Virgin Media retention deals (post your haggling successes)

Bettie

Djheath
My extras were in the PDF that came with the email.
Initially what I was offered was not what the contract said. Just like they've done to you. I phoned them back and told them to cancel. Retentions rang two days after giving me a better deal. 

ginge001

Thanks Bettie. Yes, no mention of extras in the PDF. I’ve lodged a complaint but haven’t asked them to cancel yet. I was so angry I just got off the phone. 

Bettie

ginge001 said:

Thanks Bettie. Yes, no mention of extras in the PDF. I’ve lodged a complaint but haven’t asked them to cancel yet. I was so angry I just got off the phone. 

Be firm and tell them politely to shove it. You  cant lose cause you can always go back tail between legs before your notice expires. 🤣 They probably have so many complaints it'll take forever to deal with it.  Good luck 

ginge001

Yes I think I will call them, thanks. The contract they sent starts tomorrow so I think I have 14 days cooling off period to cancel it. 

nadiamaj

HI ive been reading that everyone success stories with haggling has been getting a fantastic deal from virgin i tried today but ended up with more for the same package !!!    starting from 28.1.21 i do have the 14 day cooling off period 
from £38.50 to £41.something but on my new contract on the pdf and on the virgin website under my accounts it shows the price  of my new package as £38.50 either they've made a mistake or kept the same price- the phone line was really bad and id waited  x 2 40 mins after being cut off twice 
so i have
100 broadband 
player m tv
talk weekends 
how is everyone getting the £20 ish deals id love to know ... 

we are using alot of broadband now that the kids are schooling from home the bb has been playing up and i did explain this  but nothing like hitting a stone wall i tried to get my  sim mobiles reduced i have 3 with virgin sim only 

im going to ring them back tomorrow and cancel hopefully someone will ring me up 

Just_Passing_Bi

ozzyuk said:

Therefore I took the advice on here and called 0345 454 1098.

Unable to get through on 150/151, I called the number above, I was on hold for 80 mins

Just received my bill, charged £11.93,for the call

PZ19

nadiamaj said:

HI ive been reading that everyone success stories with haggling has been getting a fantastic deal from virgin i tried today but ended up with more for the same package !!!    starting from 28.1.21 i do have the 14 day cooling off period 
from £38.50 to £41.something but on my new contract on the pdf and on the virgin website under my accounts it shows the price  of my new package as £38.50 either they've made a mistake or kept the same price- the phone line was really bad and id waited  x 2 40 mins after being cut off twice 
so i have
100 broadband 
player m tv
talk weekends 
how is everyone getting the £20 ish deals id love to know ... 

we are using alot of broadband now that the kids are schooling from home the bb has been playing up and i did explain this  but nothing like hitting a stone wall i tried to get my  sim mobiles reduced i have 3 with virgin sim only 

im going to ring them back tomorrow and cancel hopefully someone will ring me up 

You have to put a cancellation in, and hope that they ring you back with a better offer during the 30 day cancellation process, which in the main, but not always they do.  It’s only this team that have the cheap offers. 

PZ19

Just_Passing_Bi said:

ozzyuk said:

Therefore I took the advice on here and called 0345 454 1098.

Unable to get through on 150/151, I called the number above, I was on hold for 80 mins

Just received my bill, charged £11.93,for the call

Just_Passing_Bi said:

ozzyuk said:

Therefore I took the advice on here and called 0345 454 1098.

Unable to get through on 150/151, I called the number above, I was on hold for 80 mins

Just received my bill, charged £11.93,for the call

Yes I noticed on my latest bill I got charged for that call.. mind you if you eventually end up saving more than £11.93 over your contract then you are net up, so swings and roundabouts..  you could always ring 150 and complain

Just_Passing_Bi

PZ19 said:

Just_Passing_Bi said:

ozzyuk said:

Therefore I took the advice on here and called 0345 454 1098.

Unable to get through on 150/151, I called the number above, I was on hold for 80 mins

Just received my bill, charged £11.93,for the call

Yes I noticed on my latest bill I got charged for that call.. mind you if you eventually end up saving more than £11.93 over your contract then you are net up, so swings and roundabouts..  you could always ring 150 and com

The reason I was on hold for 80mins was to cancel my package, something you can't do online

Although I cancelled my package (apart from BB) I never received a call back

TheMusicologist

Haggling success: 27th January 2021
Like many other customers, I received the letter about the price rise. I managed to get through to a UK call centre, via India(?), in around 45 minutes. I phoned the usual number, spoke to a helpful lady in the offshore call centre, who then transferred me to UK retentions where I spoke to a helpful Welsh lady.
My old deal was £56 a month (to rise to £60) for 200MB internet, Maxit TV (with BT Sport but no kids/cinema/Sky Sports), and evening phone calls. 
I made the point on the phone, as so many do, that £79 - just £19 more a month than my current deal at the time - would get a new customer the Ultimate Oomph package, with 500MB internet, all TV, two new boxes, new router, and free unlimited SIM card, and that I felt this price rise no longer offered me value for money.
After a nice chat, she explained that she could do the Ultimate Oomph for £99 if I wanted. I said I better look elsewhere, at which point she miraculously saw her manager walking past (it's so transparent...), and came back to me with £89 a month for the Ultimate Oomph. She then said that "due to my loyal custom" (ha!) she could find an extra £5 for me, taking it to £84.
I agreed.
Not sure if you can count a price rise from £56 to £84 as a haggling success(!), but for the package I'm getting, I'm pretty delighted with that. I would have been paying £60 for far, far less of a service, and as a bonus, my area is being upgraded to 600MB next week, and that gets thrown in automatically on the Oomph package.