Virgin Media retention deals (post your haggling successes)

riptide12

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

mits999

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Realgonekid

Hi, here’s my annual contract renewal negotiation outcome.
Existing contract
Maxit TV, 200Mb, Talk Weekends, SkySports HD (Bolted on 6m ago at discount) £73pm
Inbound call retentions offer on call one, £90 like for like, £99 if upgrade to Ultimate Oomph
Inbound call retentions offer on call two, £95 if upgrade to Ultimate Oomph.

So I give notice.

Outbound call from retentions, keep same package, £60 per month for 18 months. Agreed!

Worth noting, I missed five outbound calls, starting from the very next day after my notice, all from the same number. So I called it back and got straight through to Outbound retentions. Never been able to do that before.

As is always said here, you must be brave enough to cancel, and ever better quote a competitor deal that you have signed up for, in order to get the right result.

riptide12

mits999 said:

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Cheers for that - called them just now to cancel and they didn't offer anything better, so the 30 day countdown begins!

mits999

Realgonekid said:

Hi, here’s my annual contract renewal negotiation outcome.
Existing contract
Maxit TV, 200Mb, Talk Weekends, SkySports HD (Bolted on 6m ago at discount) £73pm
Inbound call retentions offer on call one, £90 like for like, £99 if upgrade to Ultimate Oomph
Inbound call retentions offer on call two, £95 if upgrade to Ultimate Oomph.

So I give notice.

Outbound call from retentions, keep same package, £60 per month for 18 months. Agreed!

Worth noting, I missed five outbound calls, starting from the very next day after my notice, all from the same number. So I called it back and got straight through to Outbound retentions. Never been able to do that before.

As is always said here, you must be brave enough to cancel, and ever better quote a competitor deal that you have signed up for, in order to get the right result.

What number you call back on?

portchieboy

I am on Mix TV/weekend calls and100Mb broadband, been with them for years. Due to go up to £61.50 in January. Now, I want to have Sky Atlantic going forward. I know that you cannot get that from Virgin, but can from Now Pass? I know nothing about Now, can you get Sky, and can you use a Virgin box to record programmes/series? I have got a deal with Sky for £48pm to include superfast BB (still slower than Virgin, but still cable). Also a good TV selection, and a landline, though no deals on that. Not bothered as we don't use a landline. Also includes Netflix and Boost. I have given notice to Virgin, been given an offer of £43.50 to continue, missed one call back from retentions. If they do call back again(switch due 7th Jan), would it be easy/practical to take a deal, then sign up for Now Pass ffor Sky? Mustbe able to record. Thanks.

Realgonekid

mits999 said:

Realgonekid said:

Hi, here’s my annual contract renewal negotiation outcome.
Existing contract
Maxit TV, 200Mb, Talk Weekends, SkySports HD (Bolted on 6m ago at discount) £73pm
Inbound call retentions offer on call one, £90 like for like, £99 if upgrade to Ultimate Oomph
Inbound call retentions offer on call two, £95 if upgrade to Ultimate Oomph.

So I give notice.

Outbound call from retentions, keep same package, £60 per month for 18 months. Agreed!

Worth noting, I missed five outbound calls, starting from the very next day after my notice, all from the same number. So I called it back and got straight through to Outbound retentions. Never been able to do that before.

As is always said here, you must be brave enough to cancel, and ever better quote a competitor deal that you have signed up for, in order to get the right result.

What number you call back on?

It’s been listed on here before. 0345 454 1098. They take you through account verification, and judging by the call and the initial “need to read my notes on the system” I strongly suspect if you have not registered a disconnection they will simply transfer you to the inbound team sadly.

sshnuke

gunner786 said:

Am i on a good deal or shall i call up & cancel? I have caller display too

Sounds like a good deal at the moment. See my recent post on page 206:
 https://forums.moneysavingexpert.com/discussion/comment/77814135/#Comment_77814135 

mits999

portchieboy said:

I am on Mix TV/weekend calls and100Mb broadband, been with them for years. Due to go up to £61.50 in January. Now, I want to have Sky Atlantic going forward. I know that you cannot get that from Virgin, but can from Now Pass? I know nothing about Now, can you get Sky, and can you use a Virgin box to record programmes/series? I have got a deal with Sky for £48pm to include superfast BB (still slower than Virgin, but still cable). Also a good TV selection, and a landline, though no deals on that. Not bothered as we don't use a landline. Also includes Netflix and Boost. I have given notice to Virgin, been given an offer of £43.50 to continue, missed one call back from retentions. If they do call back again(switch due 7th Jan), would it be easy/practical to take a deal, then sign up for Now Pass ffor Sky? Mustbe able to record. Thanks.

Yes its practical

leew

Anyone answer me this.
I was paying £25.73 a month for M100 Broadband only which included a CR of £14 but now for some reason the CR has gone to £11.20 which makes it now £28.53 which I'm not happy about, I tried getting in touch but the waiting killed it for me over 2hrs in total.

Shall i threaten to leave and what's the average for M100 only, reading £23 a mth is that about the best?