Virgin Media retention deals (post your haggling successes)

tazdev

I recently left VM after 5 years (BB & phone only). It may be of interest to know that they only offered their best price AFTER I signed up with a competitor.

They rang me with their offer when PlusNet contacted them to transfer my phone number. Offered me broadband only - for £19/50mb or £24/100mb. Considerably less than nearly £40 they originally quoted.

I should have taken it on reflection, but was so fed up having this annual haggle with VM, sometimes twice a year, and would have needed to cancel with PlusNet & wait for my initial payment back.
Give it 18 months, when my "fixed price" contract comes to an end, I'll be shopping around again.

I'm sure VM gets lots of customers threatening to cancel every day, if you've been with them for 15 years they probably think you'll likely stay.
Apart from needing the sport channels, I don't think it's worth paying for Virgin or Sky TV anymore. I've used my Sky dish & box as a Freesat service for about 7 years until I bought a new smart tv with built-in freesat.

iPlayer & ITV/ch4/ch5 apps work flawlessly with the speed of VM, streaming seems to be taking over from watching live TV & recording imo. Then add Netflix / Amazon / others, you'll have more TV to watch than hours in the day!

Enterprise_1701C

We stayed with VM last time when they offered us our current deal for £22pm. Then when that finished it doubled. We can't leave at the moment because we can't risk losing the phone, but we will be leaving them just around Christmas time and jumping to Sky. We have been offered the very basic Sky+ box, broadband and phone (complete with 7 day calls to geographical numbers and UK mobiles for £26 a month guaranteed for 3 years. Saves a lot of hassle.

So even if VM offer us a good deal we will not be staying with them.

[Deleted User]

Enterprise_1701C wrote: »

We stayed with VM last time when they offered us our current deal for £22pm. Then when that finished it doubled. We can't leave at the moment because we can't risk losing the phone, but we will be leaving them just around Christmas time and jumping to Sky. We have been offered the very basic Sky+ box, broadband and phone (complete with 7 day calls to geographical numbers and UK mobiles for £26 a month guaranteed for 3 years. Saves a lot of hassle.

So even if VM offer us a good deal we will not be staying with them.

Is that HD+ box just for receiving Freesat from Sky? I saw on another thread they were giving HD+ boxes to BB customers, I presume the recording is disabled?

The 3 year guarantee is interesting, that's for standard broadband I'm guessing?

Enterprise_1701C

Colin_Maybe wrote: »

Is that HD+ box just for receiving Freesat from Sky? I saw on another thread they were giving HD+ boxes to BB customers, I presume the recording is disabled?

The 3 year guarantee is interesting, that's for standard broadband I'm guessing?

It does have the recording function, it does not include any Sky channels ironically, but we don't have them at the moment and are not worried about that.

It is standard broadband, but we are half a mile from the exchange and about 50 yards max from the cabinet so whilst we will see a drop in speed it will still be OK.

The silly thing is we go to customers with standard broadband and their speed seems absolutely fine in use (we are in the IT/Telecoms trade) but if VM strangles our speed down to say 30 or so it seems slower than the standard broadband speeds, reaction times of the pages are definitely slower.

joshtbh

emeraldbugle wrote: »

Currently on

TV Big Bundle
BB 100Mb
PH weekend
£37 per month but increased to £59.

They've offered the same
12 month contract: £36 for 6 months and £39.50 for 6 months

Or with
BB 200MB
12 month contract: £40.50 for 6 months and £44 for 6 months

or with
BB 1GB
12 month contract: £48.50/month + £5 for new Hub

I've had to go for the 1GB, intrigued if it will really be that fast!

1Gbps!!! I can only get 350Mbps here.

My contract ran out on Friday, am I in the right position to give it a go and ring up now? Last year seems ages ago, I can't remember what I did and when!

I'm now up to £63.50/month for 100Mb, Player TV, Talk weekends and an extra V6 Tivo (2 TiVo's in total) :eek:

tazwhoever

I'm with VM -
BB M50 and Phone weekends. After mid Feb next year, the price would be sky high.

I want to stay with VM but the current price or through third party like car phone warehouse, etc.

Finally when I can phone VM so they have 30 days notice? I mean exactly 30 days or 40 days before?

Thanks

fondue

Current

Fun Bundle
£67.00

Television:
Fun TV (L)
TiVo Monthly Fee
Broadband:
M100 Fibre Broadband
Loyalty Customer
Discount
Telephone:
Talk Weekends
Fully Itemised Billing
Telephone Line Rental
Promotions & discounts
Cr £15.00

£52 per mth

Offered £47 per mth

If I knocked TV off - £42 per month. I only use the BB and hardly watch TV.

davidayton

Current - Basic TV package, 100Mb Broadband and Talk Weekends.
Price went from £35 to £59 in August - I called to re-negogiate then, but I hadn't realised they had started a new 12 month contract in December when I moved house, so was told then there was nothing I could do.
Called to cancel yesterday, was told best available price was £38 to keep all services, or £42 for only broadband - don't have a phone plugged into the landline, and don't watch any channels not available on Freeview. Said this was still too expensive and agreed to cancel.
Got a call from retentions today - offered £34 to keep all services, or £25 per month for broadband only, for 18 months!
As there isn't even fibre to the cabinet where we live yet, everyone else only able to offer 3-7Mb broadband speed, so very happy with this offer from Virgin.

truescot

I know I'm not ENTITLED to any fabulous deal, but really cant believe how unsuccessful I've been.

Currently on Full House + Sky Sports + 200BB + Talk Weekends and an extra box. Was £110ish and don't even use half the channels.

Phoned to cut everything back to the basic, offered £53, but see lots of people getting prices in the £30s so cancelled, genuinely intending to switch to another provider in 30days. Life events have meant I've not had the chance, but phoned BT tonight (7 days till cut off), who offered £34.99 for Classic bundle plus weekend calls.

Phoned VM, and absolutely no attempt to keep me. Now £59, but first lady put me through to "specialist team" - still £59!! For Freeview channels, basic BB and weekend calls. No movement - take it or leave it.

Surely this is too much? Don't know what to do now as I have no time to organise BT / Sky and need the internet but think I'm being take for a ride...:(

custardy

truescot wrote: »

I know I'm not ENTITLED to any fabulous deal, but really cant believe how unsuccessful I've been.

Currently on Full House + Sky Sports + 200BB + Talk Weekends and an extra box. Was £110ish and don't even use half the channels.

Phoned to cut everything back to the basic, offered £53, but see lots of people getting prices in the £30s so cancelled, genuinely intending to switch to another provider in 30days. Life events have meant I've not had the chance, but phoned BT tonight (7 days till cut off), who offered £34.99 for Classic bundle plus weekend calls.

Phoned VM, and absolutely no attempt to keep me. Now £59, but first lady put me through to "specialist team" - still £59!! For Freeview channels, basic BB and weekend calls. No movement - take it or leave it.

Surely this is too much? Don't know what to do now as I have no time to organise BT / Sky and need the internet but think I'm being take for a ride...:(

Have they not been phoning you?
I cancelled a few days ago and have had 3 calls a day since. not answered as ive hurt my back and CBA playing the game just now.