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iD Mobile Network - Any Good?

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  • Thanks Grumbler,

    Must have missed it when I was looking around the website.
    (Time for new Glasses :rotfl:)
  • tim_n
    tim_n Posts: 1,607 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I joined iD mobile on the 27th of October. I'd have joined earlier but their website was flaky after MSE put the word out about their cheap deals.

    My simcard arrived a couple of days later and I requested my PAC code from giffgaff.

    I put my simcard in, and nada. So I assumed since I lived in a poor signal area for giffgaff, even though I'd checked the signal maps for iD/Three and seen it was fair to good, perhaps my house is the faraday cage I always suspected.

    So in central London, I tried again. Still nothing.

    I rang customer services who were very prompt who said they couldn't send out another sim card and I needed to go to a carphone warehouse. The most local to me is the one at Canary Wharf which is where I'm currently working as my "local" one is about 20 minutes away and is very small.

    Well the one at Canary wharf is also very small and I waited around 20 minutes to get served.

    When I'm served I immediately get told there's nothing they can do as they sell the simcards there for £9.99 each and can't give me a free one. A bit perplexed I said "can't you cancel this one, refund me and give me another?" - No, they can't apparently, this has to be done with iD.

    So I then ring iD (who answer promptly) and inform me, no, they're wrong and I have to go back to the store. They have to cancel my sim card in the store and then issue me another.

    Actually, at this point it's not worth the hassle, so I've cancelled and want a full refund. That's supposed to have happened so I'll see in a few days when I get the money back in my account.

    There (hopefully) ends my experience with iD mobile. It's a nice idea and whilst the customer service department is very prompt, they seem to be as useful as a chocolate fireguard. What happens when you loose your mobile if they can't issue you with a new Sim over the phone? I don't want to go back into a carphone warehouse and queue at lunch just to get another! :mad:
    Tim
  • A9TNX
    A9TNX Posts: 14 Forumite
    Hi all,

    I’m looking into this case on behalf of a friend, who’s situation is as follows:

    Approx. 6 months ago he took out a mobile phone contract from Carphone Warehouse with their new own brand network ‘I.D’, for his daughter, although the contract is in his name. The package includes 300 minutes, 5,000 texts and 500MB of data. They receive a bill for over £150 this month and are really, really upset and confused as to how this has happened. It appears that his daughter has gone over her 300 minutes, but that no ‘warning’ or limit cap notification was sent. What’s worse is that over 50 calls lasted less than 0.05 seconds, but have all been charged 0.40p.

    What is the best course of action to take, and just how difficult are phone contracts to leave prematurely if it comes to it? If they have been sold the contract without being informed of non-automatic usage caps are they within their rights to complain? How likely is CPWH to waive the charge if enough noise is made?

    He has been on the phone to them a number of times over the last week and each time they have promised that a ‘Manager’ would call back the following day – No call back has been made.

    Any help or advice would be much appreciated.

    Many thanks in advance.
  • ballyblack
    ballyblack Posts: 5,133 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 12 November 2015 at 4:39PM
    Almost daily somebody is on here looking for advice on same subject

    Get a capped tariff such as Tesco Mobile offer, to restrict going over the limit in the first place

    https://forums.moneysavingexpert.com/discussion/5280812



    .
  • d123
    d123 Posts: 8,730 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    A9TNX wrote: »
    Hi all,

    I’m looking into this case on behalf of a friend, who’s situation is as follows:

    Approx. 6 months ago he took out a mobile phone contract from Carphone Warehouse with their new own brand network ‘I.D’, for his daughter, although the contract is in his name. The package includes 300 minutes, 5,000 texts and 500MB of data. They receive a bill for over £150 this month and are really, really upset and confused as to how this has happened. It appears that his daughter has gone over her 300 minutes, but that no ‘warning’ or limit cap notification was sent. What’s worse is that over 50 calls lasted less than 0.05 seconds, but have all been charged 0.40p.

    What is the best course of action to take, and just how difficult are phone contracts to leave prematurely if it comes to it? If they have been sold the contract without being informed of non-automatic usage caps are they within their rights to complain? How likely is CPWH to waive the charge if enough noise is made?

    He has been on the phone to them a number of times over the last week and each time they have promised that a ‘Manager’ would call back the following day – No call back has been made.

    Any help or advice would be much appreciated.

    Many thanks in advance.

    ID Mobile do sell a capped plan called "Shockproof", did your friend sign up for that or did your friend sign up for a normal contract?
    × Close
    ShockProof (Capped)
    If you like the idea of more control over your monthly mobile plans, then our ShockProof plans are for you. Every plan comes with a £5 'cap' on your calls, texts and data, so you'll never be able to go over your limit by more than you can afford!

    You can then easily view how much you've used at any time of the month, by logging in to your account. So rather than feeling shocked each month, you'll feel in control.
    http://www.idmobile.co.uk/shop/plans/sim-only#tariff_network_promotion=ShockProof&sort=monthlycost-asc

    If it's a normal contract they are liable for all charges as shown in the tariff guide, if a call is billed at 40p you can hardly complain when that's what they charge.
    ====
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 12 November 2015 at 4:38PM
    Here we go again. There is no 'automatic usage cap', nor any requirement for one, unless you purchase a capped contract, which is why teens should only ever be on PAYG or a capped contract such as Tesco Mobile.
    Exiting a contract early is very easy indeed, you simply have to pay the remaining value left on the contract (£x times y months), plus the current debt of £150.
    You can plead your case, but on a relatively small overspend I doubt that you'll get any goodwill gesture.
    It's up to the buyer to establish the terms of the contract before purchasing.
    No free lunch, and no free laptop ;)
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    If it is "shockproof" plan it should not happen.
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • Hello.
    In the past I was with Vodafone, who were terribly useless as I never had signal in or around my home or work. So when my contract finally ended with them I moved to the exciting new ID network.
    The first month I went over my data allowance and was hit with a bill of around £25+ on top of my usual tarrif.
    Since then I've been extra careful as they told me they couldn't put a cap on my account or let me know when my data was used up.
    The last couple of months my home broadband has been shocking so I've been using my data, not exsessively. Literally to check emails etc for 10 mins each morning. This has rewarded me with a £30 bill and a £46 bill.
    Has any one else had experience like this with them?
    I've had cheaper bills from being abroad!
    Thanks for your help
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Looks like you are using a lot of data .
    As per multiple identical posts for any network you are probably updating apps etc over mobile data .
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 25 November 2015 at 5:03PM
    Hello.
    In the past I was with Vodafone, who were terribly useless as I never had signal in or around my home or work. So when my contract finally ended with them I moved to the exciting new ID network.
    The first month I went over my data allowance and was hit with a bill of around £25+ on top of my usual tarrif.
    And your monthly allowance is ....?
    The smallest I see is 1Gb, that is a lot for a light user and correct settings.
    ... they told me they couldn't put a cap on my account
    They seem to offer 'shockproof' tariffs, but, possibly, capping isn't available for yours.

    The last couple of months my home broadband has been shocking so I've been using my data, not exsessively. Literally to check emails etc for 10 mins each morning. This has rewarded me with a £30 bill and a £46 bill.
    Well, with their ~10p/Mb it's ~300Mb - very big amount for occasional usage. If you are sure that your settings for updates and synchronisation are correct, do ask them for an explanation.
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