Virgin Media retention deals (post your haggling successes)

Anon

sabotage3d said:

Anon said:

sabotage3d said:

Hi guys. Thanks to this thread I managed to haggle, but I didn't get the best deal. I was on £29 for M100, Mixit TV and Phone. It was going up to something ridiculous like £59 per month. I called the cancellation team they offered £35 for the same package I said I need to think about it. Then I called them again a few hours later I was waiting for like 20 minutes and then someone actually called me from the same number which was odd. He offered me £30 for the same package which I accepted. Can I still cancel this and wait for the proper retention team or it is too late now?

My understanding is your new deal has started a new contract, so you have the 14 day cooling off period to cancel without penalty.

As it is new contract if I cancel would I be contacted by the retention team or it is too risky?

Yes I believe they would still contact you - if all else fails you can always cancel a cancellation and try again.

sabotage3d

Anon said:

sabotage3d said:

Anon said:

sabotage3d said:

Hi guys. Thanks to this thread I managed to haggle, but I didn't get the best deal. I was on £29 for M100, Mixit TV and Phone. It was going up to something ridiculous like £59 per month. I called the cancellation team they offered £35 for the same package I said I need to think about it. Then I called them again a few hours later I was waiting for like 20 minutes and then someone actually called me from the same number which was odd. He offered me £30 for the same package which I accepted. Can I still cancel this and wait for the proper retention team or it is too late now?

My understanding is your new deal has started a new contract, so you have the 14 day cooling off period to cancel without penalty.

As it is new contract if I cancel would I be contacted by the retention team or it is too risky?

Yes I believe they would still contact you - if all else fails you can always cancel a cancellation and try again.

Great thank you. Will report back.

sabotage3d

Do you guys think this is a good deal?

Lord_Dante

I have notice on the 18th July. Call back from retentions on the 19th . I had 100mb, calls weekend's and basic T . I was paying £56.50. I got rid of the phone and TV and just kept the 100mb for £26 a month. 

samal

Hi, my experience 
Agreement coming to an end 25th Jul, called on Saturday,  150 - options 1-1-4-4 "Thinking of leaving", answered with 15 min, I was ok with that. After couple of minutes discussion £61 for my current package:  Fun TV (L).  M100 Fibre Broadband &  Talk More Anytime
Said I will call back next week
.Is this a good deal ?

Barny1979

My service was installed 29th July 2019, when should I expect the new offer? Contract start date was 24th May. Welcome Offer - 12 Month Saving Ends on 25-JUL-20

mits999

samal said:

Hi, my experience 
Agreement coming to an end 25th Jul, called on Saturday,  150 - options 1-1-4-4 "Thinking of leaving", answered with 15 min, I was ok with that. After couple of minutes discussion £61 for my current package:  Fun TV (L).  M100 Fibre Broadband &  Talk More Anytime
Said I will call back next week
.Is this a good deal ?

Thats very expensive should be max £40 I would cancel and await outbound call back 

mits999

Barny1979 said:

My service was installed 29th July 2019, when should I expect the new offer? Contract start date was 24th May. Welcome Offer - 12 Month Saving Ends on 25-JUL-20

Once you have been switched off you need to wait 30 days then your edible for new customer offers 

Barny1979

mits999 said:

Barny1979 said:

My service was installed 29th July 2019, when should I expect the new offer? Contract start date was 24th May. Welcome Offer - 12 Month Saving Ends on 25-JUL-20

Once you have been switched off you need to wait 30 days then your edible for new customer offers 

Hi, sorry, not looking to be switched off, asking when I am likely to get the new contract offer for when this one expires.

only_mee

Only when you put in the cancellation, will the better offers come in