Virgin Media retention deals (post your haggling successes)

Marvel1

thor wrote: »

It does seem to be the general feeling at the moment that VM are less invested in keeping heavy users with decent deals but what constitutes a 'heavy user'? On average I download less than 5 gigs a month which in these days of streaming, I think is not a lot. I really don't want to cancel but I might actually go through with it the next time I give them my notice and come back l2 months later as a new customer.

That's very low, I had my statement over 3 months it was 900GB

Marvel1

Rev wrote: »

I!!!8217;m a very heavy user. Apparently average 900gb a month. They called me within two days of cancellation and offered me £22 for 200mb bb.

:eek:

They were happy to see me go.

Rev

cjdavies wrote: »

:eek:

They were happy to see me go.

I was expecting more tbh, it's £1 cheaper than I was paying last year. And the discount is for 18 months.

tg99

My !!!8216;value statement!!!8217; (had never received one before this) said I!!!8217;d used 55GB Dec 17 - Feb 18.

I!!!8217;ve been doing the cancelling game for about 6-7 years now and always had a call from outbound retentions within a few days. Hopefully it continues!

t1redmonkey

carlosftw wrote: »

Been on Vivid 100 (£32pm). Contract coming to an end soon.

Called and got through to cancellations. Offered the same package for another 12 months for £35. I pointed out that new customers can get it for £29, and that I would be happy paying £32 but only if I could have more channels (mix bundle would've been nice).

They wouldn't budge. Have opted to 'think about it' but now wondering whether I should have just cancelled? The guy did say that if I cancelled now, I couldn't get this £35 offer again (which I think is a load of rubbish).

Thoughts people?

I got told the same when I phoned in February to cancel during my initial conversation with them. Then I said I'd cancel anyway, and proceeded to contact Vodafone to arrange a contract with them.

Then I got called back by Virgin a few days later to offer me a beter deal. I ended up accepting a £28/month offer from them, and they also gave me 2 months free I believe so worked out at something like just under £24/month for the next 12 months.

sionyboy

I want the Full House package for <£50 a month (currently available to new customers for £55). Is it feasible to expect retentions to offer deals that are better than what new customers would get?


Started the cancellation merry-go-round yesterday, so hoping to get a call in the next few days, with a better deal than what the cancellations team offered me (Full House for £65 a month).

(Currently on the Mix TV / 100MB / Weekend Evening Calls package for £52.50 a month, loyalty discounts expired)

Rachel_123

Phoned again today and have settled on:
Full house tv and sky sports
100mb broadband
No idea what phone package

For £73 a month and £50 credit off next bill.

We are heavy broadband users so reasonably happy with this.

DonnySaver

I just called VM and chose the "thinking of leaving us" option.
I'm on 100Mbps fibre and pay £36.47/month at the moment.
The advisor offered to bring it down to £36 (gee thanks) for 100Mb or £35/month for 50Mb (gee thanks again).
Said I wasn't interested and then they offered £50 credit - I refused that too. Told them I was going to PlusNet for £24.99 a month.
They accepted my 30 days notice there and then.


Going to put order into PlusNet now ( see what VM do after that) ?

Rachel_123

Rachel_123 wrote: »

Phoned again today and have settled on:
Full house tv and sky sports
100mb broadband
No idea what phone package

For £73 a month and £50 credit off next bill.

We are heavy broadband users so reasonably happy with this.

The saga continues

Contract has arrived via email, the monthly amount is higher than agreed, and the discount is only for 9 months, I presumed it was for 12.

[Deleted User]

Rachel_123 wrote: »

the discount is only for 9 months, I presumed it was for 12.

Never "presume" anything. Get it in writing exactly what is offered and over what timescale BEFORE you agree to the offer.