Virgin Media retention deals (post your haggling successes)

DonnySaver

Moneyineptitude wrote: »

Never "presume" anything. Get it in writing exactly what is offered and over what timescale BEFORE you agree to the offer.

Use the word "misold" to them and they will soon change their mind!


I'm still waiting for a call back from "retentions" or the "customer win back" team - nothing yet ...

Rachel_123

DonnySaver wrote: »

Use the word "misold" to them and they will soon change their mind!


I'm still waiting for a call back from "retentions" or the "customer win back" team - nothing yet ...

Spoke to someone in billing who agreed with me that it should have been made clear the discount was only 9 months and the difference is being credited back to me. He also sorted out my monthly amount bring incorrect and I’m now down to £71 a month !!!128077;

DonnySaver

I actually got a call from the retentions team last night!


I told them I could get 36Mbps fibre and landline with PlusNet again and they offered me 50Mbps (don't need 100) and landline for £24 (2 days ago I was offered it for £35).


I've accepted their offer - I'm happy with that.

carlosftw

Called up for the second time. Was offered:

mix tv package
100 broadband
talk weekends

£40 a month for 12 months, but with a month free (£40 credit). Happy with this (was paying £32 a month for same things but the basic 'player tv' on the new customer offer).

victor2

DonnySaver wrote: »

I actually got a call from the retentions team last night!


I told them I could get 36Mbps fibre and landline with PlusNet again and they offered me 50Mbps (don't need 100) and landline for £24 (2 days ago I was offered it for £35).


I've accepted their offer - I'm happy with that.

Sounds like a reasonable deal. With 50Mbps download, you only get 3Mbps upload, where you get 6Mbps upload with 100 down.
That can be an issue for some people. VM are actually behind many other fibre offerings on that. I've even had their CS reps tell me I will get 10% of the download speed as upload. I had to point them in the direction of their own published documents to make them realise they were wrong.
Apparently VM are testing giving 10% of the download speed as the upload speed though, but nothing reflecting that is offered yet AFAIK.

A_Nice_Englishman

victor2 wrote: »

Sounds like a reasonable deal. With 50Mbps download, you only get 3Mbps upload, where you get 6Mbps upload with 100 down.
That can be an issue for some people. VM are actually behind many other fibre offerings on that. I've even had their CS reps tell me I will get 10% of the download speed as upload. I had to point them in the direction of their own published documents to make them realise they were wrong.
Apparently VM are testing giving 10% of the download speed as the upload speed though, but nothing reflecting that is offered yet AFAIK.

It would be nice if you could choose your up/down ratio to suit your needs. I have no idea whether the technology supports that though.

Anon

Moneyineptitude wrote: »

Never "presume" anything. Get it in writing exactly what is offered and over what timescale BEFORE you agree to the offer.

Good luck with that - Virgin rarely provide you with the deal in writing. The contract sometimes reflects what you agreed or not, depending on how they have applied the deal to your account (whether credits, loyalty discounts etc).
It is annoying as you are rarely sure whether it has been applied correctly until your bill.

den169

I record everything with Virgin ,I have been lied to before.In fact in january we moved to our sons house while we downsized and looked for a bungalow.Thay absolutley gauranteed my contract would continue and not start again,Then when we did get a house i rang to cancel as my deal was ending they told me i would have to pay £240 to get out of contract because when i moved it started a new 12 month contract,First one i spoke to would not budge even though i played the recording of them telling me i would not start a new contract,Iput the phone down rang again and demanded to talk to a supervisor he listened to my recording apologised and sorted me a new deal.
Record everything its the only safe way.Without that recording i would have been tied to january next year with a £20 a month increase.

gunner786

Phoned today to renew and haggle.
Currently
70mb internet
Talk anytime £50.

Offered me 100mb net mix tv bundle + talk anytime for £44.

Dont need the tv and he wasnt budging so gave my notice.

ChrisK....._3

Virgin are a bunch of crooks - I used to write to the forums regularly and my signature was "NEW CUSTOMERS ONLY" - Virgin do not and never have valued existing customers - The annoyance was a Virgin web page published in the backlash of all these complaints that basically said that ALL Virgin Customers have access to ALL Virgin deals and if you are not benefitiing from the advertised deals then you need to talk to an advisor. This web page was to pay lip-service to them valuing existing customers and was buried were nobody could eve find it. Of course if you contact customer service you just got "NEW CUSTOMERS ONLY" irrespective of the reference to that page. I eventually left the scheming, caniving back street operators and would more likely let my daughter buy a second hand car off "Honest Johns Used Cars"

cjane wrote: »

[FONT=&quot]A couple of days ago I spent nearly an hour on the phone trying to get my package which is xl tv broadband + unlimited calls bill reduced from over £75.00. I compared various companies through uswitch and the best offer I found was actually Virgin at £42.00 + line rental for 12 months, but of course this was for new customers and then being told by two of your customer advisers that they could not reduce my account and the best they could do was £60.99 for 12 months!!. I played the I have been with virgin for 9 years!! yes 9 and have three mobile phone contracts with you so in my mind why does this not count for nothing, no loyalty at all! I even told them I have now been on the moneysaving experts website and a lot of people on the forum are complaining about virgin and are leaving due to this price increase and I think I may have to do the same. Is it the last straw to get there attention say your going to leave? Please can anyone let me know what to do [/FONT]