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MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund
Comments
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That feelings mutual.
Re-read my post. I said accusing someone of negligence when you yourself have little to no experience dealing with something like that is unsubstantiated.
Hows about the data that shows only a minor amount of machines have actually caught fire compared to the millions sold (see the old thread if you insist on dredging up this argument).
I sent a perfectly reasonable letter to them, they replied within 3 days and my machine is due to be done next month.
No legal threats, no silly accusations of negligence, no rubbish - just a well written letter asking for a modification date to be provided.
I stand by my argument that if people approach the situation calmly and stop being so outraged about it then they'll get much further forward, instead people so busy being angry and outraged that they go in all guns blazing and ultimately end up wondering why Hotpoint doesn't want to know.
Because you yourself have contributed a huge amount of useful information to people looking to get a repair/modification haven't you
Instead of jumping down the throat of anyone who dare suggest approaching the situation logically as you often do, how about you post something useful for all the consumers and Hotpoint owners reading this forum as to how to get the repair/modification quicker?
Though I suspect your agenda is more so to make sure Hotpoint gets a full bashing and burning at the stake rather than you (god forbid) actually post anything remotely helpful to a consumer.
I've read your post. You did quite clearly accuse someone else of posting something unsubstantiated, whilst at the same time completely discounting their legal argument as "clutching at straws".
"stop being so outraged about it"- you have this bizarre fixation with the behaviour of others, you're convinced almost everyone is acting unreasonably, yet in reality the majority of this is in your mind. Almost every post you make on this issue has a bit where you whinge about other people. Unless you're getting feedback direct from Hotpoints call centre, those whinges are much more "unsubstantiated rubbish" than anyone else posts.0 -
Just 11 days ago a person with the same tumble dryer as me (Indesit) who lives a few miles away lost their home.
http://www.itv.com/news/west/2016-03-07/yeovil-property-badly-damaged-by-tumble-dryer-fire/
Just looking at this objectively; the machine was 5 months old - it's possible (even if just a slim possibility) that the machine was pre-modified before sale and therefore the fire was not caused by this defect.
There's no mention that I can see, yes I did read it this time
, that the machine was waiting for a modification.
We will not know for sure until this is investigated properly.
Some would disagree with you but for what it's worth it's good that you have an understanding of the logistics involved, instead of throwing around claims like "utterly unacceptable" without any thought as to the size of the task at handNow, I do not blame Hotpoint/Indesit/Whirlpool for delays in repairs. This is not fully in their control and it will take time to get through everybody which is a simple fact.
The problem is, given the way people have reacted around the modification program, I'd think that Hotpoint would now be trying to avoid a full on recall at all costs.I do think that the advice to carry on using the machines is irresponsible, and asking people to supervise is just crazy.0 -
ThumbRemote wrote: »I've read your post. You did quite clearly accuse someone else of posting something unsubstantiated, whilst at the same time completely discounting their legal argument as "clutching at straws".
"stop being so outraged about it"- you have this bizarre fixation with the behaviour of others, you're convinced almost everyone is acting unreasonably, yet in reality the majority of this is in your mind. Almost every post you make on this issue has a bit where you whinge about other people. Unless you're getting feedback direct from Hotpoints call centre, those whinges are much more "unsubstantiated rubbish" than anyone else posts.
So then add me to your ignore list or whatever it is called on here.
You continually pick apart my posts, criticize me and diagnose me with your attempts at armchair psychology - perhaps I'd take you seriously if you actually posted suggestions or helpful posts regarding the issue at hand rather than tearing apart my arguments and the arguments of others who suggest people approach the situation calmly.0 -
A sobering thought really.Just looking at this objectively; the machine was 5 months old - it's possible (even if just a slim possibility) that the machine was pre-modified before sale and therefore the fire was not caused by this defect.
No, I did look. It doesn't say if the owner was aware of the 'modification program' either.There's no mention that I can see, yes I did read it this time, that the machine was waiting for a modification.
Well I work as a production manager for a small electronics company, so I know that sometimes no matter how much money or manpower you throw at a problem it will not go any faster. In fact it is something I have to point out to management on an almost weekly basis! A favourite phrase of mine is "Sometimes things take more money, sometimes things take more effort, and sometimes they just take more time!"Some would disagree with you but for what it's worth it's good that you have an understanding of the logistics involved, instead of throwing around claims like "utterly unacceptable" without any thought as to the size of the task at hand
They are a business. No doubt they have been trying to avoid it all along. Whether the publics reaction has affected that, I doubt.The problem is, given the way people have reacted around the modification program, I'd think that Hotpoint would now be trying to avoid a full on recall at all costs.
I do feel sorry for the people who have to directly deal with angry (and lets not forget the anger comes from fear) members of the public, but at the end of the day this will all blow over and they can enjoy a period of easier phone calls.0 -
It's worth noting that Hotpoint churned out these dodgy tumble driers for 11 years.0
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Found receipt on bank statement from feb15, emailed b&q to see if they would refund, they suggested contacting store, phoned and they said fine no problems, took dryer back and they provided full refund - explained house insurance not likely to cover in event of fire due to recall and long wait for repairs - no problems at all. Purchased new dryer different brand thanks martin for brill advice 0
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