MSE News: Free £30 M&S voucher up for grabs with 19mth 0% spending card

Gael_Clarke

Octavia. Could you please explain what you did exactly.
I do not use "tweet" so please explain what you mean by 247.
Thanks
Gael

ib-a-moneysaver

My partner and I both applied for our credit cards on the same day (end of May). We both got the 500 points no problem. However, having both made a purchase in June, I received my £30 voucher by email on July 11th but my partner still hasn't received hers. Yes, just like a lot of other members on MSE forum, she has been in touch with customer services a number of times - still no voucher. I think it is really poor that a reasonably well respected name like M&S is messing customers about like this.

littlemissbossy

littlemissbossy wrote: »

I sent a secure message to M & S on the 24th... I didn't get a reply so I've just rung them.

Now this seems to be a completely different response..... they're saying that the voucher is issued by MoneySavingExpert.com and to get onto them!! :eek:

Well I'm glad I didn't go with that response!!

OctaviaP wrote: »

I have also called and emailed with no result - I finally tweeted (nice and public!) and got a response within 15 minutes telling me to email them on their 247 address (it's on the website). I got a reply with a voucher code pretty much by return. Off to spend it now.

Thanks OctaviaP, I used the email contact us option as you mentioned and now have my code, that was within about an hour.

Foreveryoung1

Gael_Clarke wrote: »

Octavia. Could you please explain what you did exactly.
I do not use "tweet" so please explain what you mean by 247.
Thanks
Gael

247 is 24 hour, 7 days a week. Go to 'Contact Us' at the bottom of the M&S Bank webpage click on 'Contact Us' and a form appears for you to complete.

I've done this today and also tweeted on Twitter to get some public coverage.

I hope you all realise that M&S Banking is actually owned by HSBC Bank PLC, not Marks & Spencer. The use of the Marks & Spencer name is simply licensed to HSBC for the banks use. However, I can't imagine that M&S will be very pleased about the bad publicity.

littlemissbossy

Gael_Clarke wrote: »

Octavia. Could you please explain what you did exactly.
I do not use "tweet" so please explain what you mean by 247.
Thanks
Gael

http://bank.marksandspencer.com/explore/contact-us/overview/?WT.ac=MASM_HPL_CU

Under the Credit Card heading, contact us by email.

Foreveryoung1

Just got my code via email within an hour of tweeting!

Former_MSE_Ryan

Hi guys,

It looks like M&S have not lived up to their side of the bargain for a lot of you!

If you still have not received your vouchers, get in touch with us here at voucherhelp@moneysavingexpert.com and include your address and contact number.

We can get this forwarded to our contacts at M&S directly who have been resolving these issues pretty quickly so far.

Thanks,

Jolaaled

thank you, Ryan! I've emailed you my details.

higgi

Thanks Ryan just sent my details

nicnicnix

Haven't received my £30 voucher. Chased via phone Monday, was fobbed off by Customer Services. Tweeted @MandSBank today, got voucher code within the hour. Annoyingly my code didn't work. After a email discussion, turns out my voucher couldn't work because M&S have started their Homeware sale!

I've complained & asked for this contradicting T&C to be waived as I got the voucher late, the sale finishes 30 Aug but the voucher still expires 31st

Will see what M&S comes back with...