Virgin Media retention deals (post your haggling successes)

Anon

Barny1979 said:

mits999 said:

Barny1979 said:

My service was installed 29th July 2019, when should I expect the new offer? Contract start date was 24th May. Welcome Offer - 12 Month Saving Ends on 25-JUL-20

Once you have been switched off you need to wait 30 days then your edible for new customer offers 

Hi, sorry, not looking to be switched off, asking when I am likely to get the new contract offer for when this one expires.

Your discount ends at the end of 12 months, after which if you do nothing your price will shoot up to the standard tariff (double check - your contract normally tells you the date your promotional credits end and the standard price is normally eye watering due to how they do their bills) and it is then a rolling 30 day contract. 

30 days before the end of your 12 month contract you need to phone up to cancel to avoid dropping into the higher price - the inbound team rarely have any decent offers. Outbound retentions team will likely call you with a better offer.

Barny1979

only_mee said:

Only when you put in the cancellation, will the better offers come in

So does my new contract just kick into the usual monthly price without the 12 month new discount?

only_mee

Barny1979 said:

only_mee said:

Only when you put in the cancellation, will the better offers come in

So does my new contract just kick into the usual monthly price without the 12 month new discount?

Yes it will

Barny1979

only_mee said:

Barny1979 said:

only_mee said:

Only when you put in the cancellation, will the better offers come in

So does my new contract just kick into the usual monthly price without the 12 month new discount?

Yes it will

Thank you 

Barny1979

Our Bigger Sports and Cinema in HD bundle is a perfect fit for you.

Now

This includes:
• Our M300 Fibre Broadband with average download speeds of 381Mbps.

• With over 240 channels including all the Entertainment Picks, BT Sport in 4K Ultra HD and top Sky channels in HD.

•Sky Sports and Cinema in HD collection.

• Enjoy inclusive anytime calls to UK landlines and UK mobiles, plus inclusive to 0845 and 0870 numbers.

• You have a 14 day cooling off period, so you can experience just how much better Virgin’s services are!

You will have all of these amazing package for only £99/month for 12 months contract and £138 ongoing.
Is this decent?

mits999

Barny1979 said:

Our Bigger Sports and Cinema in HD bundle is a perfect fit for you.

Now

This includes:
• Our M300 Fibre Broadband with average download speeds of 381Mbps.

• With over 240 channels including all the Entertainment Picks, BT Sport in 4K Ultra HD and top Sky channels in HD.

•Sky Sports and Cinema in HD collection.

• Enjoy inclusive anytime calls to UK landlines and UK mobiles, plus inclusive to 0845 and 0870 numbers.

• You have a 14 day cooling off period, so you can experience just how much better Virgin’s services are!

You will have all of these amazing package for only £99/month for 12 months contract and £138 ongoing.
Is this decent?

A tad expensive for that money they should give you 500 broadband, extra box, kids pack and anytime calls

amyc1987

Do Virgin always call you to offer a better deal after you put your cancellation request through?

i rang them yesterday to cancel my contract, they then said “we’ll make you one final offer”. The offer they made is still more than I can afford to / want to pay so I’ve gone ahead with my cancellation. So will Virgin still contact me to make me another offer to keep hold of me, or have I really had my final offer? 

only_mee

Yeah, they will call within the 30 days.
Also noticed from now on all virgin contracts are 18 months, not 12 months as they were previously.

Dave360180

I don’t think they always call. For me, they didn’t call last time around and I’ve been waiting about a week for them to call this time round. 

Zandoni

I got a call and accepted their new offer. The guy on the phone said that soon contracts will be going to 18 months although he was offering 12 months. When I got the contract it stated 12 month contract and 18 months for the deal.