Add your feedback on energy supplier Iresa

jinkygenius7

I sent this company wrong readings and they have yet to fix them. I put in 5086 instead of 3188. I got my electricity and gas readings mixed up. Due to me being unable to contact them via facebook, phone, email I am thinking of switching to another company. Would I encounter any problems with my readings if I done this? thanks for your help.

footyguy

jinkygenius7 wrote: »

I sent this company wrong readings and they have yet to fix them. I put in 5086 instead of 3188. I got my electricity and gas readings mixed up. Due to me being unable to contact them via facebook, phone, email I am thinking of switching to another company. Would I encounter any problems with my readings if I done this? thanks for your help.

You should be able to contact this supplier by telephone on
0115 727 0982

Or you can email them at: [EMAIL="sales@iresa.co.uk"]sales@iresa.co.uk[/EMAIL]
(although I think a more appropriate email address is given previously in this thread for meter readings)

Or you can write to them at the following address:
Iresa Limited
The Quadrant Business Centre Nuart Road,
Beeston, Nottingham, NG9 2NH

or possibly via your online account if you have access?

... or you can spend your money switching to a 'Stella Artois' supplier :money:

Good luck!

jinkygenius7

I have emailed the meter reading link so hopefully that helps. Tried all the others. Cheers

someanonbloke

Hi, I'm currently agonising over whether to go with this company.

It sounds like a case of if you have a problem like being unable to enter a meter read, then you're ****ed!

I mean it'd be alright if you emailed them with a 2 week wait time in the knowledge your problem would be sorted but there's no guarantees!?!?

Also, if I set up a DD every month with them, send in meter reads which may or may not be updated on their system, are the DDs automatically adjusted based on usage i.e. if I input my basic usage to open the account, set up a DD with Iresa, but then as we get to next Autumn/Winter, and usage increases based on meter readings, will Iresa automatically increase DDs?

footyguy

someanonbloke wrote: »

...

Also, if I set up a DD every month with them, send in meter reads which may or may not be updated on their system, are the DDs automatically adjusted based on usage i.e. if I input my basic usage to open the account, set up a DD with Iresa, but then as we get to next Autumn/Winter, and usage increases based on meter readings, will Iresa automatically increase DDs?

Where you pay by direct debit with this supplier, it's a fixed direct debit every month (not a variable one based on what you have used that month)

Your account is required to be in credit at all times. If it is not, then the supplier may change the amount collected (subject to the rules of the direct debit scheme)

A.Penny.Saved

ken99 wrote: »

Told to submit meter readings but cant log onto site to do it. They used my email to contact me but wont recognise it when I try to log on. Keep trying without luck to contact them by phone and email.. What happens now

This is a problem which I experienced the first time I attempted to login. The password you provided when you joined is not used by them and does not work!

They send login info via email and the password they provide is the one that works! When I used this login info I was able to login to my account. I have not yet had a request for meter reading so cannot comment on whether that works yet.

Al_Ross

My last Gas meter reading they added was on 31st of January !

miniemma

8:04am already 41 in the queue on the phone in front of me.

Everything seemed to be going smoothly with my switch from BG, all to the timescale in Iresa's initial email. Iresa requested Elec reading 10 March and Gas 13 March.

Gas has worked and I have my final bill (and I've dealt with BG charging the standard tariff) but Elec is still in limbo. I have the 'Thank you for you reading' email from 10 March but it's not showing on the website and it's been well over the 1-14 days it can take for 'validation'. My Elec account is there but no reading.

"What if my readings fail validation?
It is not unusual for some of your readings to fail the validation process established by the energy market regulation. When this happens, the reading will not show up in your online account and we will not use it to bill you.

Given the volume of readings processed daily by the energy market agents, individual feedback on reading validation FAILURE is not practicable. Continue to submit your meter readings every month and we will generate a consumption based on your valid readings when one is available in your online account."

I'm not entirely sure what this advice means. It makes sense for mid contract readings but not for opening readings.

I can't enter the reading again online as it won't let me back date to 10th March.

Fun fun fun

System

miniemma wrote: »

8:04am already 41 in the queue on the phone in front of me.

Everything seemed to be going smoothly with my switch from BG, all to the timescale in Iresa's initial email. Iresa requested Elec reading 10 March and Gas 13 March.

Gas has worked and I have my final bill (and I've dealt with BG charging the standard tariff) but Elec is still in limbo. I have the 'Thank you for you reading' email from 10 March but it's not showing on the website and it's been well over the 1-14 days it can take for 'validation'. My Elec account is there but no reading.


"What if my readings fail validation?
It is not unusual for some of your readings to fail the validation process established by the energy market regulation. When this happens, the reading will not show up in your online account and we will not use it to bill you.

Given the volume of readings processed daily by the energy market agents, individual feedback on reading validation FAILURE is not practicable. Continue to submit your meter readings every month and we will generate a consumption based on your valid readings when one is available in your online account."

I'm not entirely sure what this advice means. It makes sense for mid contract readings but not for opening readings.

I can't enter the reading again online as it won't let me back date to 10th March.

Fun fun fun

What it means is if you provided a gas meter reading of 28512 and it should have been 27512 (i.e.; you misread the meter), then this will be picked up by the industry third-party that holds the historical usage data for your property which is based on actual meter readings taken by the supplier and yourself over time. The third-party will then produce an estimated meter reading which is passed to the two suppliers to open and close your accounts.

If you look at the estimated reading that has been used for gas and if, for example, it is more than 125 CM3s different then you can ask for an Agreed Readings Dispute to be raised. I had a case last year where my estimated meter reading was 120CM3s out. I ended up paying the losing supplier an extra £35, and then only paid the new supplier the daily standing charge for three months. The actual difference in cost was about £2.

I think that people are worrying un-necessarily about the switching process. It can take suppliers some weeks to set up an online account after a transfer of supply - particularly, for gas where third parties (transporters) are involved.

miniemma

Thanks Hengus, I will hold tight. I agree that some people are worrying too quickly and I had intended to be patient myself but have become twitchy as DDs are being taken left right and centre - which will all be sorted in the end I'm sure

Gas and Electricity are both still being supplied to my property so that's a plus point :rotfl: