Virgin Media retention deals (post your haggling successes)

DCFC79

jone111 wrote: »

100 meg
weekend calls
50 pounds credit
with the entry tv package.

For 36£

They said this is their best price, what do you think. If it is not good i will move to bt.

Whats an equivalent package at BT like ?

Are you a current VM customer ?

Rev

Just put my cancellation in after 40 minutes of crappy CS insisting I was still in contract till Jan. Funny how when I told them I'd found the contract and would be happy to email it they discovered it was a mistake on the system.

Still the service is top notch. So hopefully they call back. Although I am getting sick of the terrible customer service so contemplating switching.

The_Boss

Poor experience with Virgin Media loyalty last week, who offered me a deal that would cost more than the standard customer pays.

My monthly price for TV M, phone, broadband, Sky Sports/Movies and BT Sports recently went up to £120/month. I called to cancel and was told it was because of the way the package had been originally structured, but if I changed to TV XL I'd get the same as I already have with more TV channels for £90/month. I continued to cancel as I thought the loyalty department would offer better when they called.

Three days later a very disinterested person in loyalty called me and said they could offer better deals - their offer was the same TV package as I have now for £95/month and would not budge even though I told them I had received a better standard offer over the phone (more channels, and for less) and that it seems my package has been structured inefficiently. Said that was the best they could do. So I told them to proceed with cancellation.

Do the loyalty team only phone once? If so, I'm going to start to make arrangements to get Sky instead to save some money.

Fanstown_girl

I just called up and was offered

Full house TV
200 broadband
weekend calls

for £61 pm down from £85

Rev

Well that was quick. Call back today £22 for 200 meg BB.

Happy with that £1 less than I was paying last year. And the discounts run for 18 months.

flossie217

My loyalty discount ends in a couple of days so I phoned this morning wanting a new discount or to cancel all services. I wasn't offered a price I was willing to pay or could afford so asked for the cancellation to go ahead. The customer service rep proceeded to tell me that it would cost £120 to have a BT line installed regardless of which company I chose and that this is hidden within the details. Please can you tell me who was right him or me? I have been quoted installation fees from free to £85, Never £120. Often this fee can be compensated for through topcashback.
I do have a BT line which hasn't been active for the 20 odd years I've been with cable services.

I ended up with 70 BB
Player TV
Anytime calls
for £39.49 on a 12 month contract which is what I wanted but it was a very frustrating phone call.
I'd like to know about the £120 comment though.

Rev

flossie217 wrote: »

My loyalty discount ends in a couple of days so I phoned this morning wanting a new discount or to cancel all services. I wasn't offered a price I was willing to pay or could afford so asked for the cancellation to go ahead. The customer service rep proceeded to tell me that it would cost £120 to have a BT line installed regardless of which company I chose and that this is hidden within the details. Please can you tell me who was right him or me? I have been quoted installation fees from free to £85, Never £120. Often this fee can be compensated for through topcashback.
I do have a BT line which hasn't been active for the 20 odd years I've been with cable services.

I ended up with 70 BB
Player TV
Anytime calls
for £39.49 on a 12 month contract which is what I wanted but it was a very frustrating phone call.
I'd like to know about the £120 comment though.

I have the same. No phone line besides an old BT one disconnected a good few years ago. Vodafone quoted me £60 to install a new line yesterday when I called them.

Anon

flossie217 wrote: »

My loyalty discount ends in a couple of days so I phoned this morning wanting a new discount or to cancel all services. I wasn't offered a price I was willing to pay or could afford so asked for the cancellation to go ahead. The customer service rep proceeded to tell me that it would cost £120 to have a BT line installed regardless of which company I chose and that this is hidden within the details. Please can you tell me who was right him or me? I have been quoted installation fees from free to £85, Never £120. Often this fee can be compensated for through topcashback.
I do have a BT line which hasn't been active for the 20 odd years I've been with cable services.

I ended up with 70 BB
Player TV
Anytime calls
for £39.49 on a 12 month contract which is what I wanted but it was a very frustrating phone call.
I'd like to know about the £120 comment though.

We had an old BT line that had not been used in 10 years since moving in - we paid £9.99 delivery and no activation fees for BT installation including fibre broadband. As it happens we cancelled after install and returned to Virgin as new customers (in my wife's name) getting £220 Cashback and a new customer offer.

Marvel1

F

flossie217 wrote: »

My loyalty discount ends in a couple of days so I phoned this morning wanting a new discount or to cancel all services. I wasn't offered a price I was willing to pay or could afford so asked for the cancellation to go ahead. The customer service rep proceeded to tell me that it would cost £120 to have a BT line installed regardless of which company I chose and that this is hidden within the details. Please can you tell me who was right him or me? I have been quoted installation fees from free to £85, Never £120. Often this fee can be compensated for through topcashback.
I do have a BT line which hasn't been active for the 20 odd years I've been with cable services.

I ended up with 70 BB
Player TV
Anytime calls
for £39.49 on a 12 month contract which is what I wanted but it was a very frustrating phone call.
I'd like to know about the £120 comment though.

Vodafone charge £60 (waiting for mine to be installed), screw Virgin now they didmt me anything, if anything charging me more for less that is posted here.

karlie88

Use the following new customer deal as leverage to get a better deal with cancellations.



Also use code BRB745M to get £50 credit added to your account.

So that's the Player TV Bundle with V6 box, weekend calls and 100mb internet for an effective £15.50 per month.

Above offer is via Quidco Compare and thanks to HUKD users MajesticUnicorn and centrix for highlighting this offer.

Good luck.