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MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

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  • System
    System Posts: 178,168 Community Admin
    10,000 Posts Photogenic Name Dropper
    Any electrical appliance carries a fire risk.

    What you mean is that the issue with these machines increased the existing fire risk.
    However the increase in risk is very small but our risk averse culture has turned it into a situation where every tumble dryer is a massive fire risk and needs to be replaced IMMEDIATELY, totally disregarding the sheer logistical impossibility of achieving this. Current estimates are that there are 3,000,000 tumble dryers that MIGHT suffer from a problem still in use

    Coupled with the risk averse culture of course is the total absence of common sense in people and their inability to think for themselves. However we only have ourselves to blame for that because we have become accustomed to always expect/demand that SOMEBODY ELSE has to do something yesterday
  • ricke17
    ricke17 Posts: 149 Forumite
    I do agree with you @AJXX - I have given up with Argos (where I originally bought the dryer from) and have written a letter to Hotpoint which is fair and friendly - will update if and when I hear anything.
  • lstar337
    lstar337 Posts: 3,442 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    More action is needed to recall Whirlpool's fire-risk tumble dryers before someone dies, according to a leading Trading Standards officer.

    http://www.bbc.co.uk/news/business-35828471

    But I guess we are all overreacting!
  • ThumbRemote
    ThumbRemote Posts: 4,663 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    AJXX wrote: »
    Well said! :T
    So, well outside any SOGA period, probably nearing end of life and replaced completely free of charge? How terrible!

    Clutching at straws

    Hilarious and unsubstantiated rubbish which does nothing to support your argument apart from getting in a cheap dig. Unless you have significant experience dealing with safety recalls/repair programs on a national level how on earth can you suggest they're "negligent"?

    Because in your eyes waiting until December to modify a potential risk is "utterly unacceptable" - I suggest you get a grip? That does not make them "negligent" nor does it give you the right to throw around accusations of "negligence" based on bot all.

    Is it any wonder they're "terrible". Dealing with the great British public acting like complete babies on a daily basis?

    People need to remember that the actual risk if these machines catching fire is incredibly low, even more so with regular cleaning of the filter.

    There's absolutely no reason for half of the people on here to be acting so outraged over this.

    Equaliser123 - the ONLY reason your machine was replaced free of charge is because you sent a letter, it's been said time and time again (on the other huge thread which has now been locked) that if you WRITE to Hotpoint and simply state you're unhappy with the wait time for a modification they'll attempt to appease you.

    You DO NOT need to write threatening, petty, letters spewing venom at them. A friendly, well written letter expressing your "disappointment " at repair times and/or being asked to pay for a new machine will yield the same results or better.

    Oh joy, you're back.

    Why do you accuse equaliser123 of posting "hilarious and unsubstantiated rubbish", when you've completely discounted their legal argument as "clutching at straws". You've also quoted an irrelevant piece of legislation to his case, the SoGA. Of course they didn't have to replace it under the SoGA, nor did they under the proceeds of crime act or this weeks budget. If you disagree with that legal point, try addressing the point. Or doesn't that fit into your preferred narrative about how everyone except Hotpoint is being completely unreasonable?

    Also, I like the use of the phrase "potential risk". A nice sounding but entirely meaningless phrase, since by definition risk is the potential of something happening. And of course your phrase avoids any others like "a risk that is sufficiently large that the company are spending millions of pounds to mitigate it".

    Then theres the cracking "the actual risk if these machines catching fire is incredibly low". If other people are posting unsubstantiated comments, what is this? Are you able to quantify it?

    "There's absolutely no reason for half of the people on here to be acting so outraged over this."
    Do you think making people wait over a year for a modification is acceptable? Has yours been done yet? If it's such a low risk, why did you even register yours for a modification?

    " You DO NOT need to write threatening, petty, letters spewing venom at them." Who did this? Or are you arguing about straw men again?

    "acting like complete babies", "threatening, petty, letters spewing venom" - the post on this thread containing the most hyperbole is yours.
  • AJXX
    AJXX Posts: 847 Forumite
    edited 18 March 2016 at 2:27PM
    lstar337 wrote: »
    http://www.bbc.co.uk/news/business-35828471

    But I guess we are all overreacting!
    Trading Standards officers were involved in the decision to conduct a repair programme rather than a full recall.


    In a recent statement to a committee of MPs, Trading Standards said: "The company continues to remain in regular dialogue with the authority, during which progress is monitored and reviewed.


    "Part of this agreement was to organise an outreaching repair campaign to modify the affected products, rather than a product recall."

