cancelled my package, no phone, no TV, just BB 50mg at £31pm (50 is sufficient for me)

Wow that's expensive, I think you could do better there personally but if you're happy with it that's all that matters. 

I wouldn't say I was happy, it's what retentations offered at the time of cancelling my package.

I've no idea with technology; therefore, just thought it was OK

JasperAlex

Just_Passing_Bi said:

leew said:

Just_Passing_Bi said:

I've now cancelled my package, no phone, no TV, just BB 50mg at £31pm (50 is sufficient for me)

Wow that's expensive, I think you could do better there personally but if you're happy with it that's all that matters. 

I wouldn't say I was happy, it's what retentations offered at the time of cancelling my package.

I've no idea with technology; therefore, just thought it was OK

Agree, this is expensive. Think I saw you post your original package on a different thread. I was offered something similar last year by retentions when I called up and declined to cancel. Then outbound retentions called up next day to offer me either £24/m on M100 or £19/m on M50 and I chose the latter. If I were you, I would call up asap within the next 14 days and say you've changed your mind to cancel. If worse comes to worst, you can always call up to reverse the cancellation or sign up for something like Plusnet who are offering a similar package for £22.99. A couple of weeks ago, I think I saw they were offering £70 cashback/vouchers on top of that as well. 

ozzyuk

I recently received my email stating my bill was going up £3.50 from 1st March to £51.00. This was for the Mix TV (an old style TV package), 100 meg broadband and landline with talk weekends. I contacted VM on 12/1 and got through to someone after a little wait. They told me there was nothing they could do and I was on the best deal. I therefore told them I want to cancel - there was no attempt by them to try and sort anything out.

Next day I put in my order with Sky along with a request to port my VM landline number accross. This was for their £39 package which included anytime landline calls and fibre broadband - in my part of the country I'd be getting around 35 meg. A couple of days later Sky got in touch saying they couldn't port the number from VM so I cancelled Sky and hoped VM would call with a deal.

Unfortunately I didn't receive any calls from VM outbound retentions unlike others on here. It seems most people get a call within 2/3 days. I checked my profile which stated I'm OK from marketing calls etc.

Therefore I took the advice on here and called 0345 454 1098 on 21/1. I got through immediately but had do the security checks. I said that I had a cancellation request in as I was moving to Sky (even though I'd already cancelled!!). I then said was there anything VM could do before I commit to moving to Sky. I was given two deals - one to stay on the same package as before for a bit less money or to go onto the Bigger bundle (which includes BT sports), 200 meg broadband and landline/talk weekends. When I asked the cost of this second package he said £41 with no increase on 1/3. Knowing that new customers can get the Bigger bundle with 100 meg for £45, I immediately agreed to take out the £41 deal. I'm not sure if I could have got a better deal but knowing I was getting something a bit more for a bit less than a new customer clinched it for me.

My adivce is that if you don't get a call from VM after you put your cancellation in, then use the number above to call the retentions team and just ask if there's anything they can do.

PZ19

ozzyuk said:

I recently received my email stating my bill was going up £3.50 from 1st March to £51.00. This was for the Mix TV (an old style TV package), 100 meg broadband and landline with talk weekends. I contacted VM on 12/1 and got through to someone after a little wait. They told me there was nothing they could do and I was on the best deal. I therefore told them I want to cancel - there was no attempt by them to try and sort anything out.

Next day I put in my order with Sky along with a request to port my VM landline number accross. This was for their £39 package which included anytime landline calls and fibre broadband - in my part of the country I'd be getting around 35 meg. A couple of days later Sky got in touch saying they couldn't port the number from VM so I cancelled Sky and hoped VM would call with a deal.

Unfortunately I didn't receive any calls from VM outbound retentions unlike others on here. It seems most people get a call within 2/3 days. I checked my profile which stated I'm OK from marketing calls etc.

Therefore I took the advice on here and called 0345 454 1098 on 21/1. I got through immediately but had do the security checks. I said that I had a cancellation request in as I was moving to Sky (even though I'd already cancelled!!). I then said was there anything VM could do before I commit to moving to Sky. I was given two deals - one to stay on the same package as before for a bit less money or to go onto the Bigger bundle (which includes BT sports), 200 meg broadband and landline/talk weekends. When I asked the cost of this second package he said £41 with no increase on 1/3. Knowing that new customers can get the Bigger bundle with 100 meg for £45, I immediately agreed to take out the £41 deal. I'm not sure if I could have got a better deal but knowing I was getting something a bit more for a bit less than a new customer clinched it for me.

My adivce is that if you don't get a call from VM after you put your cancellation in, then use the number above to call the retentions team and just ask if there's anything they can do.

I think that’s. A good price for that.  I have similar with sky sports hd and kids for £20 more, so doesn’t look like mine was as good as thought it was.  Had been paying £56 previously so fiver a month increase I could live with.