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MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund
Comments
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unholyangel wrote: »Any electrical appliance carries a fire risk.
What you mean is that the issue with these machines increased the existing fire risk.
Coupled with the risk averse culture of course is the total absence of common sense in people and their inability to think for themselves. However we only have ourselves to blame for that because we have become accustomed to always expect/demand that SOMEBODY ELSE has to do something yesterday0 -
I do agree with you @AJXX - I have given up with Argos (where I originally bought the dryer from) and have written a letter to Hotpoint which is fair and friendly - will update if and when I hear anything.0
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More action is needed to recall Whirlpool's fire-risk tumble dryers before someone dies, according to a leading Trading Standards officer.
http://www.bbc.co.uk/news/business-35828471
But I guess we are all overreacting!0 -
Well said! :T
So, well outside any SOGA period, probably nearing end of life and replaced completely free of charge? How terrible!
Clutching at straws
Hilarious and unsubstantiated rubbish which does nothing to support your argument apart from getting in a cheap dig. Unless you have significant experience dealing with safety recalls/repair programs on a national level how on earth can you suggest they're "negligent"?
Because in your eyes waiting until December to modify a potential risk is "utterly unacceptable" - I suggest you get a grip? That does not make them "negligent" nor does it give you the right to throw around accusations of "negligence" based on bot all.
Is it any wonder they're "terrible". Dealing with the great British public acting like complete babies on a daily basis?
People need to remember that the actual risk if these machines catching fire is incredibly low, even more so with regular cleaning of the filter.
There's absolutely no reason for half of the people on here to be acting so outraged over this.
Equaliser123 - the ONLY reason your machine was replaced free of charge is because you sent a letter, it's been said time and time again (on the other huge thread which has now been locked) that if you WRITE to Hotpoint and simply state you're unhappy with the wait time for a modification they'll attempt to appease you.
You DO NOT need to write threatening, petty, letters spewing venom at them. A friendly, well written letter expressing your "disappointment " at repair times and/or being asked to pay for a new machine will yield the same results or better.
Oh joy, you're back.
Why do you accuse equaliser123 of posting "hilarious and unsubstantiated rubbish", when you've completely discounted their legal argument as "clutching at straws". You've also quoted an irrelevant piece of legislation to his case, the SoGA. Of course they didn't have to replace it under the SoGA, nor did they under the proceeds of crime act or this weeks budget. If you disagree with that legal point, try addressing the point. Or doesn't that fit into your preferred narrative about how everyone except Hotpoint is being completely unreasonable?
Also, I like the use of the phrase "potential risk". A nice sounding but entirely meaningless phrase, since by definition risk is the potential of something happening. And of course your phrase avoids any others like "a risk that is sufficiently large that the company are spending millions of pounds to mitigate it".
Then theres the cracking "the actual risk if these machines catching fire is incredibly low". If other people are posting unsubstantiated comments, what is this? Are you able to quantify it?
"There's absolutely no reason for half of the people on here to be acting so outraged over this."
Do you think making people wait over a year for a modification is acceptable? Has yours been done yet? If it's such a low risk, why did you even register yours for a modification?
" You DO NOT need to write threatening, petty, letters spewing venom at them." Who did this? Or are you arguing about straw men again?
"acting like complete babies", "threatening, petty, letters spewing venom" - the post on this thread containing the most hyperbole is yours.0 -
Trading Standards officers were involved in the decision to conduct a repair programme rather than a full recall.
In a recent statement to a committee of MPs, Trading Standards said: "The company continues to remain in regular dialogue with the authority, during which progress is monitored and reviewed.
"Part of this agreement was to organise an outreaching repair campaign to modify the affected products, rather than a product recall."
I don't really understand his point, the above suggests that Hotpoint have liaised with Trading Standards who up to now have been happy with progress so far and supported a repair program over a full on recall.0 -
im famous :-)0
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ThumbRemote wrote: »Oh joy, you're back.
That feelings mutual.Why do you accuse equaliser123 of posting "hilarious and unsubstantiated rubbish", when you've completely discounted their legal argument as "clutching at straws"Then theres the cracking "the actual risk if these machines catching fire is incredibly low". If other people are posting unsubstantiated comments, what is this? Are you able to quantify it?"There's absolutely no reason for half of the people on here to be acting so outraged over this."
Do you think making people wait over a year for a modification is acceptable? Has yours been done yet? If it's such a low risk, why did you even register yours for a modification?
No legal threats, no silly accusations of negligence, no rubbish - just a well written letter asking for a modification date to be provided.
I stand by my argument that if people approach the situation calmly and stop being so outraged about it then they'll get much further forward, instead people so busy being angry and outraged that they go in all guns blazing and ultimately end up wondering why Hotpoint doesn't want to know."acting like complete babies", "threatening, petty, letters spewing venom" - the post on this thread containing the most hyperbole is yours.
Instead of jumping down the throat of anyone who dare suggest approaching the situation logically as you often do, how about you post something useful for all the consumers and Hotpoint owners reading this forum as to how to get the repair/modification quicker?
Though I suspect your agenda is more so to make sure Hotpoint gets a full bashing and burning at the stake rather than you (god forbid) actually post anything remotely helpful to a consumer.0 -
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Quickly changing the content of our posts are we?
Hardly 'quickly' was it? Admittedly I missed the bit that said "Central government itself does have back up powers to force people into recalls and to take action. So we would call on the government, in particular the Department for Business Innovation and Skills to take action before someone dies" when reading it...
Hardly done in a deceptive manor and it's not like anyone had quoted me.
Still, I don't understand his point. Is he suggesting that Hotpoint should change tactics and issue a full on product recall, when his department have seemingly supported the current repair program until now?
If so, why?
The article leaves a lot to be desired.0 -
Hardly 'quickly' was it? Admittedly I missed the bit that said "Central government itself does have back up powers to force people into recalls and to take action. So we would call on the government, in particular the Department for Business Innovation and Skills to take action before someone dies" when reading it...Hardly done in a deceptive manor and it's not like anyone had quoted me.
I didn't agree with your in-depth assessment of 'That's a load of guff', and wanted clarification on your point.Still, I don't understand his point. Is he suggesting that Hotpoint should change tactics and issue a full on product recall, when his department have seemingly supported the current repair program until now?
If so, why?
The article leaves a lot to be desired.
Just 11 days ago a person with the same tumble dryer as me (Indesit) who lives a few miles away lost their home.
http://www.itv.com/news/west/2016-03-07/yeovil-property-badly-damaged-by-tumble-dryer-fire/
Now, I do not blame Hotpoint/Indesit/Whirlpool for delays in repairs. This is not fully in their control and it will take time to get through everybody which is a simple fact. I do think that the advice to carry on using the machines is irresponsible, and asking people to supervise is just crazy.
It amounts to "We know there is a chance this could catch fire, therefore we ask that you stay in the same room as it".0
This discussion has been closed.
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