iD Mobile Network - Any Good?

Buzby

Its a wannabee network riding n the coat tails of Three UK. A look at their tariff reveals Three's Data offering (2Gb for a tenner) is much cheaper.

Atasas

https://www.cable.co.uk/guides/is-id-mobile-any-good/

Tbennett11

Just to warn people about my current experience trying to switch to iD Mobile, the new service from Carphone Warehouse. I ordered a SIM only deal online and waited several days for delivery. Heard nothing, so I called them and apparently the order had just been forgotten. So had to order again. When SIM arrived, I filled in the online form to port my old number. The next day the phone lost service on the new SIM number but did not reappear on the ported number. I tried to check what was happening on the iD app but it no longer let me log in and said that the account had expired. So I called iD again and they admitted that they had terminated the account through a technical error. They promised to fix it and call be back later that day. I heard nothing. I tried to call Cusotmer Services again, but because they had deleted the account, their automated phone service no longer recognised the phone number. So I submitted a complaint through the website. A day later I got an email back saying that it had been escalated to senior management and I would get a call that day. No call again that day. And of course the phone still doesn't work and I have idea whether I will get the old number back. I have wasted so many hours already trying to fix this, but just get pointless emails back from iD promising things but delivering nothing.

indesisiv

To be fair you could replace iD Mobile with any of the other networks and this would still all sound familiar.
They are all as bad as each other.

I know of a couple of people that have just joined iD and ported numbers across. All went well with no problems. Like all of these networks it is hit and miss if it goes well or not.

19lottie82

id are terrible. i have been with them about a month. i took out a "shock proof" plan which is essentially a capped deal with a pre set £5 "buffer" for non tariff inclusive charges. it seemed a good deal as it was cheap and included 500 mins and 5gb data.

i moved house this month so used my £5 buffer making 0345 calls arranging the electricity / internet and the like.

i got a text "you have reached your buffer limit so your data has been barred" then my data was cut off. i assumed it was an error and called CS, who told me, no it wasn't an error. they could switch my data back on but it would take up to 24 hours (it took 5), and they would have to increase my buffer. I told them I didnt want it increased, but they said it was the only was to get my data back on.

I send a lot of imessages (photos and to foreign phones), and then i got the same text again, you've reached your buffer limit, so your data has been barred. But hadn't made any chargeable calls? Called them up again and was told it was for international texts. A bit of research later, and i realise their data has been dropping sporadically which means im being charged for these messages instead of them going via the internet.

Another 6 hours to get my data back on and im told that i "have" to have my buffer increased to get my data back. 2 days later their mobile data keeps dropping and i get charged for what are supposed it be i messages again....

I'm sure by now you get the picture of the frustrating vicious circle!

Not one CS can tell me the point of barring my tariff inclusive data when I have used my buffer? Is this even legal, for them to cut off services that they are contracted to provide?

I complained via Twitter and was told I would receive a response ASAP. 2 days later and still nothing.....

d123

19lottie82 wrote: »

i moved house this month so used my £5 buffer making 0345 calls arranging the electricity / internet and the like.

i got a text "you have reached your buffer limit so your data has been barred" then my data was cut off. i assumed it was an error and called CS, who told me, no it wasn't an error. they could switch my data back on but it would take up to 24 hours (it took 5), and they would have to increase my buffer. I told them I didnt want it increased, but they said it was the only was to get my data back on.

I send a lot of imessages (photos and to foreign phones), and then i got the same text again, you've reached your buffer limit, so your data has been barred. But hadn't made any chargeable calls? Called them up again and was told it was for international texts.

0345 numbers are included in all price plans so it couldn't have been them. It was probably the other out of allowance things you mention that used your buffer.

diamonds

19lottie82 wrote: »

id are terrible. i have been with them about a month. i took out a "shock proof" plan which is essentially a capped deal with a pre set £5 "buffer" for non tariff inclusive charges. it seemed a good deal as it was cheap and included 500 mins and 5gb data.

i moved house this month so used my £5 buffer making 0345 calls arranging the electricity / internet and the like.

i got a text "you have reached your buffer limit so your data has been barred" then my data was cut off. i assumed it was an error and called CS, who told me, no it wasn't an error. they could switch my data back on but it would take up to 24 hours (it took 5), and they would have to increase my buffer. I told them I didnt want it increased, but they said it was the only was to get my data back on.

I send a lot of imessages (photos and to foreign phones), and then i got the same text again, you've reached your buffer limit, so your data has been barred. But hadn't made any chargeable calls? Called them up again and was told it was for international texts. A bit of research later, and i realise their data has been dropping sporadically which means im being charged for these messages instead of them going via the internet.

Another 6 hours to get my data back on and im told that i "have" to have my buffer increased to get my data back. 2 days later their mobile data keeps dropping and i get charged for what are supposed it be i messages again....

I'm sure by now you get the picture of the frustrating vicious circle!

Not one CS can tell me the point of barring my tariff inclusive data when I have used my buffer? Is this even legal, for them to cut off services that they are contracted to provide?

I complained via Twitter and was told I would receive a response ASAP. 2 days later and still nothing.....

Wheres the shockproof, more phoneproof lol


customer.services@dixonsretail.com

(Text removed by MSE Forum Team)

19lottie82

d123 wrote: »

0345 numbers are included in all price plans so it couldn't have been them. It was probably the other out of allowance things you mention that used your buffer.

Yes you must be right, I expect it was 0844 or similar, as I said I've just moved house so have had to call various companies to make arrangements .

ScifiNut

I am considering ordering a sim only plan from ID mobile as I know my
mobile (Chinese Duel Sim Model), works with a THREE PAYG sim which uses
their 3G Network but I am slightly concerned as ID (Who use 3's network)
keep mentioning 4G all over there website and I am worried that I will not
be able to access their service/data through their sim if they only access
the 4G section of THREE's network.

I tried speaking to one of there customer service personnel and they were
less than convincing that you could use their service via the 3G signal.

Has anyone any experience using a non 4G phone on ID's service.

Any advice would be greatly appreciated.

grumbler

Any network would be crazy ATM to limit their customer base by those with 4g-capable handsets only.

http://www.idmobile.co.uk/help-and-advice/settings

...If your phone is 4G-ready you can change from 3G to 4G
...
...choose between 3G (WCDMA) or 4G LTE