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MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

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Been waiting months for Hotpoint tumble dryer repair? Here's how to try for a refund...
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'Hotpoint tumble dryer help: 3 extra tricks to get you a refund'

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'Hotpoint tumble dryer help: 3 extra tricks to get you a refund'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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It wasn't at time of posting
Silly to lock a thread with lots of helpful information just to start a new one with none.
If I had not done this, I would have been waiting until July 16 for a repair.
Stuart
I registered our machine back in January via website but I haven't been offered a discounted replacement yet. It was a gift so we didn't purchase originally. Did you get the offer via post as the original purchaser ??
I emailed in November and was on the list waiting. End of Jan I got an email which said it would click through to an estimated date for repair, but I wasn't able to access the link.
A week later I contacted them via Facebook and on there they offered me a date for repair of 14th Feb.
Early February I was looking back at emails and opened it again, and this time the email worked. I found they had offered me the replacement so I ordered it and it was installed the following day. I cancelled my repair booking and told them to give my appointment to somebody else!
Will now have to wait for some response.