    I don't really understand his point, the above suggests that Hotpoint have liaised with Trading Standards who up to now have been happy with progress so far and supported a repair program over a full on recall.
  • glentoran99
    glentoran99 Posts: 5,821 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    im famous :-)
  • AJXX
    AJXX Posts: 847 Forumite
    edited 18 March 2016 at 2:31PM
    Oh joy, you're back.

    That feelings mutual.
    Why do you accuse equaliser123 of posting "hilarious and unsubstantiated rubbish", when you've completely discounted their legal argument as "clutching at straws"
    Re-read my post. I said accusing someone of negligence when you yourself have little to no experience dealing with something like that is unsubstantiated.
    Then theres the cracking "the actual risk if these machines catching fire is incredibly low". If other people are posting unsubstantiated comments, what is this? Are you able to quantify it?
    Hows about the data that shows only a minor amount of machines have actually caught fire compared to the millions sold (see the old thread if you insist on dredging up this argument).
    "There's absolutely no reason for half of the people on here to be acting so outraged over this."
    Do you think making people wait over a year for a modification is acceptable? Has yours been done yet? If it's such a low risk, why did you even register yours for a modification?
    I sent a perfectly reasonable letter to them, they replied within 3 days and my machine is due to be done next month.

    No legal threats, no silly accusations of negligence, no rubbish - just a well written letter asking for a modification date to be provided.

    I stand by my argument that if people approach the situation calmly and stop being so outraged about it then they'll get much further forward, instead people so busy being angry and outraged that they go in all guns blazing and ultimately end up wondering why Hotpoint doesn't want to know.
    "acting like complete babies", "threatening, petty, letters spewing venom" - the post on this thread containing the most hyperbole is yours.
    Because you yourself have contributed a huge amount of useful information to people looking to get a repair/modification haven't you ;)

    Instead of jumping down the throat of anyone who dare suggest approaching the situation logically as you often do, how about you post something useful for all the consumers and Hotpoint owners reading this forum as to how to get the repair/modification quicker?

    Though I suspect your agenda is more so to make sure Hotpoint gets a full bashing and burning at the stake rather than you (god forbid) actually post anything remotely helpful to a consumer.
  • lstar337
    lstar337 Posts: 3,442 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    AJXX wrote: »
    I don't really understand his point, the above suggests that Hotpoint have liaised with Trading Standards who up to now have been happy with progress so far and supported a repair program over a full on recall.
    Quickly changing the content of our posts are we? ;)
  • AJXX
    AJXX Posts: 847 Forumite
    lstar337 wrote: »
    Quickly changing the content of our posts are we? ;)

    Hardly 'quickly' was it? Admittedly I missed the bit that said "Central government itself does have back up powers to force people into recalls and to take action. So we would call on the government, in particular the Department for Business Innovation and Skills to take action before someone dies" when reading it...

    Hardly done in a deceptive manor and it's not like anyone had quoted me.

    Still, I don't understand his point. Is he suggesting that Hotpoint should change tactics and issue a full on product recall, when his department have seemingly supported the current repair program until now?

    If so, why?

    The article leaves a lot to be desired.
  • lstar337
    lstar337 Posts: 3,442 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    AJXX wrote: »
    Hardly 'quickly' was it? Admittedly I missed the bit that said "Central government itself does have back up powers to force people into recalls and to take action. So we would call on the government, in particular the Department for Business Innovation and Skills to take action before someone dies" when reading it...
    Next time take your time when reading.
    AJXX wrote: »
    Hardly done in a deceptive manor and it's not like anyone had quoted me.
    I was about to.

    I didn't agree with your in-depth assessment of 'That's a load of guff', and wanted clarification on your point.
    AJXX wrote: »
    Still, I don't understand his point. Is he suggesting that Hotpoint should change tactics and issue a full on product recall, when his department have seemingly supported the current repair program until now?

    If so, why?

    The article leaves a lot to be desired.
    Looks like I got what I wanted anyway. Maybe he now believes that the risk to life is more than what was originally presented, and feels the portrayal of this as an 'upgrade' (clever) downplays the situation.

    Just 11 days ago a person with the same tumble dryer as me (Indesit) who lives a few miles away lost their home.

    http://www.itv.com/news/west/2016-03-07/yeovil-property-badly-damaged-by-tumble-dryer-fire/

    Now, I do not blame Hotpoint/Indesit/Whirlpool for delays in repairs. This is not fully in their control and it will take time to get through everybody which is a simple fact. I do think that the advice to carry on using the machines is irresponsible, and asking people to supervise is just crazy.

    It amounts to "We know there is a chance this could catch fire, therefore we ask that you stay in the same room as it".
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