Vodafone price increase from 23 July 2016.

jo-bo

Well well well, just checked my banking and my husband has been charged £401 early termination!!! Beyond a joke this company, raised a complaint on the official MSE Vodafone page and asked the bank to return the d/d.

bonobo1

mobilejunkie wrote: »

It's 8 weeks, not a month.

Is this official? is it stated somewhere that they have up to 8 weeks to reply? just want to be sure before i go further.

d123

bonobo1 wrote: »

Is this official? is it stated somewhere that they have up to 8 weeks to reply? just want to be sure before i go further.

8 weeks or a deadlock letter from the provider before you can go to the ombudsman.

FrancesSamuel6

I too received the text message saying that I was eligible to leave, but now Vodafone are trying to say I'm not. I followed their instructions exactly in sending the letter. I've now reached deadlock with them and are having to get the Ombudsman involved. I definitely incurred out of bundle charges during the months leading up the increase in charges as I made calls during a 2 week holiday in America. I can't believe they are now trying to stop me from cancelling without charge even though they've told me in black in white that I can when the text was sent back in June.

Vodafone

Hi FrancesSamuel6,

Sorry for the delayed reply.

If you haven't done so already, please email us via the Contact us form here.

Our team can chase the letter up for you.

To access the form you'll need to enter the code WRT165.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Sarah

Social Media Operations

Vodafone UK