Amazon Banning Customers 2016

soul1

Quizzical_Squirrel wrote: »

For an online retailer, 10% doesn't actually sound that unreasonable to me.

I guess it depends what the products are. E.g. for clothing, that doesn't sound bad.

Hi Quizzical Squirrel, you have addressed a good point. I'm just wondering if you end up exchanging or returning quite a few clothes or shoes due to size issues, whether or not that will flag up on your account. Also I'm wondering if Amazon offer free returns for this as this will definitely eat into their profit margins.

BrentMeister

soul1 wrote: »

marliepanda, this is a discussion thread. We are all free to discuss what we want within reason.

soul1 wrote: »

marliepanda this reply does not even relate to you. Why are you getting yourself involved.

Make your mind up!

marliepanda

soul1 wrote: »

marliepanda this reply does not even relate to you. Why are you getting yourself involved. My opinion is that it has gone viral as a US News Programme has picked up on it. Your opinion is different. Let's just agree to disagree and leave it at that. My own personal reason for posting this thread in the first place is to just raise awareness of this issue and that's it. For people who are ill or disabled, Amazon can be a lifeline to them as it sells virtually everything. Would be sad to see somebody like that ending up being banned. Having said that I did read about once customer who did get banned after their disabled family member ordered a certain amount of items and then returned them. It really had a bad impact on this family.

Link to this badly impacted disabled family?

Regardless, Amazon is a business. It's clearly not a 10% and you're out, as one item out of ten would be 10% and no one gets banned for that.

I have yet to see anyone genuinely shopping and getting a few duds being banned, and you have not provided any links/evidence to the contrary.

bobbymotors

Amazon sell millions of things every day.

They will have average return figures for every category of item they sell.

On consumables like light bulbs, DIY tools, etc the return rate is bound to be low..probably 4-5% or less

On clothes, like high street retailers, the return rate will be high, probably 30-35%

So return 10% of consumables you will get warned and if it carries on banned.

But return 30% of shoes /clothing and you won't.

All figures plucked out of the air but i'm sure you see what is meant.

I think Amazon should ban serial returners...the cost of dealing with returns must be horrendous, and in the end it's genuine customers that pay.

They won't do it lightly. If they can get a profit out of you then you won't get banned. Why would you?

soul1

Hi marliepanda unfortunately I don't have a link to that disabled customer but I'm sure if you Google it you may find it. Just to add marliepanda that you have made some good and valid points in your last post and I agree with them. Let's keep things nice and friendly here. This is a discussion thread. Everyone has their own opinions and those options should be respected.

Feral_Moon

You're beginning to sound like an obsessive zealot.

soul1

Okay let me throw a curve ball here. Now I'm into my tech and regularly read some of the tech sites. Let's look at the example of TV's. Some people have spent a lot of money on purchasing a high end TV and some of these customers are really fussy. They will send the TV back for issues like slight bleed or uniformity issues. Trying to get a good set, they end up exchanging 3 to 4 sets until they are happy. The majority of times the retailer will stick by them and do their utmost to make sure they get a TV that they are happy with. Now do the same thing through Amazon and you will get banned for this type of behaviour. My question is are some of us too fussy or is it our right to go through multiple exchanges or eventual refund if in the end we are not happy. Actually this reminds me of an Amazon customer who got banned in 2008 after returning 3 Macbooks because of screen uniformity issues and dead pixels. Having said that I have read that some Apple iPad customers have gone through multiple iPads sometimes 4 or 5 until they are happy with the screen. I mean where do we draw the line on what is acceptable or what is not. Is it just down to the individual retailer to decide?

marliepanda

soul1 wrote: »

Okay let me throw a curve ball here. Now I'm into my tech and regularly read some of the tech sites. Let's look at the example of TV's. Some people have spent a lot of money on purchasing a high end TV and some of these customers are really fussy. They will send the TV back for issues like slight bleed or uniformity issues. Trying to get a good set, they end up exchanging 3 to 4 sets until they are happy. The majority of times the retailer will stick by them and do their utmost to make sure they get a TV that they are happy with. Now do the same thing through Amazon and you will get banned for this type of behaviour. My question is are some of us too fussy or is it our right to go through multiple exchanges or eventual refund if in the end we are not happy. Actually this reminds me of an Amazon customer who got banned in 2008 after returning 3 Macbooks because of screen uniformity issues and dead pixels. Having said that I have read that some Apple iPad customers have gone through multiple iPads sometimes 4 or 5 until they are happy with the screen. I mean where do we draw the line on what is acceptable or what is not. Is it just down to the individual retailer to decide?

Yes.

You can return as many iPads/TVs for subpar screens as you want.

Amazon can say 'we clearly cannot meet your high expectations, go somewhere else.'

soul1

marliepanda wrote: »

It was a response to this. This is not 'going viral' and 'everyone talking about it'

If you want to imply those who are unaware are internet illiterate then be prepared to defend that. A couple of daft news story's is not 'everyone talking about it' you are indeed exaggerating.

Hi marliepanda, have edited my post so that it reads better

soul1

Feral_Moon wrote: »

You're beginning to sound like an obsessive zealot.

Sorry Feral Moon, just a bit passionate that's all