MSE News: Free £30 M&S voucher up for grabs with 19mth 0% spending card

pcyam

parents both got the M&S card at the same time. Both made purchases on the same day. Dad got his voucher via email, but mum's is nowhere to be seen. Any ideas what she should do? Just seem to be passed pillar to post on the phone!

sunnyflower

pcyam wrote: »

parents both got the M&S card at the same time. Both made purchases on the same day. Dad got his voucher via email, but mum's is nowhere to be seen. Any ideas what she should do? Just seem to be passed pillar to post on the phone!

I waited ages for my voucher, despite being assured that it was being dealt with. I suggest that you e-mail customer services and M&S Bank, more than once if need be. Most firms feel obligated to answer e-mails, but phone calls tend to be forgotten or overlooked.
Good luck

pcyam

I called them earlier on today.
Well the lady on the phone was kinda second guessing and not sure if I hit the criteria, she was asking me to confirm if I had or not! (I know I hit the criterias tho).

In a nutshell, she was going round and round, and I was getting nowhere, so I just ask her to put in a formal complaint and give me the reference number! what a palava! Fingers cross this is sorted soon.. seems like the only way to get an answer is to make a formal complaint these days! shame

ChopperST

Another two here not receiving the vouchers - both my wife and I applied in September and spent on the cards but no vouchers received. Have sent emails to customerservices.internet@mandsbank.com and will await the response.

colschmoll

I have my £30 Voucher. But not the £5 voucher. Isn't the £5 points on a M&S Card? I don't have a M&S Card either, or do I get a card posted with the 500 points on? How long after my £30 voucher will I get the £5 voucher?