Virgin Media retention deals (post your haggling successes)

riptide12

riptide12 said:

mits999 said:

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Cheers for that - called them just now to cancel and they didn't offer anything better, so the 30 day countdown begins!

Got a callback this afternoon regarding my cancellation - I came away with 100Mb for £20 a month for 18 months, plus some free boosters. Couldn't push it down to £17, but I'm happy enough with what I got.

leew

riptide12 said:

riptide12 said:

mits999 said:

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Cheers for that - called them just now to cancel and they didn't offer anything better, so the 30 day countdown begins!

Got a callback this afternoon regarding my cancellation - I came away with 100Mb for £20 a month for 18 months, plus some free boosters. Couldn't push it down to £17, but I'm happy enough with what I got.

How hard was it to get that? what did you do? I'd be happy with that as I'm paying over £28 for same package.

I am currently on hold on live chat.

riptide12

leew said:

riptide12 said:

riptide12 said:

mits999 said:

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Cheers for that - called them just now to cancel and they didn't offer anything better, so the 30 day countdown begins!

Got a callback this afternoon regarding my cancellation - I came away with 100Mb for £20 a month for 18 months, plus some free boosters. Couldn't push it down to £17, but I'm happy enough with what I got.

How hard was it to get that? what did you do? I'd be happy with that as I'm paying over £28 for same package.

I am currently on hold on live chat.

Told them my mobile provider offered me a cheaper deal on Broadband - they matched it and I pushed a bit further. They want to keep you so just nudge a bit more.

leew

riptide12 said:

riptide12 said:

leew said:

riptide12 said:

riptide12 said:

mits999 said:

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Cheers for that - called them just now to cancel and they didn't offer anything better, so the 30 day countdown begins!

Got a callback this afternoon regarding my cancellation - I came away with 100Mb for £20 a month for 18 months, plus some free boosters. Couldn't push it down to £17, but I'm happy enough with what I got.

How hard was it to get that? what did you do? I'd be happy with that as I'm paying over £28 for same package.

I am currently on hold on live chat.

Told them my mobile provider offered me a cheaper deal on Broadband - they matched it and I pushed a bit further. They want to keep you so just nudge a bit more.

riptide12 said:

leew said:

riptide12 said:

riptide12 said:

mits999 said:

riptide12 said:

gregpot2000 said:

riptide12 said:

After 18 months it's finally time for my deal - 100Mb broadband at £24 a month - to end in January and go up to £37. I called up and was offered 1Gb for £64, so asked to go to cancellations.

They offered me 100Mb for £23 for 18 months. I asked about 200Gb but that'd be £33 a month.

I accepted the £23 but would really like the 200Mb at around £23 - is it worth cancelling within the 14 day cooling off period to see if I can get a better offer or just accept I'm sticking with 100Mb?

Strange, I'm in the exact position as you. 100mb and pay 23 per month.  Contract expiring next month,  normally they want to put up by £20 a month, and need to go through the hassle of cancelling and waiting for the call etc. This time the team went to check immediately offered to double my speed to 200mb for only £1 more at £24 a month!  Their first offer with literally zero effort from me! 
I am guessing they must be desperate as this is totally different to my normal experience of the process.

Interesting, it's tempting to try to cancel again citing the speed not being enough, but at the same time is it worth the hassle?

200mb at £17 is achievable if you cancel and wait for call back 

Cheers for that - called them just now to cancel and they didn't offer anything better, so the 30 day countdown begins!

Got a callback this afternoon regarding my cancellation - I came away with 100Mb for £20 a month for 18 months, plus some free boosters. Couldn't push it down to £17, but I'm happy enough with what I got.

How hard was it to get that? what did you do? I'd be happy with that as I'm paying over £28 for same package.

I am currently on hold on live chat.

