Virgin Media retention deals (post your haggling successes)

mits999

Zandoni said:

I got a call and accepted their new offer. The guy on the phone said that soon contracts will be going to 18 months although he was offering 12 months. When I got the contract it stated 12 month contract and 18 months for the deal.

What was the offer?

amyc1987

only_mee said:

Yeah, they will call within the 30 days.
Also noticed from now on all virgin contracts are 18 months, not 12 months as they were previously.

Fingers crossed then!

Dave360180

Guy just called from an 07 uk mobile number. I missed it but they text and emailed too. Offered 100mb fibre only for £26 or 70mb (?) for £21 which I went for. Will see if it comes thru in contract. 

Zandoni

mits999 said:

Zandoni said:

I got a call and accepted their new offer. The guy on the phone said that soon contracts will be going to 18 months although he was offering 12 months. When I got the contract it stated 12 month contract and 18 months for the deal.

What was the offer?

£42 for M200 broadband and Talk more anytime, best I could get on the phone was £50.

The deal that expired was £40

Anon

Zandoni said:

mits999 said:

Zandoni said:

I got a call and accepted their new offer. The guy on the phone said that soon contracts will be going to 18 months although he was offering 12 months. When I got the contract it stated 12 month contract and 18 months for the deal.

What was the offer?

£42 for M200 broadband and Talk more anytime, best I could get on the phone was £50.

The deal that expired was £40

That seems very expensive for broadband and phone only, compared to the new customer deals and what others have reported achieving from retentions. If you search Virgin Media on HotUKDeals and look on places like USwitch and MSE you can see the deals available for broadband from various suppliers to compare, plus remember Quidco and Topcashback or giftcards can be a bonus when switching.

With 18 month contracts now too you, it may be worth checking again - I understand you have A 14 days cooling off period if entering a new contract, so could cancel this deal and leave if required to secure a better deal.

Zandoni

Anon said:

Zandoni said:

mits999 said:

Zandoni said:

I got a call and accepted their new offer. The guy on the phone said that soon contracts will be going to 18 months although he was offering 12 months. When I got the contract it stated 12 month contract and 18 months for the deal.

What was the offer?

£42 for M200 broadband and Talk more anytime, best I could get on the phone was £50.

The deal that expired was £40

That seems very expensive for broadband and phone only, compared to the new customer deals and what others have reported achieving from retentions. If you search Virgin Media on HotUKDeals and look on places like USwitch and MSE you can see the deals available for broadband from various suppliers to compare, plus remember Quidco and Topcashback or giftcards can be a bonus when switching.

With 18 month contracts now too you, it may be worth checking again - I understand you have A 14 days cooling off period if entering a new contract, so could cancel this deal and leave if required to secure a better deal.

I'm pleased with the deal, a new customer with M200 broadband and talk weekend will pay £40pm + £35 setup fee.

I have Talk More Anytime which would be an extra £8pm for a new customer.

leew

Got my email here, £39.73 seems a tad much for just m100 broadband only. Discount ending on 23/01/2021 after which your monthly bill will be £39.73.

What’s changing

Your package until 22/07/2020 £25.73 a month Your package from 23/07/2020 £25.73 a month

Saga

My 12-month contract lapsed in April but I had forgotten and somehow missed my calendar notification (duh!).

I have a Mix Bundle (~171 TV channels, VIVID 100 fibre broadband @ 100 Mbps, weekend calls).  I tried to renew but the "best they could offer" was £42/mth. Do you think it's possible to get a better deal than this?

JJ_Egan

Yes read thread  / start ISP swap .

Ian_W

My VM contract was due to end later this month and I received the email stating it would increase from £86pm to £132.50pm. Realising this was on its way I'd read up the most recent pages of this thread in advance and thought I'd need to take it to the wire and give notice to leave to get a decent offer.

Couldn't be further from the truth, I got a very reasonable deal simply by ringing them with the Sky new customer price and asking them to get close to it.

By way of background we had been with Sky since before digital in the 90's, I want the sports channels and the missus wants her lifestyle channels so we were captive to Sky until recent times. I've always shopped around for BB deals but even after FTTC was installed never felt our speeds were good enough to give us a stable TV over t'internet set up.

In early 2019 large swathes of the town were cabled by Virgin and when their salesman called I was offered M200, maxit TV with Sports HD (Sky & BT), multiroom and weekend phone calls for £86. At the time Sky was costing circa £110pm for TV and BT (after allowing for cashback and a £150 prepaid Mastercard) about £18pm net for BB. So quite a saving!

Before phoning VM I got a Sky new customer price for the same package (obviously slower BB, which isn't a concern) of £97 with £130 cashback netting that down to about £90pm. Rang Virgin, pressing the right options for leaving and waited 25 minutes (thanks to covid-19!) before speaking to a very helpful Geordie guy who wasn't at all disinterested, told him I didn't mind dropping BB speed and losing Sky cinema but wanted the rest of the package for the Sky price or as near as he could get.

He went though a few packages and came up with one matching what I wanted that retained M200, the TV set-up I wanted and included a Virgin mobile SIM for £95pm. I'm on a cheap SIM only deal with ID mobile but porting to Virgin saves me £4pm so the deal is within £1 of Sky's new customer price net of cashback. No haggling, no brinksmanship, no real hassle. Whether I was lucky with the operator I got or whether it was a fluke of timing I really don't know but I'm happy with that price for the next 18 months. Over that time it will have saved me £675 over the original renewal quote and includes a better SIM which saves a further £72. Not bad for 45mins in the phone!