MSE News: Free £30 M&S voucher up for grabs with 19mth 0% spending card

littlemissbossy

I sent a secure message to M & S on the 24th... I didn't get a reply so I've just rung them.

Now this seems to be a completely different response..... they're saying that the voucher is issued by MoneySavingExpert.com and to get onto them!! :eek:

OctaviaP

I have also called and emailed with no result - I finally tweeted (nice and public!) and got a response within 15 minutes telling me to email them on their 247 address (it's on the website). I got a reply with a voucher code pretty much by return. Off to spend it now.

Gael_Clarke

Octavia. Could you please explain what you did exactly.
I do not use "tweet" so please explain what you mean by 247.
Thanks
Gael

ib-a-moneysaver

My partner and I both applied for our credit cards on the same day (end of May). We both got the 500 points no problem. However, having both made a purchase in June, I received my £30 voucher by email on July 11th but my partner still hasn't received hers. Yes, just like a lot of other members on MSE forum, she has been in touch with customer services a number of times - still no voucher. I think it is really poor that a reasonably well respected name like M&S is messing customers about like this.

littlemissbossy

littlemissbossy wrote: »

I sent a secure message to M & S on the 24th... I didn't get a reply so I've just rung them.

Now this seems to be a completely different response..... they're saying that the voucher is issued by MoneySavingExpert.com and to get onto them!! :eek:

Well I'm glad I didn't go with that response!!

OctaviaP wrote: »

I have also called and emailed with no result - I finally tweeted (nice and public!) and got a response within 15 minutes telling me to email them on their 247 address (it's on the website). I got a reply with a voucher code pretty much by return. Off to spend it now.

Thanks OctaviaP, I used the email contact us option as you mentioned and now have my code, that was within about an hour.

Foreveryoung1

Gael_Clarke wrote: »

Octavia. Could you please explain what you did exactly.
I do not use "tweet" so please explain what you mean by 247.
Thanks
Gael

247 is 24 hour, 7 days a week. Go to 'Contact Us' at the bottom of the M&S Bank webpage click on 'Contact Us' and a form appears for you to complete.

I've done this today and also tweeted on Twitter to get some public coverage.

I hope you all realise that M&S Banking is actually owned by HSBC Bank PLC, not Marks & Spencer. The use of the Marks & Spencer name is simply licensed to HSBC for the banks use. However, I can't imagine that M&S will be very pleased about the bad publicity.

littlemissbossy

Gael_Clarke wrote: »

Octavia. Could you please explain what you did exactly.
I do not use "tweet" so please explain what you mean by 247.
Thanks
Gael

http://bank.marksandspencer.com/explore/contact-us/overview/?WT.ac=MASM_HPL_CU

Under the Credit Card heading, contact us by email.

Foreveryoung1

Just got my code via email within an hour of tweeting!

Former_MSE_Ryan

Hi guys,

It looks like M&S have not lived up to their side of the bargain for a lot of you!

If you still have not received your vouchers, get in touch with us here at voucherhelp@moneysavingexpert.com and include your address and contact number.

We can get this forwarded to our contacts at M&S directly who have been resolving these issues pretty quickly so far.

Thanks,

Jolaaled

thank you, Ryan! I've emailed you my details.