Told them my mobile provider offered me a cheaper deal on Broadband - they matched it and I pushed a bit further. They want to keep you so just nudge a bit more.

 offered me a cheaper deal on Broadband - they matched it and I pushed a bit further. They want to keep you so just nudge a bit more.

Offered me £23.73 on the live chat thingy, told them no thanks!

mits999

leew said:

Anyone answer me this.
I was paying £25.73 a month for M100 Broadband only which included a CR of £14 but now for some reason the CR has gone to £11.20 which makes it now £28.53 which I'm not happy about, I tried getting in touch but the waiting killed it for me over 2hrs in total.

Shall i threaten to leave and what's the average for M100 only, reading £23 a mth is that about the best?

Are you IN or OUT of contract 

leew

mits999 said:

leew said:

Anyone answer me this.
I was paying £25.73 a month for M100 Broadband only which included a CR of £14 but now for some reason the CR has gone to £11.20 which makes it now £28.53 which I'm not happy about, I tried getting in touch but the waiting killed it for me over 2hrs in total.

Shall i threaten to leave and what's the average for M100 only, reading £23 a mth is that about the best?

Are you IN or OUT of contract 

Out. I have since cancelled my package as I was offered £24 via live chat but was hoping for nearer £20 really. 

How long does it take retentions to ring you? Anyone know?? 

mits999

leew said:

mits999 said:

leew said:

Anyone answer me this.
I was paying £25.73 a month for M100 Broadband only which included a CR of £14 but now for some reason the CR has gone to £11.20 which makes it now £28.53 which I'm not happy about, I tried getting in touch but the waiting killed it for me over 2hrs in total.

Shall i threaten to leave and what's the average for M100 only, reading £23 a mth is that about the best?

Are you IN or OUT of contract 

Out. I have since cancelled my package as I was offered £24 via live chat but was hoping for nearer £20 really. 

How long does it take retentions to ring you? Anyone know?? 

They will call you anytime within the 30 day notice
£17 is possible 

leew

mits999 said:

leew said:

mits999 said:

leew said:

Anyone answer me this.
I was paying £25.73 a month for M100 Broadband only which included a CR of £14 but now for some reason the CR has gone to £11.20 which makes it now £28.53 which I'm not happy about, I tried getting in touch but the waiting killed it for me over 2hrs in total.

Shall i threaten to leave and what's the average for M100 only, reading £23 a mth is that about the best?

Are you IN or OUT of contract 

Out. I have since cancelled my package as I was offered £24 via live chat but was hoping for nearer £20 really. 

How long does it take retentions to ring you? Anyone know?? 

They will call you anytime within the 30 day notice
£17 is possible 

Don't see many on here getting it to £17 like you mits999! you must be a good negotiator but i'd settle for £20.

King_Henrik

Had Player TV/M100 BB/ Talk Weekend phone. Was paying £41 pm. Called Retentions and was offered to renew the above for £43 pm. Asked for BT Sport to be included which meant the MaxIt package and was quoted £58 pm, which I refused and asked for services to be cancelled as I was looking at a deal elsewhere. Got a call from Cancellations team offering M200/MaxIt TV/ Talk Weekend for £41 pm. Delighted with that

SteveVy

not too sure if I got a good deal...

I was paying £56.50 for Maxit TV + Second Box + M200 Broadband + Telephone, my bill was set to go up to £90

I rang up and spoke to someone in retention and told them I would be interested in having faster broadband and a sim card, I spoke to someone who said the best price they could do would be £71..I said I would think about it. I called back a few days later and was told the previous person I spoke to priced it wrong..it should be £81 as they forgot to add the second box. However, as a good will gesture they would honor it at £71 so I went ahead...

I am now paying £71 for Maxit TV + Second Box + M350 + Telephone + 5GB SIM  (New customers would be paying £69).

I really wanted to join Sky but there Broadband isn't quick enough...I am lucky enough to live in an area with native FTTP but I feel 150MB will feel a little slow when I've been using 200mb for the past 12 months.