Add your feedback on energy supplier Iresa

ASavvyBuyer

miniemma wrote: »

.. have become twitchy as DDs are being taken left right and centre -

How many DD's are Iresa taking from your account?
There should only be one per month; the first one 3 days after the cooling off period and usually the monthly one on about 20th of the month.

Norman_Castle

Hengus wrote: »

I think that people are worrying un-necessarily about the switching process. It can take suppliers some weeks to set up an online account after a transfer of supply - particularly, for gas where third parties (transporters) are involved.

I think people are concerned by the slow updates of meter readings which makes it appear there is a problem with their account. Have there been any actual problems mentioned by the late appearance of readings?
I'm with Zog for my gas. All you can do on their website is input readings. There is no history of readings available so there is no apparent delay in them acknowledging readings so nothing to worry about.

Customer services cost money. I suspect Iresa could improve theirs but the cost would be added to customers bills.

System

Norman_Castle wrote: »

I think people are concerned by the slow updates of meter readings which makes it appear there is a problem with their account. Have there been any actual problems mentioned by the late appearance of readings?
I'm with Zog for my gas. All you can do on their website is input readings. There is no history of readings available so there is no apparent delay in them acknowledging readings so nothing to worry about.

Customer services cost money. I suspect Iresa could improve theirs but the cost would be added to customers bills.

They are right to keep an eye on things. I did have an issue with my gas account set up in December when by some means unknown to me, Iresa managed to 'post' a host of meter readings that I had provided to my old supplier. I suspect that this was down to the fact that the two suppliers were trying to agree an opening/closing meter reading as I failed to provide one because Iresa managed to send an e-mail asking for a meter reading 23 days after the actual date of transfer - or so I thought. In truth, their system had generated a request for a reading for 28th December 2015!! Iresa's use of US date formats just added to my confusion.

Zog was trying to be helpful by giving Iresa my last 4 weekly meter readings. Iresa, for its part, got itself into a complete muddle that has yet to be fully resolved.

That said, I know to a Penny how much I owe them based on the correct CV of course.

BristolBird

Not a great experience with Iresa. Recently switched dual fuel from nPower to Iresa as they were the cheapest fixed deal. Electricity changed over OK on 19 Feb but Gas didn't. Had to email them several times (as each time I tried phoning there was always 30+ others in waiting queue so I didn't hold on!). Eventually Iresa changed over gas on 13 March. Last year I changed from eon to npower with no hitches.

lisaweirl

Interestingly Iresa brought the cooling off period to my attention indicating that I could waive it, which was why I stated that I did wish to.

Whichever way you look at it, there's a significant level of incompetence here on Iresa's part. The other interesting thing is that I started to look into switching mid- January and was advised by one of the switching services that I only needed to give 3 weeks notice and I shouldn't do it too early or would lose the advantage of my more favourable previous fixed price tariff with Eon. Clearly this wasn't accurate either.

So, all providers do it differently. How can this be be monitored then rectified, because it still feels too difficult for the customer to get the switching service right with smaller suppliers.

icharus

Like some have said on this thread, the gas changeover and billing seems to be a problem with Iresa.

I switched on 12 January and the gas changeover took until 17 February. I have provided meter readings but still no trnsaction showing on my account.

Their systems disturb my peace of mind a little. If a comparable deal came along with a more efficient company, I would switch, just in case there are problems ahead!

youravinalarrrf

icharus wrote: »

Their systems disturb my peace of mind a little. If a comparable deal came along with a more efficient company, I would switch, just in case there are problems ahead!

I think the more worrying picture here is just how much longer Ofgem are going to tolerate Iresa being unable to provide adequate levels of Customer Service and Complaints Handling.

If you combine those with the schoolboy error they've already made with the Calorific Value calculation and their current inability to bill customers for gas usage I can't see it being much longer before Ofgem will be forced to act and fine Iresa and also possibly remove their ability to sign up any more new customers until they resolve these issues.

The main worry is that Iresa have obviously already cut their profit margins to the bare minimum and if either of these things were to happen even a small fine may well be enough to make Iresa insolvent and bankrupt them.

Norman_Castle

lisaweirl wrote: »

Interestingly Iresa brought the cooling off period to my attention indicating that I could waive it,

From your previous post the cooling off period had passed so it was to late to waive it.

https://www.ofgem.gov.uk/sites/default/files/docs/2014/10/cooling_off_background_paper.pdf

2.1.
The Regulations provide for a 14 calendar day cooling off period for gas and electricity consumers
4. This cooling off period cannot be waived.

System

youravinalarrrf wrote: »

I think the more worrying picture here is just how much longer Ofgem are going to tolerate Iresa being unable to provide adequate levels of Customer Service and Complaints Handling.

If you combine those with the schoolboy error they've already made with the Calorific Value calculation and their current inability to bill customers for gas usage I can't see it being much longer before Ofgem will be forced to act and fine Iresa and also possibly remove their ability to sign up any more new customers until they resolve these issues.

The main worry is that Iresa have obviously already cut their profit margins to the bare minimum and if either of these things were to happen even a small fine may well be enough to make Iresa insolvent and bankrupt them.

An update from you to Ofgem might be helpful. The longer this goes on, the more difficult it will be for Iresa to resolve the problem. I have told Ofgem and the EO that I am not prepared just to accept a notional credit. All bills should be reversed and re-issued to make it easy for customers to check that they have been billed accurately.

brewerdave

Wonder who the "supplier of last resort" will be ??:(