MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

rmg1

Mine is one of the affected machines and I've been given a repair date of September (hopefully!).
Think I'll phone them back and see if they'll do a straight swap (didn't know you could do that) instead of waiting another 6 months for a repair.

BrentMeister

bouncydog1 wrote: »

I have bought hotpoint for many years, but after experiencing their customer service, I am now getting rid of all hot point appliances as soon as possible.

Do love these knee jerk reactions.

pstuart

BrentMeister wrote: »

Do love these knee jerk reactions.

Knee Jerk ??

That sounds carefully considered.

BrentMeister

pstuart wrote: »

Knee Jerk ??

That sounds carefully considered.

Why would someone want to get rid of all their hotpoint appliances which I presume are working well, just because of the customer service they received?

Zandoni

BrentMeister wrote: »

Why would someone want to get rid of all their hotpoint appliances which I presume are working well, just because of the customer service they received?

Perhaps they are not to sure about the company now after they produced faulty products for 11 years.

nomoneytoday

Having spent around £200 on a "cheapy" Indesit in August, why would I want to spend another £99 on a replacement?

wealdroam

nomoneytoday wrote: »

Having spent around £200 on a "cheapy" Indesit in August, why would I want to spend another £99 on a replacement?

What did Whirlpool say when you asked them that question?

Equaliser123

We've just had our 6 1/2 year old tumble dryer replaced free of charge.

Our repair was scheduled for December which was utterly unacceptable. I refused to pay £99 for a replacement on the basis that a) it was of lower specification; and b) the existing dryer was, but for the risk, working well.

I wrote a letter before action to Hotpoint on the basis that the product was unsafe and that they had potential liability under the Consumer Protection Act. I also stated that their recall campaign was being negligently conducted as it was taking so long.

I was then offered a choice of 5 to be replaced without charge.

So I guess our situation is resolved. Hotpoint's customer service were terrible to deal with. I strongly suspect that if I had issued proceedings, they would have settled.

Personally, I wouldn't advocate anyone paying more money for a new appliance which may be of lower specification.

nomoneytoday

wealdroam wrote: »

What did Whirlpool say when you asked them that question?

They booked in the fix, which was done at the beginning of March

cinders59

I had a letter from them in Feb and registered for a repair, I have now received and email stating DECEMBER at the earliest,
is this fair I feel I do not want to use it as it is kept in a stone shed outside, which is waterproof, but also means I cannot keep an eye on it when in use. I was offered a reduced cost replacement but why should I pay when it is their fault