MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

Rotti

Just when you thought it was safe........:wall:

Hermione_Granger

AJXX wrote: »

which probably would only create a massive back and forth game of tennis between the media and Hotpoint.

And the last thing we need is another massive back and forth game of tennis between two people with opposing views on this subject.

Zandoni

AJXX wrote: »

I think they're doing a good job of getting on with it instead of running to the papers to defend themselves, which probably would only create a massive back and forth game of tennis between the media and Hotpoint.

If you think they are doing a good job then that's all that matters.

I'll leave it at that then, unless anything new comes to light. Then I'll be backkkkkkk.

JDaish

Try getting a replacement when you live in Ireland ! we are going through the same process of waiting for a repair but we are not entitled to a replacement or the option to buy the replacement !
I filled in the form online stating my machine was one of the affected ones 3 months ago and have also emailed complaining a month ago.
I bought my dryer in 2012 and called out the engineer after 3 weeks complaining it didn't work properly. He told me to prop it up on a block to help the drying element to work properly ! I haven't used it much and certainly don't want a repair.
I phoned the Irish help line Friday 15th April and they referred me to the UK, we can't phone the UK free call numbers, so they patched me through. They said no problem, you can get an upgrade. As I couldn't phone the new number they gave me an email address. I got mail back saying they can't help me. I replied saying I was told they could help me!
Monday 18th April I spent nearly an hour on the phone with them going through my details and the upgrade options available and when I said I can't phone the upgrade tel. no. from Ireland he told me Irish customers are not entitled to the same privileges as the UK customers, although we paid for our dryers just the same as they did !!
He gave me an account number, although I had registered with the UK at the time, as I had an engineer out 3 weeks after I bought it.
This machine has always been a joke and now your company is discriminating as well.
Where do I go from here, I phoned Ireland help line again and they gave me the UK number again!

The-Truth

ThumbRemote wrote: »

The figures in the Daily Mirror are put together based on actual figures and then extrapolated to cover those fire services that didn't respond. Now I've no doubt they've gone for the high end figure, but at least that's based on some actual numbers.

So on the one hand we have Whirlpool, with a vested interest in keeping the numbers low, who reveal a minimal amount of information. On the other hand we have the Daily Mirror, who have an interest in the numbers being higher, but who have based those numbers on impartial sources.

Not sure why you think that Whirlpool are trustworthy but the Mirror isn't.

You're hardly going to get a level headed reaction from a tabloid Newspaper. There purpose is to turn any normal situation into something like out of a soap opera with some completely over the top headline to get people to read it in the first place. No wonder Whirlpool don't seem to be interested in talking to them.

J_B

Rotti wrote: »

Just when you thought it was safe........:wall:

Hermione_Granger wrote: »

And the last thing we need is another massive back and forth game of tennis between two people with opposing views on this subject.

And one of them tried to tell me that it was only I that was fed up with their pantomime! :mad:

JG1971

J_B wrote: »

And one of them tried to tell me that it was only I that was fed up with their pantomime! :mad:

Unfortunately for the rest of us, they'll both just carry on regardless until their pointless nitpicking gets another thread closed.

Eug

Appalling customer service from Argos. Have A Hotpoint Tumble Dryer which they argeed to replace with another of my choice. Paid the additional sum and was told I'd be contacted within a few days to organise delivery and pick up of old. After a week hearing nothing. I contacted them today and they have gone back on their agreement. They say the Hotpoint isn't faulty but surely an item that is a fire risk is. Argos customer service manager even told me it wouldn't go on fire but then had to quickly retract that. Very angry with how I have been treated by an organisation that sells faulty goods, takes money from my credit card, goes back on agreements and ultimately doesn't have the decency to call me to say they have changed their mind but waits for me to contact them. Truly awful service. It would appear Hotpoint lawyers have been telling them all is okay really and as a retailer they have no responsibility so long as they keep saying it isn't faulty. Don't normally post things but can't remember experiencing a complete U-turn before. Well done Argos snatching defeat from the jaws of victory.

AJXX

Eug wrote: »

Appalling customer service from Argos. Have A Hotpoint Tumble Dryer which they argeed to replace with another of my choice. Paid the additional sum and was told I'd be contacted within a few days to organise delivery and pick up of old. After a week hearing nothing. I contacted them today and they have gone back on their agreement. They say the Hotpoint isn't faulty but surely an item that is a fire risk is.

All white goods are a fire risk, Hotpoint just a greater risk. Not all of these machines are faulty death traps as they're made out to be - while I don't think it's acceptable I can sort of see the point Argos are making.

Terrible of Argos to go back on their decision though, BUT have you contacted Hotpoint directly - replacement machines are a standard option it would seem.

Also, if you've "paid an additional sum" to Argos then I'm not sure what that was for, if you've gone through Argos as a SOGA claim (not fit for purpose, I assume?) then you shouldn't have to pay anything really.

I'd speak to Hotpoint and see if you can get a replacement machine from them directly, as I say, it seems to be a standard option as part of the modification program.

Eug

AJXX wrote: »

All white goods are a fire risk, Hotpoint just a greater risk. Not all of these machines are faulty death traps as they're made out to be - while I don't think it's acceptable I can sort of see the point Argos are making.

Terrible of Argos to go back on their decision though, BUT have you contacted Hotpoint directly - replacement machines are a standard option it would seem.

Also, if you've "paid an additional sum" to Argos then I'm not sure what that was for, if you've gone through Argos as a SOGA claim (not fit for purpose, I assume?) then you shouldn't have to pay anything really.

I'd speak to Hotpoint and see if you can get a replacement machine from them directly, as I say, it seems to be a standard option as part of the modification program.

Thanks but have lost faith in Hotpoint so opted for a Hoover which was a bit more expensive hence the additional payment.


Appreciate everything is a risk but this is clearly a recognised design fault which to my mind puts the item in the not fit for purpose category.