Amazon Banning Customers 2016

bobbymotors

''Amazon are not sticking to the DSR laws which allow you to return any item within 14 days for whatever reason.''

Utter rubbish. If you return an item to Amazon you will get refunded.

Do it too much, you will eventually get banned. But you'll still get refunded for what you've previously returned.

It's simple. Amazon want a profit. Nothing wrong with that. If they see you are costing them their profit they will decide to no longer do business with you.

It is NOT your 'right' as a customer to buy from wherever you wish, business is a two way transaction. Any business can decline your trade, in the same way that you can decline to shop there.

bobbymotors

..............edited

soul1

Hi bobbymotors firstly your saying that Amazon will always refund you when it comes to returning items under DSR which is fair enough but then you are saying that if you use the DSR too much you will get banned. To me that does not seem to be a fair way of doing business and it would be interesting what a Consumer Lawyer thinks about this. Perhaps Amazon should put this in their T&Cs. Something along the lines of you can return items to us under DSR but do it too often and we may ban you!

visidigi

soul1 wrote: »

Hi bobbymotors firstly your saying that Amazon will always refund you when it comes to returning items under DSR which is fair enough but then you are saying that if you use the DSR too much you will get banned. To me that does not seem to be a fair way of doing business and it would be interesting what a Consumer Lawyer thinks about this. Perhaps Amazon should put this in their T&Cs. Something along the lines of you can return items to us under DSR but do it too often and we may ban you!

Any company can choose not to do business with you. Fair or not, they are not obliged to do business with you.

Amazon are far from the only online retailer to do this.

bris

soul1 wrote: »

Hi bobbymotors firstly your saying that Amazon will always refund you when it comes to returning items under DSR which is fair enough but then you are saying that if you use the DSR too much you will get banned. To me that does not seem to be a fair way of doing business and it would be interesting what a Consumer Lawyer thinks about this. Perhaps Amazon should put this in their T&Cs. Something along the lines of you can return items to us under DSR but do it too often and we may ban you!

The distance selling laws are far to consumer friendly and every time you return something it costs the retailer money in postage, packaging and man hours.


They allow for this for 99.9% of us but there are always a few who abuse this and they are rightfully refused further custom.


Amazon have millions of customers, a few abusers are banned to keep the costs down for everyone else, I'm fine with that.

bobbymotors

''that if you use the DSR too much you will get banned. To me that does not seem to be a fair way of doing business ''

And why would that be unfair? You have the right to return an item under the DSR's.

In the same way, the seller has the right to refuse further custom.

Why are you making it seem so complicated? It is perfectly simple to me.

dragonsoup

marliepanda wrote: »

I don't believe that is the case. Show me someone who has returned two laptops for being faulty and got banned.
.

Well I returned two faulty laptops myself to Amazon in a 3 month period - wasn't banned. They were fine about it and even sent out replacements whilst waiting for the faulty ones to be returned by me each time.

Fortunately the third one from Amazon (different brand this time- gave up on my original choice) was much more resilient.

JReacher1

Quite a lot of the products sold on Amazon are not actually Amazon products. They are sourced from third parties who use Amazon marketplace to sell their products.

It is amazons responsibility to protect these third parties from fraudulent customers. If you repeatedly return products and say they are faulty (free returns if the products are faulty) then the third party can challenge this to Amazon and say it wasn't faulty. If you get too many of these complaints then they'll shut your account.

soul1

dragonsoup wrote: »

Well I returned two faulty laptops myself to Amazon in a 3 month period - wasn't banned. They were fine about it and even sent out replacements whilst waiting for the faulty ones to be returned by me each time.

Fortunately the third one from Amazon (different brand this time- gave up on my original choice) was much more resilient.

Hi dragonsoup that is good to hear. Perhaps you did not hit the 8 - 10% return/exchange rate or maybe Amazon look at additional info before issuing a warning or ban.
There seem to be 2 different opinions on the web with regards to Amazon's actions. Some people agree with what they are doing while others think that their actions are harsh and then start to worry about their accounts/returns rate. Make what you will of it. I only posted this on the MSE site as the latest case of Greg Nelson has gone viral and everybody is talking about it. Once again my own viewpoint is that it's a harsh way of doing things and a genuine customer can and will get caught out by this. Nothing more to really say on the subject personally

Feral_Moon

Only people flouting the regulations are getting banned. And so they should. If you've got a legitimate reason to return a product I find Amazon to be incredibly helpful.

As I said before, I can count on one hand how many items I've ever returned, and I probably average 2-3 deliveries a week from Amazon. I'm a Prime member and have also just discovered the delights of Amazon Pantry!

I'm a happy Amazon shopper. They've always dealt with any of my queries promptly and professionally.